Front Office Desk

Career Summary

* ***** ** ********** *** Receptionists position within Semiconductor, Hotel and Airport VIP Lounge with also expertise in financial management on handling real property tax management and cash flow of treasury Dept. and Customer Services and Key Strengths as follows.

Office Management.

Documentation Mgmt.

Inventory Management.

Team Building.

Handling and Managing Business accounts.

Skills and Qualifications:

Supervision, Developing Standards and Process, Managing Processes, Reporting Skills, Analyzing Information.

Apr. 1,2019 – Present– “Receptionist” (Miss Platinum Health Club).

Al-Nawadi Holding Co. possesses a number of pioneering affiliates which have good reputation in the field of General Trading & Contracting with the intend of serving its objective in the field of establishing and managing its health institutes and resorts, i.e. the Triple General Trading & Cont. Co., Platinum Gen. Trad. Co. and Al-Shaima Medical Management & Care Co.

Duties and Responsibilities

Handled all incoming calls and answered inquiries made all while keeping the management team updated

Greeted all members in a pleasant manner and informed them about all special offers

Assisted in maintaining the gym's cleanliness and upbeat culture to generate more business

Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them

Liaised between customers and management and took feedback to improve the efficiency of service

Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times

Served as Virtual Tour Guide for the facility

Nov. 1, 2016 – Mar 23, 2019– “Receptionist” Kasco (Kuwait Airways Dasman Lounge).

KASCO is operating Kuwait International Airport’s restaurants and cafeterias, supervising the First Class and Business Class Lounges (Dasman), overseeing V.V.I.P. services, and managing the food and beverage operation of the airport transit hotel.

Duties and Responsibilities

Greet and welcome guests as soon as they arrive at the lounge

dealing with passenger enquiries about flight departures and arrivals

checking in passengers and giving seat numbers

providing boarding passes and luggage labels

telling passengers about luggage restrictions

weighing baggage and collecting any excess weight charges

taking care of people with special needs, and unaccompanied children

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

January 3, 2013 – October 15, 2016 “Treasury Staff” City Government of Cabuyao

Cabuyao City Hall is a Chief Administrative Building of the City, It usually houses the City or town Council.

Duties and Responsibilities

Responsible for preparing request for a realty tax, real property tax payment computation and tax clearance.

Assist and support treasury staff in physical cash counting activities.

Check, inspect and verify daily cash transactions.

Inspect, Investigate and resolve discrepancies in cash transactions.

Document all transaction activities.

Perform opening and closing of cash daily.

Check all bank deposits and bank payments.

Respond and resolve customer problems, grievances and issues.

Maintain and manage all financial records, registers, logs and spreadsheets.

June 2012 – December 2012“Receptionist/Admin Asst.” Toshiba information equipment.

TOSHIBA Asia Pacific is a company which strives to deliver quality innovations to make a meaningful difference to the people around the globe

Duties and Responsibilities

Well trained on phone etiquette to be able to handle phone conversations with clients in the most professional manner even under stress situation.

Greet and assist customers with a warm welcome upon arrival in the company premises.

Receiving booking or schedule for school fieldtrips and other institution who wants to visit the plant for educational purposes and check the records for availability upon approval from the management.

Supports Managers and employees through variety of tasks

Ensure efficient operation in the office

February 2009-April 2010 “Front Desk/Receptionist” Laguna Techno Park Hotel

Technopark Hotel offers unique hotel experience to business and pleasure travelers with 76 rooms and suites.

Duties and Responsibilities

Responsible for handling front office reception and administration duties, including greeting guests or offering them a beverage and answering phones.

Handling company inquiries, sorting and distributing mail also schedule meetings and travel executives.

Greeted, registered, and assigned rooms to guests.

Answered telephonic and in-person queries related to hotel services and resolve any issues.

Processed guests’ in storing valuables in secure deposit box.

Liaised with other departments of hotel.

Handled payments through cash, checks and credit cards.

Contribute to team effort by accomplishing related results as needed

Maintain computer and manual filing systems

Resolve administrative problems

Receive, sort and distribute the mail

Educational qualification

Computer Technology (Office Management) from Cabuyao University

Intermediate from Cabuyao National High School

Computer Skills

M/S Office

Oracle Platforms Software

ARS Ticketing Software (Galileo and Amadeus)

Languages

English / Filipino:

Maila Jean B. Vergara

Name : Maila Jean B. Vergara

Mobile : +965-********

Email : **********@*****.***

Date of birth : 23rd Feb.-1990

Marital status : Married

Nationality : Filipino

Visa Status : 18 (Transferable)

Civil ID : 290*********

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