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Sales Customer Service

Bathinda, Punjab, India
September 17, 2019

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• Marketing professional with experience in account management, worthwhile client expectations,perpetuate inviolable, profitable working and abiding relationships with customers

• Experience in handling cross functional teams – Business Solutions, Solution Designing, Business Excellence, Project implementation, Technical, Operation


• Client Relationship Management

• Customer Engagement

• Customer Retention

• Key Account Management

• Service Failure Recovery

• Stakeholder Management

• Customer Service Management

• Business Development


• Business Intelligence & Analytics

tool – Tableau

• MS Office

• Functional knowledge of oracle

based in-house developed tools

• Basic knowledge of SPSS, ASP .Net

& Java


• Birla Institute of Management

Technology 2014-16

PGDM(Marketing) 7.62/10

• UIET, Panjab University

Chandigarh 2008-13

BE + MBA (IT) 69.39%


• Completed Diploma in French

DELF A1 from Alliance Francaise,





• Industrial

• Agro Products

• E-Commerce

• Healthcare


KPMG Gurgaon Jan’15 – Feb’15

Apparel Industry in India

Research conducted on Comparison

and Future Prospects of Online and

Brick & Mortar Stores for Apparel

Industry in India.


Cogo Freight Pvt. Ltd. (Cogoport)

Sales Evangelist Jan 2018 – Nov 2018

(Direct Reportee Count – 5)

• Launch of product in the new market (Delhi NCR & Punjab)

• Qualifying the prospects and managing the clients from getting them on board to transacting

• Develop and implement account plans that build long term relationship with the clients and internally coordinating with various teams (Operation, Supplier management, Finance) to resolve the customer enquiries in an effective and timely manner.

• Establish, manage, retain and grow a diverse set of accounts through pro- active engagement strategies

• Obtain a detailed understanding of the clients’ internal processes and workflow to enable better service delivery and enhanced customer relationships

• Create and run initiatives to engage the clients

- Handled a customer base of over INR 140 million

- Generated business of around 16% from the existing customer base. SS Supply Chain Solutions Pvt. Ltd.

Assistant Manager – Business Solutions Jan 2016 - July 2017

(Direct Reportee Count – 3)

• Generating and managing proactive & reactive leads and qualifying the prospects

• Preparing sales presentations and connect with C level of client organisation with offerings of organisation

• Develop Business Relationships with technology partners(vendors) and In- house development team to understand their offerings

• Constant efforts to reduce the cost involved in projects in collaboration with different functional teams.

• Manage the financials for engagements with P & L with finance & sales team

- Generated over INR. 400 million sales pipeline and over INR 60 million in won revenue

- Handled customer base of value over INR 80 million

• Working in collaboration with cross functional teams to manage complex bid environment based clientele, as per market needs in line with project finance

• Thorough tracking mechanism to keep accurate record of progress of the projects and aligning the teams accordingly - Improved customer retention rate from 20% to 40% (total no. of contract renewals/ total no of customers)

• Engage with different verticals/technology partners for preparing the RFPs INTERNSHIPS

• GCMMF (Amul) Ltd., Gurgaon Apr’15 – Jun’15

The impact of External Brand Touch Points at impulse buying behaviour To access the impact of external brand touch points on the impulse buying behavior to increase the retail penetration of Amul ice cream

• Mahindra & Mahindra (Swaraj Division), Mohali Jun’12 – Jul’12 Dealer Location Mapping & Covered Area Analysis

Prepare dealer area maps for online dealer portal of SWARAJ & analysis of covered area of SWARAJ in Punjab, Haryana, Himachal Pradesh, J & K

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