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Manager Customer Service

Mississauga, Ontario, Canada
September 22, 2019

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**** ******* ***

Mississauga ON, L5B 2L4

***-***- ****


Proficient in Microsoft office ( MS word, MS powerpoint, MS excel & MS outlook)

Excellent organization & management skills

Offers a high level of teamwork in a fast paced and high stress environment

Excellent written, digital, verbal communication & interpersonal skills


Jamie’s Italian Manager




*Daily Financials

* Front of the House and Back of the House restaurant operations

*Familiarity with restaurant management software, like OpenTable, Silverware

* Acute financial management skills

*Reconcile statement of accounts

*Review and enter invoices/cheque requests

*Produce and analyze monthly reports

*Assist with month end closing

*Provide supporting documentation for audits

*Various tasks and projects as assigned

*Perform accounting analysis and reconciliation, including bank statements and intercompany general ledger accounts

*Researching and correcting account discrepancies

*Manage tax filings, remittances and other government reporting

*Ensures bank deposits and petty cash are managed in accordance with policy

*Participates in the annual budgeting process

*Ensures the proper administration of company vehicles, telephones, utilities, credit and fuel cards, and store costs

*Complies with all policies and procedures

*Processing the booking of vendor invoices and timely payment to vendors

*Monthly intercompany reconciliation of accounts and solving discrepancies

Jack Astor's Bar & Grill Manager

JULY 2013 - JANUARY 2019 Square One




*Create memorable guest experiences by empowering staff to provide top level service and to be guest service specialists.

*Lead staff and maintain a strong team environment and ensure staff development and job satisfaction.

*Identify and lead continuous improvement with team members, provide coaching, mentoring and support.

*Provide feedback to team on guest experiences and identify wins and room for improvement.

*Understands team job roles, responsibilities and performance expectations in order to effectively support and manage on the floor.

*Supports team members by actively working alongside them on the floor and demonstrates consistent and timely presence, especially during peak hours of business.

*Initiate and conducts pre-shift briefings identifying targets and personal and group goals.

*Work with General Manager to develop schedules, while optimizing staffing levels based on business volumes and demands.

*Participates in training of team members, both new hire training, and ongoing role specific training.

*Ensures compliance with department specific policies and procedures, including health & safety, service standards.

*Attends and contributes to all Management and staff meetings.

*Responsibilities include sales growth, budgets, cost controls and adherence to all standards and policies, development and retention of your team (hourly & management), repairs and maintenance as well as the budgeting process.

*Full-time, salaried hospitality management position reporting directly to the owners.

*Involved in the entire business, including managers of both Front of House and Back of House

Metro Inc. / Cash Clerke

SEPT 2013 - JUNE 2016 Southdown

*Processing customer transactions on the cash register and bagging customer purchases

*Price Checks

*Counting your till at the end of your shift

*Friendly customer service

*Answering customer questions and/or directing them to the proper departments

*Merchandising of products

*Ensuring that checkout areas are properly maintained in a clean and orderly condition at all times

*Flexible schedule including mornings, evenings and weekends


Sheridan College Cosmetology

SEPTEMBER 2013 - APRIL 2016 McLaughlin Campus

*Development of marketing, advertisement, business entrepreneurship and sales skills.

* Color theory & applications, skin care product knowledge

* Draw and renter theatrical makeup, charity events beauty centers and showcases.

Erindale Secondary School Diploma

SEPTEMBER 2009 - JUNE 2013 Mississauga


Sexual & Violent Harassment Professional Training 2018

First Aid & CPR Level: C 2017

Health & Safety Certified 2016

Food Safety Training Program 2016

Smart Serve certified 2015

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