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Employee Relations Manager

Dallas, Texas, United States
September 18, 2019

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Danette Henley

Family Service Coordinator/Office Manager - Caruth Village Funeral Home

Hot Springs, AR 71901


Work Experience

Family Service Coordinator/Office Manager

Caruth Village Funeral Home - Hot Springs Village, AR 2015 to Present

Manage day-to-day operations of Hot Springs Village Office Perform Client Intake and Referrals

Provide Excellent Client Service

Answer Phones, Assist Clients with all Funeral/Visitation Needs Prepare paperwork: contracts, obituaries, insurance, etc. Coordinate Funeral/Visitation set up is complete before services Retain all files manually and via data entry on network Process payments for services

Human Resource Administrator

The Stonebridge Collection, Inc - Hot Springs, AR

2013 to 2015

Hired and interviewed prospective employees

Performed the intake of all new personnel

Administration of all employee benefits

Handled employee relations, complaints, and reviews Conducted training and orientations for staff development Maintained all personnel records

Ensured Compliance with all employment law

Revamped Policies and Procedures Manual and job descriptions Completed weekly payroll and Sales force commission checks Prepared invoices, reconciled accounts receivable and bank deposits Business Office Manager

Dierksen Memorial Hospice - Hot Springs, AR

2010 to 2013

Answered multi-line phone system

Processed payroll, billing and accounts receivable Retained and maintained all personnel files

Maintained medical and office supplies inventory

Assisted the Administrator as needed

Coordinated all employee training and orientation

Managed daily operations of business office

Performed intake of referrals and client service

Ensured licensure compliance of professional staff Entered data of patient medical records

Assistant Administrator

Trauma Regional Advisory Council - Harlingen, TX

2006 to 2007

Assisted TRAC Administrator in Operational Oversight Provided Financial Controls and compliance of Federal and State Regulations Completed all aspects of TRAC business

Prepared documents for single audit for Auditors

Provided support as needed for TRAC members

Processed payroll for TRAC staff

Prepared bank deposits and travel reimbursements

Maintained files for State grant funds

Assisted with reviewing HRSA grant funds

Retained all personnel records

Trained TRAC members on new Regulations

Transcribed minutes for Board Members

Human Resource Coordinator


1999 to 2003

Coordinated all employee benefits

Created new job descriptions

Handled employee relations for all locations

Conducted training and orientations for staff development Maintained all personnel records

Researched Employment Law to ensure compliance

Ensured Compliance with ADA, Title VII, and FMLA laws Represented company in legal matters

Prepared intake of new personnel

Conducted employee training


B.S. in Business Administration

Liberty University Online



Southside High School - Fort Smith, AR



Powerpoint, Marketing, Strategic Planning, budget, training, Word, retail sales

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