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Customer Service Office

Location:
Phoenixville, PA, 19460
Posted:
September 16, 2019

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Resume:

Mark B McBride

*** ***** ******

Phoenixville Pa. 19460

Cell Phone 610-***-****

Home Phone 610-***-****

Email: adac7c@r.postjobfree.com

Summary: Information Technology professional with strong systems network and customer service skills with over 30 years experience in computer programming, building and repairing of computer hardware.

Summary of Qualifications:

Expert troubleshooter and helpdesk analyst supporting Windows XP/Vista/7/8/10

Migration technician Windows XP and Windows 7 10 Skype experience.

Excellent Phone and desk-side support experience in a professional environment for large companies including Siemens, IBM and Dell.

TCIP Network troubleshooting and installation experience

Experienced instructor providing on-site and remote education.

Technical Acumen:

MS Windows (XP-10) supported all versions Excellent – Intermediate

MS Office - Intermediate Skills (2013, 2016, 365)

Phone Support - Excellent Phone Skills

Customer Skills - Excellent Customer Skills

Problem Solving Skills - Excellent - Intermediate

Computer Hardware Troubleshooting and Installation Skills - Excellent

Went through upgrades from Office Communicator to Skype

PROFESSIONAL EXPERIENCE:

INDEPENDENT CONTRACTOR, Phoenixville, PA 19460 2001-Present

Information Technology Professional

Worked under contract with the following companies: Pfizer Veriti, Van Guard SEI Insurance CVS/Corham Christiana Healthcare System, Voya/ING, Aecore, Ameri-Gas, Genesis Healthcare, Western Union, Lennox, Giant Food Stores, Liberty Mutual Insurance, Wyeth Laboratories, Abington Memorial Hospital, Best Buy Stores, Olive Garden, Brandywine Realty Trust, Honeywell Corporation, Office Max

Building new HP Windows 7and 10 machine to client specifications

Installing new workstations in Nurse Stations

Upgrade software, re-image computers (Windows Images XP, 7, 10)

Provide support of mobile workstations for nursing and pharmacy

Responsible for proper disposal of old equipment (Government Specks)

Responsible for migration from Windows XP to Windows 7

Responsible for deployment of Microsoft Office (2010, 2016, 365)

Responsible for trouble shooting both wireless and hardwired network issues

Install new Cisco Routers and switches into racks and cable up to network

Responsible for data migration to new computers for clients

Install newly migrated IBM, Lenovo, HP, Dell laptops and desktops to clients

Diagnose and repair broken Dell, Lenovo, HP Laptops and desktops

Deploy new Dell, Lenovo, IBM, HP with newly built company image to end clients

MARK B. MCBRIDE

Page Two

SIEMENS MEDICAL SOLUTIONS, Malvern, PA 1986-2001

(A wholly owned subsidiary of Shared Medical Systems)

Programmer, Professional Services Requests Health Services 2001-1996

Complete customer requests for setting up devices and provide support

Assist customers with setting up hardware and network ports

Set up DEC terminal servers 300, 500, 700, 90

Provide ongoing phone support of all client completed and active projects

Provide onsite education to customer and remote education

Fulfill customer requests for deployment of Radiology, HP, Lexmark, Texas Instruments, Intermec Bar-Code Readers, Port Concentrators and IBM PC Workstations

Hardware Repair Specialist, Central Provisioning & Repair Service 1990-1996

Repaired supported hardware for Harmony and Radiology Product

Tested and repaired to factory specifications of printers, monitors, IBM computers and SMS proprietary equipment

Provide on-call support to internal and external customers

Hardware Repair Specialist, SMS Direct Department 1986 – 1990

Tested and repaired to factory specifications of printers, monitors, IBM computers and SMS proprietary equipment

Provide on-call support to internal and external customers

EDUCATION:

Associates in Specialized Technology (2003) Katharine Gibbs School

ASSOCIATIONS:

Computer Assistance Program Volunteer

Active member of Friendship Fire Company, Chester County, PA

Active member of Monte Clair Fire Company, Montgomery County, PA



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