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Sales Manager

Altamonte Springs, Florida, United States
September 17, 2019

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Derrick Black

*** ********* ***


Altamonte Springs, FL. 32714




To utilize my experienced in customer service/ sales which includes strong cold calling and relationship building skills. Also able to utilize conflict management and inter-personal relation skills.


Seminole Community College

Currently seeking to further my education


June 2014-Present

Sprint Inc

Making calls to Sprint customers to upgrade and add services

Receiving calls from customers about billing issues

Negotiating deals for new phones, tablets mobile broadband devices, etc.

August 2012-June 2014

Express Scripts Inc

Made telephone calls to patient to set up delivery for specialty medicine

Called doctor’s office for update contact information for patients

Received calls from patients for set up delivery for medicine

Verified copayment assistance coverage for patients

Called doctor’s office for updated prescriptions & prior authorizations for patients.

October 2011-February 2012

Booking.Com, Orlando, FL

Cold called on hoteliers, inn-keepers, etc to register their hotels for Website

Faxed and e-mailed registration forms to hoteliers.

Assisted Web Coordinations team in retrieving information needed to activate properties on the website.

April 2010 -October 2011

Century Link, Altamonte Springs, Fl

Answered calls from current and future customers to set up or inquire about services.

Review bills and answer inquires about bills for current customers.

Accept payments from customers and re-establish services for those who services were discontinued.

February 2009-April 2010

Hazard Insurance Specialist Assurant, Duluth, Ga

Assisted homeowners by adding homeowners insurance to loan

Answered calls from insurance agents to add and/or update homeowners insurance policies

over the phone.

Removed lender place insurance policies from homeowners’ loans once insurance policy is updated.

February 2007-January 2009

Inbound Sales Account Manager Staples Delivery Orlando, FL

Increased revenue for Staples Delivery by 32% from $745,000 to $983,400 within 2 major markets (Ohio and Massachusetts). This was done by eliminating unnecessary spending, utilizing their rewards and communicating cost savings thru e-mails and phone calls. Received 300-400 calls on a daily basis in an attempt to reach clients

June 2006-January 2007 Hewitt And Associates, Orlando, FL

Inbound Flexible Spending Account Manager

Assisted FSA holders in filing claims for usage for their accounts

Answered inbound questions from account holders in regards to their account

Reviewed accounts for fraudulent usage and investigations

May 2004-May 2006 Adelphia Communications Corp. Orlando, FL

Inbound Telesales Lead Sales Agent

Increased revenue for the company by 17% up to $95,200 in several national markets.

Received calls from future and current subscribers about promotions.

Fax site surveys to local dispatch office for possible new subscribers.

E-Mail commercial account information to commercial account specialist.

Accept bill payments from current subscribers.

Facilitate employees on new & current billing systems & promotions.

May 2002-April 2004 Sprint Corp. Maitland, FL

Small Business Consultant

Increased sales from $50,000 to $100,000 by answering inbound calls from small business owners about phone solution equipment needed.

Doubled sales per representative in 9 months.

Introduced new products which increased earnings by 21%.

Feb. 2000-April 2002 Cingular Wireless Tallahassee, FL

Business Sales Associate

Increased local sales from $25,000 to $35,000.

Increased sales for other representatives in local market.

Traveled to off-site locations for additional training and marketing of business wireless

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