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Customer Service Sales

Scarborough, ON, Canada
September 17, 2019

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**** ******** ** ***********. ** M1E5B3

Phone: 647-***-**** Email:


Seeking to obtain a customer service position that will allow me to utilize my experiences and skills.


· Over 12 years’ experience in customer service satisfaction

· Team player with a winning attitude and proven leadership skills, enjoy helping and working with others, can work independently with little supervision. Punctual, reliable, fast learner, trustworthy, well organized clean and orderly work habits

· Take pride in my work and detail oriented

· Able to adapt to any situation easily and quickly Very Friendly, Articulate, outgoing love working with and meeting new people I enjoy working with people of all ages.

· Excellent interpersonal and communication skill with proven problem solving abilities

· Computer skills, Microsoft (Word, Excel, PowerPoint) 80 wpm, Cash register POS systems


The Bagg Group Staffing agency, Events services and server/bartender 2014 – Current

· Have worked for all the major sporting events throughout Toronto, events at the Rogers center worked as a beer vendor, running the bar during the blue jay games

· Trained on many different pos systems and doing end of day sales and deposits

· Set up for major events at hotels and metro Toronto convention center

· Worked the Toronto Honda Indy, Golf courses private parties.

· Provided the best possible experience for all the guests in a professional manor

YMCA Scarborough, Youth employment program February, March 2017

· Placed in a paid youth program with other youth aged 18 to 29 inside of The Scarborough Native drop in center

· Worked in a group with our employment supervisor learned about job interview skills resume building workshops.

· Money matters workshops, budgeting on the job resources

· Took part in group discussions about job training skills, as well as doing mock interviews creating our own companies and logos within a budget which was then presented in front of the class

· Attended multiple job fairs to meet with potential employers

Maple Leaf Sports And Entertainment, Concession attendant 2015-2016

· Facilitated events serving guests food and drinks

· Provided guests with the ultimate fan experience

· Worked as part of a team to provide the best experience possible at Ricoh coliseum and the air Canada center.

· Undertook various roles at all major sports events and concerts

· Learned different types of P.O.S systems and cash registers at each event.

· Provided top sales and bringing back fans happy and satisfied with the service they have experienced

2 / 2

Triple Crown Bar and Grill, Bartender 2015

· Greeted and interacted with customers understanding there requirements.

· Increased sales by introducing new drinks, promoting specials.

· Opened the patio and restaurant and closed the bar as head bartender, maintained the front of bar tables as well as

· Kept up on stock and maintaining records accordingly. Ensuring all customers’ needs were met keeping up on drink and food orders on POS

4 S’s Bar and Grill, Bartender/Waitress Scarborough ON 2011-2012

· Maintained courteous and professional demeanour, demonstrated high social etiquette

· Skilfully served customers, utilized high levels of energy multitasking to quickly fill drink and food orders,

· Carefully checked identification of all customers ensuring compliance with provinces liquor and control board regulations.

· Maintained inventory and high level of cleanliness Took orders using POS system, cash register

East Metro Youth Services, Youth Engagement Worker Scarborough ON 2010-2011

· Facilitated workshop for community partners and youth (Healthy relationships, Bullying, Cyber Bullying etc.)

· Helped promote awareness to youth in the community around having safer neighbourhoods

· Coordinated community events and activities as required

· Helped promote company services and programs through outreach materials

Tech Data Computers, Receptionist, Toronto ON 2007-2008

· Greeted customers in happy and professional manner. Answered phones, booking appointments

· Inputting data onto computers, sending emails etc

· Sold computer products. Installed software fixed computers

Rogers Center, Facilities Staff, Toronto ON 2006-2007

· Used a radio to contact supervisor during shifts to inform on issues

· Helped disabled people, younger children use the bathrooms

· Handled complained and customer requests professionally and efficiently


G.E.D In process

Bartending 101 2015

Smart Serve Certificate 2011 (re certified ) Again 2015

Customer Service Excellence, 2011


References Available Upon Request

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