Altamonte Springs, FL. 32714
To utilize my experienced in customer service/ sales which includes strong cold calling and relationship building skills. Also able to utilize conflict management and inter-personal relation skills.
Seminole Community College
Currently seeking to further my education
Making calls to Sprint customers to upgrade and add services
Receiving calls from customers about billing issues
Negotiating deals for new phones, tablets mobile broadband devices, etc.
August 2012-June 2014
Express Scripts Inc
Made telephone calls to patient to set up delivery for specialty medicine
Called doctor’s office for update contact information for patients
Received calls from patients for set up delivery for medicine
Verified copayment assistance coverage for patients
Called doctor’s office for updated prescriptions & prior authorizations for patients.
October 2011-February 2012
Booking.Com, Orlando, FL
Cold called on hoteliers, inn-keepers, etc to register their hotels for Booking.com Website
Faxed and e-mailed registration forms to hoteliers.
Assisted Web Coordinations team in retrieving information needed to activate properties on the website.
April 2010 -October 2011
Century Link, Altamonte Springs, Fl
Answered calls from current and future customers to set up or inquire about services.
Review bills and answer inquires about bills for current customers.
Accept payments from customers and re-establish services for those who services were discontinued.
February 2009-April 2010
Hazard Insurance Specialist Assurant, Duluth, Ga
Assisted homeowners by adding homeowners insurance to loan
Answered calls from insurance agents to add and/or update homeowners insurance policies
over the phone.
Removed lender place insurance policies from homeowners’ loans once insurance policy is updated.
February 2007-January 2009
Inbound Sales Account Manager Staples Delivery Orlando, FL
Increased revenue for Staples Delivery by 32% from $745,000 to $983,400 within 2 major markets (Ohio and Massachusetts). This was done by eliminating unnecessary spending, utilizing their rewards and communicating cost savings thru e-mails and phone calls. Received 300-400 calls on a daily basis in an attempt to reach clients
June 2006-January 2007 Hewitt And Associates, Orlando, FL
Inbound Flexible Spending Account Manager
Assisted FSA holders in filing claims for usage for their accounts
Answered inbound questions from account holders in regards to their account
Reviewed accounts for fraudulent usage and investigations
May 2004-May 2006 Adelphia Communications Corp. Orlando, FL
Inbound Telesales Lead Sales Agent
Increased revenue for the company by 17% up to $95,200 in several national markets.
Received calls from future and current subscribers about promotions.
Fax site surveys to local dispatch office for possible new subscribers.
E-Mail commercial account information to commercial account specialist.
Accept bill payments from current subscribers.
Facilitate employees on new & current billing systems & promotions.
May 2002-April 2004 Sprint Corp. Maitland, FL
Small Business Consultant
Increased sales from $50,000 to $100,000 by answering inbound calls from small business owners about phone solution equipment needed.
Doubled sales per representative in 9 months.
Introduced new products which increased earnings by 21%.
Feb. 2000-April 2002 Cingular Wireless Tallahassee, FL
Business Sales Associate
Increased local sales from $25,000 to $35,000.
Increased sales for other representatives in local market.
Traveled to off-site locations for additional training and marketing of business wireless