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Sales Medical

Location:
Dallas, Texas, United States
Posted:
September 16, 2019

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Resume:

Yolanda M. Louis

adac9z@r.postjobfree.com

Cell phone: 661-***-****

Location: New Orleans, LA 70122, Availability: Immediately for Interview, Vacation: None planned

Objective

Seeking a challenging position to utilize my skills and knowledge in a fast-paced and diverse environment that allows professional growth.

Summary

Yolanda is a result-oriented Product Support, Project Specialist, Sales and Marketing Professional with proven performance managing multiple functions product management, sold medical capital equipment and experienced working with the Pharmaceutical Industry. Have seven years of forecasting diagnostic products both domestically and internationally. Have two years of Emerging Market (EM) experience in diagnostic testing and diagnostic product launching and three years of CMC documentation experience. Skilled with LMS and Visio tools along with having five-plus years of Training customers and sales representatives. Skilled in reviewing FDA documents for Medical Device equipment’s and has been responsible for Process improvement and validating master plans. Consistently recognized for analytical and organizational skills combined with creative problem solving ability. Has strong commitment to customer service, health care, diagnostic product training, aseptic techniques and account management that enhances the bottom line. Interested in working for an organization where one can grow and will be available immediately for this assignment. Yolanda speaks multiple basic languages but native language is English.

Education

Master’s of Science in Law (08/2014-06/2016)

Champlain College, Burlington, VT

Description: Courses taken Integrated Reflective Practice, Legal Systems and Legal Principles, Health Law Issues, Tort and Personal Injury, Litigation Law, Constitutional Law, Information Privacy and Security, Administrative Law, Business Organizations, Employment Law, Contracts and Commercial Law.

Bachelors of Science in Medical Technology (08/1978-05/1983)

Xavier University of Louisiana, New Orleans, LA

Description: Urinalysis, Hematology, Microbiology, Human Physiology & Anatomy, Chemistry, Blood Banking, Immunology, Parasitology, Organic Chemistry module done by LMS system, Radiation Biology, Quantitative Analysis, Phlebotomy and one year of internship at Touro Infirmary Hospital.

Activities and Societies: Alpha Delta Theta Sorority for Medical Technologist.

Skills

·Computer Software: SAP, Goldmine 6.0, Sales Force, MRP, HRIS, Taleo, Great Plains, LAB and FIN, SharePoint, Microsoft Word, Excel, Power Point, Outlook, LMS, Walkme, Tableau, Compliance Wire, Pega System, Apple, Survey Monkey, E-Law, LexisNexis, Westlaw. Writing Macros in Visual Basic Script, Adobe software used for training, digital marketing applications, document management tools and photoshop

·Technical: QSR 21 CFR 820, QSP-21 Rev. A, ISO 13485, Change Request, NCMR, IOQ, PQ, CAPA, Validation, Quality Control testing, CLIA, COLA, HIPPA, Ethics and Corporate Compliance, Aseptic Techniques

·Leadership: Emerging Marketing globally in diagnostic testing and diagnostic product launching, Marketing, sales, forecasting, business development, Trainer, auditor, compliance, and product & project management, due diligence, wrote SOP’s

Experience

Organizing For Action & Move On Organization June 2017-June 2019

Project Specialist/Consultant

·Combining forces with AG Eric Holder’s redistricting efforts

·Providing access to affordable health care

·Protecting voting rights

·Manually and Electronically registering high school students that are 18 years of age to vote

·Advocating for social justice, basic fairness, equal rights, and expanding equality

·Forecasting products and services

Contract Opportunities: 09/2013-12/2017

HireGenics, Inc.: Client: Abbott Point of Care, Princeton, NJ 07/2017-12/2017

Product Support Specialist/Training Specialist

·Trained new and existing customers on the i-STAT analyzer over the telephone, via computer using SharePoint and Adobe software.

·Coordinated all projects and managed distribution within department.

·Maintained calendars in performing business meetings.

·Trained customers how to perform test, add new test to the menu and validation procedures along with quality control testing.

