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Manager Assistant

Location:
Delhi, Delhi, India
Posted:
September 17, 2019

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Resume:

AMANDEEP SINGH

Email:adadfq@r.postjobfree.com, Phone:(M) +91-921*******

Looking for a Senior Management role, which provides me with an opportunity to play an important part in growth and success of your organization, and provides me an opportunity to bring into practice the knowledge and expertise that I have gained during the last 17 years of my work experience in BPO/ITES industry, across functions like Pricing,

BPO Operations, People Management, Finance and Training.

EMPLOYMENT CHRONICLE

Genpact India Private Limited

May 2016 – Till Date

Role- Assistant Vice President – Pricing and Commercials (Managed Services, Digital Assets, Robotic Automation)

Key Deliverables:

Functional:

Pricing for Robotic Automations and Digital Assets and Manages Services

Define Pricing framework, strategy for the organization.

Lead corporate pricing and manage the business pricing teams.

Providing support and key inputs for strategic business plans to senior management

Commercial Finance, Pricing, Deal structuring, Finance Reviews

Support RFX team, create competitive pricing and P&L’s for major deals,

Pricing model profitability and ROI (P&L, cash flow & sensitivity analysis),

Develop standard rate cards for transactional business, enable winning business and aiding in negotiations

Performance measurement, pipeline health, quality and adequacy, enabling Key Account planning and client reviews

Genpact India Private Limited

October 2014 – April 2016

Role: Senior Manager – Pricing and Commercials

Key Deliverables:

Functional:

Pricing and commercial role for multiple businesses globally

Primarily for new business, also for revised commercials with existing customers from time to time

Creating the commercial construct while responding to RFPs – not only in line with client requirements but also presentation of the construct in a manner that enables winning business and aiding in negotiations

Includes developing an active understanding of key contract terms, finding ways to protect Company position as well as ability to comprehend customer requirements

Actively involved in internal discussions within the different stakeholders in the company, as well as in negotiations with customer and third party advisors

Ability to manage negotiations and handle tricky situations to both parties’ benefit

Liaison with Legal, Tax and Treasury teams to evaluate various financial impacts while pricing multi country deals.

Take team level initiatives to ensure betterment and standardization of processes and function

Preparing financial scenarios, and reports for senior management and sales team, to enable quick decision making, risk evaluation and corrective action planning.

Help Account Team to prepare business case by doing sensitivity analysis to calculate the impact of volume fluctuations, cost escalations & alternate solutions.

Acquire an in-depth understanding of the customer’s business drivers, and assist the Sales team in structuring the deal, including product positioning, pricing strategy, commercial T & Cs and other components that help to uniquely position the deal, while at the same time enhancing overall profitability for the company and deal differentiation

.

IBM Global Process Services/Concentrix Daksh

December 2012 – October 2014

Role: Senior Manager – Pricing

Key Deliverables:

Functional:

Mentor new and junior team members to come up the learning curve

Work with seniors for charting out the training modules and structure for new team members

Ensure their smooth transition into the Pricing role

Take team level initiatives to ensure betterment and standardization of processes and function

Pricing of all hunting and farming deals and ensuring a win to price and adherence to timelines

Creating the commercial construct while responding to RFPs – not only in line with client requirements but also presentation of the construct in a manner that enables winning business and aiding in negotiations

Includes developing an active understanding of key contract terms, finding ways to protect Company position as well as ability to comprehend customer requirements

Actively involved in internal discussions within the different stakeholders in the company, as well as in negotiations with customer and third party advisors

Ability to manage negotiations and handle tricky situations to both parties’ benefit

Liaison with Legal, Tax and Treasury teams to evaluate various financial impacts while pricing multi country deals.

Preparing financial scenarios and reports for senior management and sales team to enable quick decision making, risk evaluation and corrective action planning.

Help Account Team to prepare business case by doing sensitivity analysis to calculate the impact of volume fluctuations, cost escalations & alternate solutions.

