Customer Service Representative

PROFILE

Computer user support analyst with a ability for understanding the needs of both business and home users. Knowledgeable about troubleshooting and desktop support on windows systems. Looking to bring a passion for creative solutions to vibrant technical support team.

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office programs, such as Word, Excel, PowerPoint.

Understanding of different network tools such as Cisco Packet Tracer, Wireshark and Putty.

Cisco Troubleshooting, Routing Protocols (EIGRP, OSPF, VLANs, NAT, ACL,

STP), VOIP and with Network security.

Familiar with Active Directory Services, windows server 2012 and also with data center

Potential to learn new technology and apply my computer background to troubleshoot complex problem.

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Strong Management and leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.

TECHNICAL SKILLS

Networking: TCP/ IP, IP routing protocol, FTP, NAT, VLAN, LAN, WAN, WLAN, DHCP, DNS, VPN, internet, intranet

Programming: basic C, C++, Java, HTML, Oracle, Networking, web designing, SQL, SQLplus

Operating Systems: Windows 10, Windows 8, Windows Server 2012, Windows Server 2008 R2, Windows 7, LINUX /UNIX

EDUCATION AND CERIFICATION

Computer Systems Technology Diploma –Networking Jan2018-April2019

Centennial College, Scarborough, ON

Bachelors in Computer Application May2014-June2017

Panjab University, India

Academic projects

WEBSITE DEVELOPING TEAM PROJECT

oUse language like HTML, SQL, PHP, SQLPLUS, JAVASCRIPT for the configurations

oTo create pages and link them with different data we use different tags.

oTesting and Debugging perform to make the website error free.

oPrepare various reports on market condition for product feasibility studies.

oReviewed the customer relationship management database system with the aim of improving efficiency and introducing new algorithm focused on developing customers from generated lead.

oPerformed analysis of archived data including data cleanup and data validation.

PROJECT ON DATABASE CENTER

oUse Kali Linux, exchange server, active directory, domain controller, DHCP, DNS, VPN, FIREWALL.

oConfiguration of routers and switches from connection to deal with the customers.

oUses VmWare to connect agent of different countries.

oCollect data and use ip routing

oDocumentation and analysis of data needed

EXPERIENCE

TECHNICAL SUPPORT ANALYST June2017-December2017

C.R ENTERPRISES, INDIA

Troubleshooting and providing technical support.

Manage the hardware RMA process for all the clients.

Interact with customers ad team members with an professional attitude

Connectivity and wireless signal issues.

Manage queue on daily basis by updating status and documenting all action taken.

Perform special projects and other duties as assigned.

CUSTOMER SERVICE REPRESENTATIVE March2018-December2018

KATARIA TOURS AND TRAVEL

Mississauga, ON

Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Communicated with and supported sales, marketing and administrative teams.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Personally managed any unresolved customer issues.

Earned management trust by serving as key holder, responsibly opening and closing store.

Built long-term customer relationships and advised customers on purchases and promotions.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

CUSTOMER SERVICE REPRESENTATIVE Jan2019(Present)

TIM HORTON

Greeting customers taking their orders and preparing them.

Working in a fast paced environment with the full responsibilities.

VOLUNTEER

Centennial College Student Association year end carnival 2018

Guided students about events

Encouraged students to show their talents

COORDINATOR 2016

(COLLEGE ALUMNI EVENT)

Supervised all arrangements in the fest

Co-ordinated with other students to handle various even

AWARDS

CERTIFICATION OF APPRECIATION 2011

(INTER-COLLEGE PRESENTATION COMPETITION)

Awarded first position in Poster making

Learned skills from art like dedication, focus and perseverance

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