·Trained customers on DE customization, CDS for uploading results from the i-STAT downloader

·Maintained trainees files once completed training by uploading in data base

·Globally assisted customers and collected, identified, and diagnosed of potential reportable events, medical device, logistical issues through collection and assessment of event then determined appropriate resolution according to the standard operating procedure.

·Handled inquiries and resolved issues as they arose

·Assisted in process improvements across the CoE (regulatory policy, digital solutions, sync site maintenance)

·Documented all calls in the database system according to FDA, GMP, QSR, and ISO regulations

·CMC documentation

·Reviewed and summarized FDA guidance documents associated with Medical Devices

·Edited Quality documents for SOPs and regulatory guidelines

·Validated master plans to be in compliance and meet regulatory guidelines per FDA

·Maintained oversight of supply related to replacement shipments

·Addressed clinical supply to ensure inventory was not depleted

·Supported development testing and implementation of device and supply systems to ensure training material was received correctly

·Emerging marketing globally

·Emerging marketing with diagnostic products to increase new product analytes to be analyzed

·Forecasted products and equipment

·Pre and post product launching

·Validation of products and equipment

·Supply chain logistics

·Track activities from operations

Advent Global Solutions: Client: Celgene Corporation, Summit, NJ 01/2017- 05/2017

Customer Care Project Coordinator (REMS Program)

·Provided service to patients, prescribers, pharmacies and Commercial sales staff regarding the Celgene Risk Evaluation and Mitigation Strategy (REMS) programs.

·Used LMS during customer training for the sales staff

·Handled 35-45 inbound calls but also handled 2% outbound calls, faxes and emails.

·Coordinated all projects and managed distribution within department.

·Maintained calendars in performing business meetings.

·Handled inquiries and issues to resolution while following the requirements outlined in the processes and procedures.

·Educated internal & external customers on REMS Programs by effectively describing the process steps and qualifying requirements.

Trained prescribers and patients on completing surveys, via I pad and confirmed authorized prescriptions for pharmacies.

·Recognized potential adverse events, captured relevant basic AE information, and directed such calls to Drug Safety as outlined in the standard operating procedures.

·Handled all inquiries and resolved issues as they arose. Followed up on all inquiries/issues forwarded to other Celgene departments or third party partners.

Documented all contacts into the REMS H database and updated any other documents or databases as required using Adobe software.

CMC documentation

·Completed new hire training and attended all required supplemental training.

·Excellent communication skills, including verbal, written and listening skills

·Basic inquiry skills required to obtain required information

·Edited Quality documents for SOPs and regulatory guidelines

·Validated master plans to be in compliance and meet regulatory guidelines per FDA

·Track activities from operations

·Validation

·Pre and post product launching

·Forecasting of REMS products

·Supply Chain logistics

Randstad USA 09/2015-04/2016

Product Representative

·Enrolled for Health & Wealth fare during annual Enrollment for Prudential, Baylor, Scott & White, and Boeing. Enrolled the client’s participants both active and retirees into medical insurance programs according to each client’s specific guidelines and Standard Operating Procedures (SOP). Use Adobe software for document management.

·Enrolled International Paper’s participants for Defined Benefits (DB) specifically for the Lump Sum Window (LSW). Participants called in and authorized me to make their elections in the Lump Sum Window either to cash out their pension or roll it over into a qualified government pension plan such as an IRA, and 401K. I also performed splits with the Lump Sum Window meaning some participants cashed out part of their pension plan and then rolled the other part over in a qualified government pension plan.

·Forecasting services

·Pre and post product launching

·Track activities from Operations

Clerk of Civil District Court, New Orleans, LA 02/2015 - 05/2015

Deputy Clerk

·Communicated with all Civil District Court Clerk’s Office customers

·Addressed internal and external customers via phone, fax, or in person

·Managed customer inquiries regarding any court related civil matters and special procedures including but not limited to fees, divorces, lawsuits, subpoenas, garnishments successions, domestic matters, petitions, tutorships, interdiction, curatorship, guardianship, trusts, emancipations, appellate matters, and property transfers. Property transfers consisted of doing title searches for liens to make sure the title was clear before transferring the property, along with redacting the legal document, which was reviewed before submission. Performed task for redistricting property. All tasks performed according to SOP’s.

