Employee Relations Manager
Resume:
Danette Henley
Family Service Coordinator/Office Manager - Caruth Village Funeral Home
Hot Springs, AR 71901
*********@*****.***
Work Experience
Family Service Coordinator/Office Manager
Caruth Village Funeral Home - Hot Springs Village, AR 2015 to Present
Manage day-to-day operations of Hot Springs Village Office Perform Client Intake and Referrals
Provide Excellent Client Service
Answer Phones, Assist Clients with all Funeral/Visitation Needs Prepare paperwork: contracts, obituaries, insurance, etc. Coordinate Funeral/Visitation set up is complete before services Retain all files manually and via data entry on network Process payments for services
Human Resource Administrator
The Stonebridge Collection, Inc - Hot Springs, AR
2013 to 2015
Hired and interviewed prospective employees
Performed the intake of all new personnel
Administration of all employee benefits
Handled employee relations, complaints, and reviews Conducted training and orientations for staff development Maintained all personnel records
Ensured Compliance with all employment law
Revamped Policies and Procedures Manual and job descriptions Completed weekly payroll and Sales force commission checks Prepared invoices, reconciled accounts receivable and bank deposits Business Office Manager
Dierksen Memorial Hospice - Hot Springs, AR
2010 to 2013
Answered multi-line phone system
Processed payroll, billing and accounts receivable Retained and maintained all personnel files
Maintained medical and office supplies inventory
Assisted the Administrator as needed
Coordinated all employee training and orientation
Managed daily operations of business office
Performed intake of referrals and client service
Ensured licensure compliance of professional staff Entered data of patient medical records
Assistant Administrator
Trauma Regional Advisory Council - Harlingen, TX
2006 to 2007
Assisted TRAC Administrator in Operational Oversight Provided Financial Controls and compliance of Federal and State Regulations Completed all aspects of TRAC business
Prepared documents for single audit for Auditors
Provided support as needed for TRAC members
Processed payroll for TRAC staff
Prepared bank deposits and travel reimbursements
Maintained files for State grant funds
Assisted with reviewing HRSA grant funds
Retained all personnel records
Trained TRAC members on new Regulations
Transcribed minutes for Board Members
Human Resource Coordinator
TEC STAFFING SERVICES - Fort Smith, AR
1999 to 2003
Coordinated all employee benefits
Created new job descriptions
Handled employee relations for all locations
Conducted training and orientations for staff development Maintained all personnel records
Researched Employment Law to ensure compliance
Ensured Compliance with ADA, Title VII, and FMLA laws Represented company in legal matters
Prepared intake of new personnel
Conducted employee training
Education
B.S. in Business Administration
Liberty University Online
2019
Diploma
Southside High School - Fort Smith, AR
1988
Skills
Powerpoint, Marketing, Strategic Planning, budget, training, Word, retail sales
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