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sales, customer services, ticketing and holidays,insurance

Location:
Qatar
Salary:
8000
Posted:
September 18, 2019

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Resume:

To whom it may concern

Iam writing this letter to apply for the opening position for sales& customer services, advertised on your Company where Iam equipped with excellent knowledge with over 12 years comprehensive work experience in the field sales ticketing, and customer service.

Core Professional Competencies include:

oHigh ability for self-education

oGood social relations

oStability in critical situations

oAbility to work within a team

Ability to work hardly

oAbility to build& maintain relationships withclient

oComfort with PC and internet tools

oGood thinking and analytical skills

oExcellent communication and listening skills

(For further details, please see the CV attached)

PERSONAL ATTRIBUTES:

Organized Energetic, fast learner, capable of handling several tasks or assignment simultaneously valuing honesty, integrity and trustworthy. Striving for perfection and growth in any endeavor.

Hard worker and a team player, positive attitude.Iam diligent and persevering, take new tasks as a challenge, and have an inquiring approach to everything I do. Iam capable of cooperation and get well along with many kinds of people. I also enjoy teamwork but like independent work as well if given.

I am seeking a full time executive job & considering the work experience in agencies & Airlines Company, I assume having good starting points where I can apply my knowledge & communications skill at your service.

Yours Faithfully,

Abir Yassine

Date of birth: June11th1974

Name: Abir Yassine

DOHA Mob : +974-********

E-mail: adadrz@r.postjobfree.com

Nationality : Lebanese

Maternal Status : Married

Address : Doha - Qatar

EDUCATION Beirut / Lebanon

* Lebanese University.

* Secondary High School Certificate (Experimental Science)

* Ticketing & Reservation Certificate.

Courses in Reservation system(Amadeus, worldspan,Galileo, Mars )

Courses in Improve your Telephone skills-How to win & keep customers.

Business English Foundation Course. (Spearhead Training Gulf) Doha/Qatar

EMPLOYMENT RECORD

TRANSORIENT TRAVEL :Doha, Qatar

Company: Transorient Travel Hospitality

Post: 2019-

Responsibilities: SeniorTicketing & Reservation Consultant

(Issuing Tickets & Handling all the services for the corporate companies, Hotels reservation vouchers,Travel Insurance, International Driver License )

AL NAWRAS HOSPITALITY:Doha, Qatar

Company: AlNawras Hospitality

Post:2016- 2019

Responsibilities: Administration Sales Coordinator

Coordinate sales team by managing schedules, filing important documents and

communicating relevant information

Ensure the adequacy of sales-related equipment or material

Respond to complaints from customers and give after-sales support when requested

Store and sort financial and non-financial data in electronic form and present reports

Handle the processing of all orders with accuracy and timeliness

Inform clients of unforeseen delays or problems

Monitor the team progress, identify shortcomings and propose improvements

Assist in the preparation and organizing of promotional material or events

Ensure adherence to laws and policies

DARWISH TRAVEL:Doha, Qatar

Company: Travel Agency& Airlines GSA

Post: 2008- 2014

Responsibilities: SeniorTicketing & Reservation Consultant

(Issuing Tickets & Handling all the services for the corporate companies, Hotels reservation vouchers &Invoicing)

NEW PLAZA TOUR :Beirut, Lebanon

Company: Travel Agency

Post : 2004-2008

Responsibilities: Customer services & sales, Handling indoor and outdoor, Ticketing, Issue Hotels car reservation vouchers invoicing.

KUWAIT AIRWAYS: Beirut, Lebanon

Company: Aviation Airlines/Bhamdoun Branch

Post :2002-2004

Responsibilities:Reservation, Ticketing&Counter staff,customer services.

MIDDLE EAST AIRLINES(HEAD QUARTERS)Beirut, Lebanon

Company: Aviation Airlines

Post :1998-2002

Responsibilities: Reservation, Ticketing (Call center& Cedar Miles)

Duties and Responsibilities

Extend friendly and courteous services.

Receiving phone calls. Managing customer request, reservation and ticketing.

Provide quality customer services, maintain good public relation with the customer, and attend to the guest complaints.

working in a team environment

Customer Service Skills:

Dealing and handling all customers service files and complains

Problem solving when it comes to some complicated cases

Keeping customers satisfied and loyal to the company.

Hard worker and able to work under stress

Following up with all customers on regular basis

Excellent listener and fast learner regarding any issue related to company policy and customer care.

LANGUAGE CAPABILITY

Written & spoken

English: Excellent Excellent

Arabic: Excellent Excellent

COMPUTER ACTIVITY

Very good in dealing with:

Complete knowledge of MS Office Packages (Word, PowerPoint, Excel and Outlook)

Internet Access& Emailing- Typing.

HOBBIES

Travelling

Culture

Reading

Music

Swimming

References: Certifications and References available upon request.

Sincerely,

Abir Yassine

Curriculum Vitae



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