AADCO Medical Incorporation, Randolph, VT 10/2014 - 11/2014

Territory Manager

·Developed new growth opportunities in the LA/MS region.

·Sold radioactive protective gear to surgeons, radiologists, and staff in the OR

·Forecasting products

·Pre and post product launching

·Track activities from operations

·Validation

Academy Sports& Outdoors, Slidell, LA 09/2013 - 06/2014

Senior Team Lead of Operations

·Promoted the “More Options Selling Method”

·Executed Weekly Business Analysis Report (WBAR) and Daily Situation Reports. Trained associates on LMS; on boarded new associates, HRIS experience, E-verifying, and scheduling. Led safety walks and trained associates on the MSDS for hazardous material according to regulatory guidelines. Used SharePoint for LMS trainings and created dashboards for new hires‘ files

·GPE experience

Clinical Pathology Laboratories, Austin, TX 12/2010 - 01/2012

Marketing Account Executive

·Developed new growth opportunities on the West bank of New Orleans and East Baton Rouge, Louisiana

·Analyzed and forecasted monthly sales

·Transitioned accounts to Electronic Medical Records according to SOP and regulatory guidelines

·Sold laboratory services for clinical testing and anatomical pathology to Dermatologist, Gastroenterologist, Urologist, Endocrinologist, Oncologist, Infectious Disease, and OB/GYN.

·Forecasted services

·Pre and post product launching

·Track activities from Operations

Quantimetrix Corporation, Redondo Beach, CA 09/2004 - 11/2009

Sales Director

·Marketed, developed and implemented medical device products both domestically and internationally using Adobe software according to regulatory guidelines

·Managed manufacturing of all OEM products and staffing from beginning to completion of product according to SOP’s and ISO 13485 guidelines.

·Edited Quality documents for SOPs and regulatory guidelines

·Validated master plans to be in compliance and meet regulatory guidelines per FDA

·Recruited, managed, trained, and supported sales representatives and medical distributors both domestically and internationally; devised contracts for new distributors

·Addressed the needs of customers

·Generated products and sales quote for OEM orders.

·Generated raw material sales for biopharma customers for all phases of clinical trials

·Maintained oversight of supply related to replacement shipments

·Addressed clinical supply to ensure inventory was not depleted

·Supported development testing and implementation of device and supply systems to ensure training material was received correctly

·Increased company sales by 14% in 2009

·Validation

·Forecasted products both domestically and internationally

·Supply chain logistics

·Pre and post product launching

·Tracked activities from Operations

EMD Millipore formerly Chemicon International, Temecula, CA 01/2003-06/2004

Technical Sales Representative

·Managed sales within the western regions of US and Canada

·Sold research and medical products to pharmaceutical companies, universities and clinical health care environment customers

·Generated raw material sales for biopharma customers for all phases of clinical trials

·Maintained oversight of supply related to replacement shipments

·Addressed clinical supply to ensure inventory was not depleted

·Supported development testing and implementation of device and supply systems to ensure training material was received correctly

·Increased sales by 40% that resulted President’s Club status

Abbott Diagnostic Division, Santa Clara, CA 04/2000 - 02/2002

Product Support Specialist

·Applied standard troubleshooting tools, and usage concepts to resolve customer complaints

·Trained customers on all CELL-DYN instruments according to SOP

·Documented calls according to FDA, GMP, QSR, and ISO regulations

·CMC documentation

·Communicated issues to the Field Service, and Field Quality Assurance organization in which all tasks resulted in me receiving many accolades

·Maintained oversight of supply related to replacement shipments

·Addressed clinical supply to ensure inventory was not depleted

·Supported development testing and implementation of device and supply systems to ensure training material was received correctly

·Top 5% CSC Total Call Volume (1st & 2nd qtr. 2001)

·Received Making A Difference Award in 2001

·Rookie of the Year 2000

Volunteer Experience

·Southern Eye Banking, New Orleans, Louisiana 12/1992-05/1993 Health (Used Aseptic Techniques)

·Hillary for America, Brooklyn & Manhattan Field Office Phone Bank 09/2016-09/2016 Politics



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