Computer user support analyst with a ability for understanding the needs of both business and home users. Knowledgeable about troubleshooting and desktop support on windows systems. Looking to bring a passion for creative solutions to vibrant technical support team.
SUMMARY OF QUALIFICATIONS
Proficient in Microsoft Office programs, such as Word, Excel, PowerPoint.
Understanding of different network tools such as Cisco Packet Tracer, Wireshark and Putty.
Cisco Troubleshooting, Routing Protocols (EIGRP, OSPF, VLANs, NAT, ACL,
STP), VOIP and with Network security.
Familiar with Active Directory Services, windows server 2012 and also with data center
Potential to learn new technology and apply my computer background to troubleshoot complex problem.
Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Strong Management and leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
Networking: TCP/ IP, IP routing protocol, FTP, NAT, VLAN, LAN, WAN, WLAN, DHCP, DNS, VPN, internet, intranet
Programming: basic C, C++, Java, HTML, Oracle, Networking, web designing, SQL, SQLplus
Operating Systems: Windows 10, Windows 8, Windows Server 2012, Windows Server 2008 R2, Windows 7, LINUX /UNIX
EDUCATION AND CERIFICATION
Computer Systems Technology Diploma –Networking Jan2018-April2019
Centennial College, Scarborough, ON
Bachelors in Computer Application May2014-June2017
Panjab University, India
WEBSITE DEVELOPING TEAM PROJECT
oTo create pages and link them with different data we use different tags.
oTesting and Debugging perform to make the website error free.
oPrepare various reports on market condition for product feasibility studies.
oReviewed the customer relationship management database system with the aim of improving efficiency and introducing new algorithm focused on developing customers from generated lead.
oPerformed analysis of archived data including data cleanup and data validation.
PROJECT ON DATABASE CENTER
oUse Kali Linux, exchange server, active directory, domain controller, DHCP, DNS, VPN, FIREWALL.
oConfiguration of routers and switches from connection to deal with the customers.
oUses VmWare to connect agent of different countries.
oCollect data and use ip routing
oDocumentation and analysis of data needed
TECHNICAL SUPPORT ANALYST June2017-December2017
C.R ENTERPRISES, INDIA
Troubleshooting and providing technical support.
Manage the hardware RMA process for all the clients.
Interact with customers ad team members with an professional attitude
Connectivity and wireless signal issues.
Manage queue on daily basis by updating status and documenting all action taken.
Perform special projects and other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE March2018-December2018
KATARIA TOURS AND TRAVEL
Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Communicated with and supported sales, marketing and administrative teams.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Personally managed any unresolved customer issues.
Earned management trust by serving as key holder, responsibly opening and closing store.
Built long-term customer relationships and advised customers on purchases and promotions.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CUSTOMER SERVICE REPRESENTATIVE Jan2019(Present)
Greeting customers taking their orders and preparing them.
Working in a fast paced environment with the full responsibilities.
Centennial College Student Association year end carnival 2018
Guided students about events
Encouraged students to show their talents
(COLLEGE ALUMNI EVENT)
Supervised all arrangements in the fest
Co-ordinated with other students to handle various even
CERTIFICATION OF APPRECIATION 2011
(INTER-COLLEGE PRESENTATION COMPETITION)
Awarded first position in Poster making
Learned skills from art like dedication, focus and perseverance