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Manager Customer Service

Haldia, West Bengal, India
1000 KD
September 19, 2019

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Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every step; targeting high

level assignments in Inventory & Logistics Management, Procurement/Purchase, Site Administration and Training & Development with an organization of repute in Manufacturing industry / Oil & Gas / Warehouse / Construction industry

Location Preference: India/Abroad



Since March’15 with Punj Lloyd Ltd., Haldia, West Bengal as Dy. Manager/HOD-Stores & Logistics (IOCL Projects)

Key Result Areas:

Develop, implement and manage cross-functional, fully integrated planning process that incorporates make versus buy, capacity planning, purchase, scheduling, inventory, material and associated cost elements.

Performs analysis of customer demand, sales forecasts and historical material usage to develop and execute build to order and build to forecast plans.

Coordinate with cross-functional business teams to develop the best economic strategy for production planning to support customer demand.

Establish and implement methods and best practices related to the systems and process that support inventory forecasting, purchasing, and material control.

Establishes and supervises production scheduling activities by monitoring material inventories, tracking progress of production and reviewing factors that affect schedules.

Develop and execute a sourcing strategy to meet the company’s business growth and sourcing requirements.

Establish, implement, and manage system to evaluate, monitor and report supplier scorecard performance.

Adhere to established company policies, procedures, terms and conditions and legal matters that affect purchasing policies.

Responsible for accuracy of inventory counts by implementing and managing, in conjunction with Finance, an inventory control system, capable of identifying discrepancies in inventory counts and taking corrective action to guard against inconsistencies in the future.

Maintains a safe and healthy work environment by implementing, maintaining and aligning company policies that adhere to local, state and federal environmental, health and safety regulations.


Possessing creative problem-solving and analytical skills.

Proven ability to ensure that products are delivered in a good state and on time.

Willingness to work unusual hours.

Highly effective motivator with strong written and spoken communication skills.

An ability to handle the pressures arising from having to meet deadlines and targets.

Able to evaluate complex situations and find solutions for them.

Having a passion for delivering excellent customer service in a cost effective way.


Mar’14 – Mar’15 with Essar Projects India. Ltd., Odisha as Store in Charge.

Jan’10 – Nov’13 with Alghanim Industries, Kuwait as Warehouse and Logistics in Charge.

Jun’09 – Dec’09 with Aditya Birla Retail Ltd, Mumbai as Officer Operation.

Feb’08 – June’09 with Infinite Retail Ltd. (TATA Croma), Mumbai as Jr. Logistic Officer.

Dec’04 – Jan’08 with Bharat Metals Pvt. Ltd., Mumbai as Store & Purchase Executive.

Apr’02 – Oct’04 with Care & Pure Engineers, Bhubaneswar, Odisha as Operation Assistant.


2013 PGDM (Supply Chain Management) from Welingkar Institute of Management, Mumbai, India.

2009Diploma in Materials Management from Welingkar Institute of Management, Mumbai, India.

2001 Bachelor of Law (L.L.B) from F.M. University, Odisha, India.

1998 B.A. from Utkal University, Odisha, India.


Successfully Completed White Belt project on Lean Six Sigma from Alghanim Idustries, Kuwait.

Completed Certificate Course of Team Leading from Talent Development Center, Kuwait

Completed Certificate Course of First Aid training from American Heart Association, Kuwait

Completed Certificate Course of Fire Prevention & Protection from Kuwait Fire Service Directorate.


Diploma in Computer Application



Business Solution Navision

POS (Point of Sale)

Tally (Accounting Package)


Date of Birth: 12th May 1977

Languages Known: English, Hindi, Odia & Arabic

Present Address: Punj Lloyd Ltd., C/o Sukumar Sahoo, House No. 10, A Block, P.O./P.S- Durgachak,

Purba Medinipur, Haldia, West Bengal-721602

Permanent Address: At.- Teliaganj, P.O.-Soro, Dist.- Balasore, Odisha-756045

Passport No.: R1878668 (Valid till 02/07/2027)

Place: Haldia, West Bengal Ajay Kumar Gayan


~Inventory Management

~Supply Chain Management


~Strategic Planning



~Documentation & Reporting

~ Administration

~Team Management

A PGDM (Supply Chain Management) & Diploma in Materials Management holder with over 15 years of experience including 4 yrs in abroad in Material Management, Inventory Control, Store/Warehouse Management with Men Management, Procurement/Purchase, Logistics Management and Documentation (MIS).

Currently working with Punj Lloyd Ltd., Haldia, West Bengal as Dy. Manager/ HOD- Warehouse & Logistics.

Experience of working in multicultural/multiethnic work environment

Committed to identifying and implementing continuous improvement in the Supply Chain.

Thorough knowledge of handling bulk/ construction/ Engineering material and material handling equipment and its accountability

Presently working on IOCL Refinery Project at Haldia, West Bengal

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