Customer Service Office Staff

Richa Tiwari

*** ***** ** ***************@*****.***

Brandon, MB 204-***-****

R7A 6T9

Objective

To obtain a position that will enable me to use my strong organizational skills, business knowledge while being resourceful, innovative and flexible.

Skills Overview

Experienced in working fast paced environment while under pressure, independently and as a team member.

Detail oriented and accustomed to prioritizing workload according to deadlines.

Experienced working with culturally diverse people with respect.

Well-developed critical problem solving and decision making skills.

Proficient in Microsoft office: Word, Excel, Outlook, PowerPoint, Publisher and Access.

Good command over accounts receivables and accounts payable.

Excellent records keeping, entering and reviewing skills.

Adapt different work environments quickly and efficiently.

Knowledge of report writing, business letters and power presentation.

Keyboarding speed of 42 w.p.m

Fluent in English, Hindi and Punjabi.

Always ready to learn new things, a continuous learner.

Education

Advanced Accounting Diploma Aug 2019-April 2020

Assiniboine Community College

Brandon, Manitoba

Masters of Business Administration (Finance) April 2016

Guru Nanak Dev University

Amritsar, India

Bachelor of Commerce (Accounting) April 2013

Guru Nanak Dev University

Amritsar, India

Employment History

Indigo Airlines (Interglobe Aviation) Feb 2017 – June 2019

Customer Service Executive

Answer and direct phone calls.

Provide information by answering questions and requests about ticketing & reservation.

Helping Ground Staff with check in, boarding and supervision.

Coordinator of mishandling baggage.

Carry out administrative duties such as filing, typing, copying, binding, scanning etc..

Write letters and emails on behalf of other office staff.

Cover the reception desk.

Maintain computer and manual filing systems.

Handle sensitive information in a confidential manner.

Coordinate office procedures.

Reply to email, telephone or face-to-face enquiries.

Greet and assist visitors to the office.

Handling domestic & International in Flight Cash.

Generate Daily sales reports.

Other Information

Completed Aviation service training & customer service training from certified IFly training center.

RAMT Safety Training

Cleared common proficiency competency for Chartered Accountant of India.

Intermediate Proficiency competency (Group 1) cleared for Chartered Accountant of India.

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