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Sales Customer Service

Rapid City, South Dakota, United States
September 22, 2019

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*** ******** ******

Rapid City, South Dakota 57701

Telephone: 605-***-****


Over 30 years of sales and management experience has developed the competence to service existing customers, develop new accounts, supervise a workforce of up to 30 people, establish and implement sales plans, and maintain customer loyalty. Possess a strong motivation for success; a proven background in sales, service, and management; and an excellent record of volume and profit contributions. SKILLS & EXPERIENCE


! Sales background: Outside route sales of industrial parts and products, commercial dishwashing equipment, associated chemicals and supplies, food service products, and business products/equipment/furnishings. In-house sale of heavy parts, agricultural and over-the-road vehicle equipment, and retail hardlines.

! Tripled the sales volume of chemical sales at CSS during the first year of employment. After joining US Foodservice (which carried CSS chemicals), the volume of CSS chemicals sold through US Foodservice doubled.

! Successfully converted approximately 98% of the targeted accounts during the US Foodservice company-wide conversion to Clean Force Chemicals and the Rituals Coffee line.

! Customer service skills have developed over the past 30 years in a variety of sales/service situations. Providing excellent service and problem solving to customers has led to their trust and confidence that their needs would be served quickly and cost effectively. ORGANIZATION/PLANNING/TIME MANAGEMENT

! Sales territory consisted of western SD to Missouri River, northeast WY. Properly servicing this area requires efficient time scheduling for sales and the arrival of resources in order to perform the monthly and emergency service calls. (on-call 7 days a week/24 hours a day).

! Coordinated with clients (industrial, retail, food service, and manufacturing) to schedule the installation of equipment and office furniture/panel systems. Scheduled shop time for service and new accessory installations on agricultural equipment and over-the-road vehicles. TECHNICAL/TROUBLESHOOTING

! Maintain a comprehensive awareness of the specifications of the company’s products and equipment and those of competitors. This has been primarily self-taught through the study of technical manuals, product specification sheets, and “doing the job”.


4/01 to Present Chemical/Beverage Specialist US FOODSERVICE, RAPID CITY, SD 5/95 to 3/01 Sales/Service Representative CHEMICAL SANITIZING SYSTEMS, INC., LEMARS, IA 2/93 to 5/95 Outside Route Salesperson JAEHN'S OFFICE PRODUCTS, RAPID CITY, SD 7/89 to 2/93 Outside Route Salesperson DAKOTA BUSINESS PRODUCTS, INC., RAPID CITY, SD 3/83 to 7/89 Commissioned Salesperson SEARS, ROEBUCK COMPANY, RAPID CITY, SD 1/81 to 2/83 Parts Manager HILLS BRAKE & EQUIPMENT, RAPID CITY, SD EDUCATION

South Dakota School of Mines & Technology, Rapid City, SD (Mechanical Engineering Major, 1981-1985) REFERENCES

Personal and professional references will be submitted upon request.

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