Customer Service Office
Resume:
Mark B McBride
Phoenixville Pa. 19460
Cell Phone 610-***-****
Home Phone 610-***-****
Email: ***********@*****.***
Summary: Information Technology professional with strong systems network and customer service skills with over 30 years experience in computer programming, building and repairing of computer hardware.
Summary of Qualifications:
Expert troubleshooter and helpdesk analyst supporting Windows XP/Vista/7/8/10
Migration technician Windows XP and Windows 7 10 Skype experience.
Excellent Phone and desk-side support experience in a professional environment for large companies including Siemens, IBM and Dell.
TCIP Network troubleshooting and installation experience
Experienced instructor providing on-site and remote education.
Technical Acumen:
MS Windows (XP-10) supported all versions Excellent – Intermediate
MS Office - Intermediate Skills (2013, 2016, 365)
Phone Support - Excellent Phone Skills
Customer Skills - Excellent Customer Skills
Problem Solving Skills - Excellent - Intermediate
Computer Hardware Troubleshooting and Installation Skills - Excellent
Went through upgrades from Office Communicator to Skype
PROFESSIONAL EXPERIENCE:
INDEPENDENT CONTRACTOR, Phoenixville, PA 19460 2001-Present
Information Technology Professional
Worked under contract with the following companies: Pfizer Veriti, Van Guard SEI Insurance CVS/Corham Christiana Healthcare System, Voya/ING, Aecore, Ameri-Gas, Genesis Healthcare, Western Union, Lennox, Giant Food Stores, Liberty Mutual Insurance, Wyeth Laboratories, Abington Memorial Hospital, Best Buy Stores, Olive Garden, Brandywine Realty Trust, Honeywell Corporation, Office Max
Building new HP Windows 7and 10 machine to client specifications
Installing new workstations in Nurse Stations
Upgrade software, re-image computers (Windows Images XP, 7, 10)
Provide support of mobile workstations for nursing and pharmacy
Responsible for proper disposal of old equipment (Government Specks)
Responsible for migration from Windows XP to Windows 7
Responsible for deployment of Microsoft Office (2010, 2016, 365)
Responsible for trouble shooting both wireless and hardwired network issues
Install new Cisco Routers and switches into racks and cable up to network
Responsible for data migration to new computers for clients
Install newly migrated IBM, Lenovo, HP, Dell laptops and desktops to clients
Diagnose and repair broken Dell, Lenovo, HP Laptops and desktops
Deploy new Dell, Lenovo, IBM, HP with newly built company image to end clients
MARK B. MCBRIDE
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SIEMENS MEDICAL SOLUTIONS, Malvern, PA 1986-2001
(A wholly owned subsidiary of Shared Medical Systems)
Programmer, Professional Services Requests Health Services 2001-1996
Complete customer requests for setting up devices and provide support
Assist customers with setting up hardware and network ports
Set up DEC terminal servers 300, 500, 700, 90
Provide ongoing phone support of all client completed and active projects
Provide onsite education to customer and remote education
Fulfill customer requests for deployment of Radiology, HP, Lexmark, Texas Instruments, Intermec Bar-Code Readers, Port Concentrators and IBM PC Workstations
Hardware Repair Specialist, Central Provisioning & Repair Service 1990-1996
Repaired supported hardware for Harmony and Radiology Product
Tested and repaired to factory specifications of printers, monitors, IBM computers and SMS proprietary equipment
Provide on-call support to internal and external customers
Hardware Repair Specialist, SMS Direct Department 1986 – 1990
Tested and repaired to factory specifications of printers, monitors, IBM computers and SMS proprietary equipment
Provide on-call support to internal and external customers
EDUCATION:
Associates in Specialized Technology (2003) Katharine Gibbs School
ASSOCIATIONS:
Computer Assistance Program Volunteer
Active member of Friendship Fire Company, Chester County, PA
Active member of Monte Clair Fire Company, Montgomery County, PA
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