Administrative Assistant Customer Service
Resume:
Janell Matthies
Sacramento, CA **820
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EMPLOYMENT & RELATED EXPERIENCE
Jefferson Park Veterinary Clinic May 2019 - Present Veterinary Assistant. Assist veterinarians and technicians with animal restraint, exams, treatments, procedures. Monitor anesthetized patients during and post procedures, process lab work and assist with upkeep of overall clinic and equipment. Provide excellent customer service while performing clerical and receptionist duties. Comprehensive knowledge of veterinary terminology, anatomy, common illnesses, disease identification and treatment for various species. Broad knowledge of basic computer and veterinary medical software programs. Advanced writing and communication skills.
American Society for the Protection of Animals (ASPCA) 2008 – Present Medical Data Manager. Act as Veterinary Office Manager and Veterinary Assistant in large scale temporary shelter clinics set up for large scale cruelty cases and disaster response. Manage volunteers and staff of up to twenty-five. Coordinate and perform daily animal treatments, procedures and diagnostics. Assist with operational planning and oversee medical inventory. Develop and implement nationally recognized standard operating protocols for emergency response, rescue and care. Thorough organization, documentation and record keeping skills. Ability to develop positive relationships with clients, individuals and other agencies and to work in a team environment as well as independently. Downtown Sacramento Partnership, Inc. 1997 - 1999, 2003 - 2008 Events Manager/Administrative Assistant. Coordinate City-wide events. Procurement of licenses, contracts, staffing and equipment. Create budget and marketing plan. Supervise and manage all aspects of events. Act as Administrative Assistant during non-event seasons. Support managers and employees through a variety of tasks. Answer multi-line phone system; handle communications with the community, share-holders and political dignitaries. Sacramento Regional Fire/EMS Communication Center 1999 – 2003 Emergency Dispatcher. Receive, interpret and relay information via 911 calls and two-way radios. Assist citizens and initiate emergency response of appropriate equipment and personnel. Provide customer service and general public safety information.
Front Street Animal Shelter 2004 – Present
Senior Shelter Volunteer and Vet Assistant. Act in various roles for general daily operations as well as large scale spay/neuter events. Restructure and lead Foster Care program. Create protocols and training in animal handling, animal health and medical care, behavior modification, and safety. Foster volunteer for 15+ years specializing in critically ill or injured, neonates and seniors/hospice.
EDUCATION
Penn Foster College
Registered Veterinary Technician, in progress. Graduation expected May 2020.
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