Acquire an in-depth understanding of the customer’s business drivers, and assist the Sales team in structuring the deal, including product positioning, pricing strategy, commercial T & Cs and other components that help to uniquely position the deal, while at the same time enhancing overall profitability for the company and deal differentiation

IBM Daksh Business Process Services Pvt. Ltd

July 2010 – Nov 2012

Role: Manager – Pricing

Key Deliverables:

Functional:

Pricing of all hunting and farming deals and ensuring a win to price and adherence to timelines

Ensuring accuracy of pricing and related documents and sending them to higher management for review and approvals

Help in contract negotiations from pricing and business perspective

Strong understanding of account from financial / operational and other dynamics of the accounts from business perspective

Compete end to end ownership for all renewals, amendments, closures etc of contracts

Timely and accurate reporting of deal documents and details, signings and contracts

Ensure detailed and timely PMR analysis and handover to Risk Management team as per agreed schedules and timelines

Provide inputs to delivery in terms of cost effectiveness basis findings through PMR

Undertake different initiatives that have an impact on team and overall business outcome and help in reduction of effort for the team in various deals

IBM Daksh Business Process Services Pvt. Ltd

Oct 2007 – July 2010

Role: Deputy Manager - Operations

Key Deliverables:

Functional:

Worked as a Deputy Manager - Operations, leading an entire LOB of 2nd Line agents and being responsible for overall performance and delivery of the LOB. Also, have led an entire Ops Unit with 2 Assistant Managers and an SME reporting. Handled an overall Span of 60 employees including Assistant Mangers and SMEs

IBM Daksh Business Process Services Pvt. Ltd

June 2006 – Sep 2007

Role: Assistant Manager - Operations

Key Deliverables:

Functional:

Worked as an Assistant Manager, leading a team of front line agents along with a Subject Matter Expert (SME), with an additional responsibility of looking after the training aspects the new employees. Also looking after the transitioning of a new process from UK to India

Dun and Bradstreet Information Services Pvt. Ltd

Jan 2006 – June 2006

Role: Assistant Manager – Operations

Key Deliverables:

Functional:

Worked as an Assistant Manager – Operations working below the line and managing all day-to-day business operational activities and managing a team of around 70 people including the Tele-callers, Business Intelligence Team and the EDP Team

vCustomer Services India Pvt. Ltd

Nov 2004 – Nov 2005

Role: Assistant Manager

Key Deliverables:

Functional:

Worked as an Assistant Manager, leading a team of five Team Leads with an additional responsibility of looking after the training aspects the new employees. Also looking after the transitioning of a new process from US to India

vCustomer Services India Pvt. Ltd

Dec 2002 – Oct 2004

Role: Team Leader

Key Deliverables:

Functional:

Supervise assigned to meet/exceed all client service delivery objectives. Supplement quality assurance and training efforts (working with these specific skill sets) to ensure all assigned agents are effectively trained and deliver quality work that also meets/exceeds service objectives

V Customer Services India Pvt. Ltd

Jan 2002 – Nov 2002

Role: Technical Support Engineer.

Key Deliverables

Functional:

Providing the Technical Support for Home Networking and O/S to Customers as a first level support

Educomp Datamatics Ltd

May 2001 – Oct 2001

Role: Graphic Artist

Key Deliverables

Functional:

Job included making user interactive animations for study material for kindergarten to 12th standard in flash and other multimedia soft ware’s like Photoshop, Illustrator and incorporating these animations in the web site

AWARDS AND ACHIEVEMENTS

Recognized and awarded as Best Manager for Q1 2009

Recognized and awarded as Best Manager for Q4 2008

Being recognized as the Top Talent in IBM for the Year 2008.

Being recognized and awarded for Excellent Customer Service by Mr. Mark McDonnah (Head Quality – Hewlett Packard Pvt. LTD.)

Zero attrition for 6 months (2007) for entire unit

Amongst the top 25% managers in Gallup People’s Managers Survey (2007) with an overall score of 4.63

Been a part of 4 Pilot Processes/Batches and seen all of them through successful ramp and steady state

Best Annual Performance Rating for two consecutive years (2006 and 2007).

ACADEMIA

PGDBA from Symbiosis (CRM)

Bachelors of Science From Delhi University(1999)

CERTIFICATIONS

Six Sigma – Yellow Belt Certified

A+ (Computer Hardware and Operating System)

MCSE 2000 (Microsoft Certified Systems Engineer)

SCCP (Supporting Compaq Consumer Products)



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