Customer Service Sales

Alfonso Ramirez Castellano

*** ******** ****, *********, ** L1V 2Z6

Telephone Mobile: 416-***-****

Email: **********@*****.***

summary of skills:

Highly organized, dedicated with a positive attitude

Ability to consult and facilitate with firms inside Canada and Overseas

Work well under strict deadline schedules, with attention to details

Solid communication and research skills

Able to function independently as well as in a team-oriented environment

Computer literate (All Microsoft Applications, Retek, Lawson 7.0.8 DCSP, Great Plains, SAP, AS400)

Fluent in English and Spanish

work experience:

Rush Freight Global- Pickering, On.

February 2013 to Present – Account Receivable-Collections

Responsibility included Accounts Receivable/Collections related activities.

Called customers to remind them to send payments.

Collected past due invoices, and processed and maintained correspondence notes regarding customers needs/actions.

Collections Group of Canada Inc. Toronto, On.

February 2012 to January 2013 – Account Receivable-Collections

Responsibility included Accounts Receivable/Collections related activities.

Called customers to remind them to send payments.

Collected past due invoices, and processed in the Citrix system.

Reconciled the receivable accounts.

Processed payments in the Biller system.

Maintained correspondence notes regarding customers’ needs/actions.

Critical Control Solutions Inc. - Markham, ON

September 2010 to January 2012 – Accounts Receivable/Collections

Prepared invoices for mailing including attaching appropriate completions and backup as may be required by the customer

Prepared daily deposits

Maintained accounts receivable records in GP10

Checked invoice inquiries from customers and prepared any adjustments for approval by sales and/or VP Operations and prepared credit and adjustment invoices

Prepared month end close of AR and verifies against GL

Liaised with operations/sales departments to obtain completions and necessary backup for attaching to invoices

Worked with other members of the accounts receivable department to assist with workload where necessary and auditing accounts by customers.

Reconciled AR sub ledger to GL and prepared ageing report on a monthly basis

Cleared exceptions on AR accounts (GST exemptions, FX differences) through debit and credit notes

Was responsible for all external AR calls/ inquiries, gathering and communicating information as requested

Was responsible for addressing internal inquiries and updating client information

Collectcorp – Toronto, ON

January 2010 to September 2010 – Collections Analyst

Accurately processed all payments received within prescribed timelines and recognized processes

Accurately processed all payments and returns received in Direct Billing or Collections within prescribed timelines

Investigated, audited and corrected any discrepancies and ensured payment receipts were processed within prescribed timelines

Resolved any payment discrepancies in order to maintain the company's cash flow

Supported operational changes while ensuring minimal disruption in payment processing

Provided professional and respectful customer service to customers regarding all billing and collection-related issues

Ensured regulatory compliance, and financial data integrity.

Quadrant Cosmetics Corporation, Toronto, ON

September 2009 to November 2009 - Sales & Marketing Administration Assistant Manager

Delivered timely sales and marketing budget

Coordinated and assisted the Sales and Marketing Team in the Budget Planning Process for timely and accurate forecasting to finance

Provided assistance to the National Field Management Team in the preparation of monthly Promotional Contractor budgets by sales region and the evaluation of productivity by category, by retailer

Managed and coordinated the approval process and issuance of customer return authorization to all customers

Ensured that procurement/purchasing plans were aligned with gross shipment plans

Ensured retail customer product returns are aligned with approved budgets and processed necessary audits.

Oversaw the Promotional Contractor process and budget, and assisted in the preparation of related financial reports.

Coca Cola Bottling Co., Toronto, ON

September 2008 to October 2008 – Account Receivable-Collections

Conducted accounts receivable activities including calling customers, sending invoices, statements, collecting past due invoices, reconciling accounts, processing information in the SAP system, and doing necessary account audits.

Clover Leaf Seafoods LP, Markham, ON

February 2008 to April 2008 - Import Coordinator

Coordinated shipping schedules, freight rates and import duties with freight forwarders, customs and other import aspects, with co-workers and suppliers in Asia

Prepared shipping guarantees for CN and CP, and issued can code list for QA management regarding quarantine status, CFIA, INF.(Customs)

Coordinated inventory and shipments with w/houses

Processed information in AS400 system regarding inventory

Curtis International Ltd., Etobicoke, ON

October 2005 to September 2007 – Senior Credit Coordinator

Issued Letters of Credits, and amendments in HSBC net system

Reviewed bank drawings for payment (Bills) and coordinated discounts with suppliers from overseas for less shipment, quality problems (Great Plains)

Coordinated credit and payment terms with buyers, completed payment terms and others

Granted credits for a limited amount to customers in Canada and USA, with manager’s approval

Identified problem accounts and advised the manager.

Prepared account and bank reconciliations, and performed account audits.

Maintained collection goals with respect to due days in coordination with A/R (Outstanding in thirty day, sixty day and ninety day accounts)

Followed up on returned merchandise/invoices and informed supervisor accordingly.

Managed incoming client inquires, concerns and complaints

Maintained a positive customer service attitude/relations and confidence in all dealings

Prepared a list of delinquent accounts

Reviewed invoices and other documents (contracts) for collection purposes

Comark Inc., Mississauga, ON

March 2003 to October 2005 - Trade Associate- Import

Issued Letters of Credits, amendments, and coordinated with the issuing bank

Reviewed bank drawings and discrepancies against L/C’S for overseas payments

Coordinated shipping schedules and other import aspects with representative of the sub-companies Cleo, Rickis and Bootlegger

Provided counselling to companies with respect to import opportunities

Reviewed shipping documents, invoices for Wire Transfers payments

Coordinated with Freight Forwarders (Import Duties- Freights)

Was Responsible for issuing, advising, and checking documents, as well as scheduling payments.

Performed Accounts Payable duties, coding, matching invoices, packing list, and data entry of invoices

Investigated short and over credit payments on weekly basis for vendors

.

education:

Archer College-Diamond Institute of Business and Computer Technology, Ajax, Ontario – Accounting and Payroll Specialist – January 2009 to September 2009

Ricardo Palma University, Lima-Peru, South America - Bachelor Accounting Degree - January 1995 to December 1999

Bunge Borne of Germany, Lima-Peru, South America, - International Trading - January 1973 to December 1976

Canadian Payroll Association.- CPA Associated.

References available upon request

Contact this candidate