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Customer Service Administrative Assistant

Pooler, Georgia, United States
September 16, 2019

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*** ******** ****. ******, ** *****912-***-**** ●

Connie Y. Cleary


I am seeking a position that utilizes my customer service experience as well as my multitasking, organizational and time management skills..


August 2008 – November 2009 Real Estate Mortgage Network, Inc. Kennesaw, Georgia Senior Loan Processor

● Supported multiple loan officers.

● Processed FHA, VA and Conventional Loans

May 2007 – July 2008 Colonial Bank/Market Street Mortgage Cartersville, Georgia Senior Loan Processor

● Assisted multiple loan officers and managed several builder accounts

● Processed FHA, VA and Conventional Loans

August 2003 – March 2006 Opteum Financial Services Kennesaw, Georgia Senior Loan Processor

● Supported accounts for National Builder Division

● Coordinated loan closings with underwriters, appraisers, attorneys and real estate agents/builders

● Processed Conventional, FHA and VA Loans; Desktop Underwriter and Loan Prospector

● Named number four processor in the southeastern region in 2005 based on units closed May 2001 – August 2003 BancMortgage, Inc. Kennesaw, Georgia Loan Processor

● Assisted two top producers at the Kennesaw Branch

● Worked closely with underwriters, appraisers and attorney to ensure timely closings

● Processed Conventional, FHA, and VA Loans

July 2000 – May 2001 Directv Marietta, Georgia

Sales Assistant

● Assisted an independent contractor with scheduling appointments

● Marketed Directv sales information

● Managed business expenses using Excel software

October 1998 – July 2000 AmTrust Mortgage Corporation Atlanta, Georgia Junior Loan Processor

● Processed automated underwriting approved loans

● Ordered title, appraisal, flood certifications, FHA/VA case numbers

● Processed Conventional, FHA and VA loans


1983 Lassiter High School Marietta, Georgia

1983-1984 Kennesaw State University Kennesaw, Georgia 1998 Capstone Institute of Mortgage Finance Marietta, Georgia Certifications and Skills

Certified Mortgage Specialist E3 Mortgage Software Customer Service and Sales Experience Destiny Mortgage Software Effective Multi-tasking Skills Empower Mortgage Software Exceptional organizational and communication abilities Encompass Mortgage Software Contour Loan Handler Microsoft Outlook, Word and Excel Previous Work History

Worked for AT&T from 1985 to 1992; Worked in Marketing and Customer Service. Transferred and promoted to Long Distance Repair Clerk. Then transferred to Outside Plant Engineering and was the Department Secretary. Performed tasks, special projects, payroll, and expense reports. I was also responsible for ordering and scheduling the

“Call Before You Dig” signs for the entire United States. I left company to marry and pursue a position as Purchasing Department Secretary at Jared Brown Brothers Marine Engineering in Brunswick, GA for about a year; 1993-1994. Moved back to Atlanta and began working for a contractor that managed a fuel tank upgrade program for AT&T and I was in charge of the work/change orders and the general office management duties. I was in that position from 1994 to 1998 when I began my career as a loan processor in the mortgage industry.

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