Collin A. Johnson
**** ***** **** *****, *******, OK 74053
Phone: 801-***-****, Email: firstname.lastname@example.org
I am fiercely dedicated to problem solving and customer satisfaction. This is shown by an evaluation stating, “having a tenacious ability and resolve for excellence”, with “Superior” communications skills noted on many occasions.
After completing my bachelor’s degree in Business Administration from the University of Phoenix, I went on to receive my MBA – IT Management degree from Western Governors University. I also hold ITIL v3 Foundations Certificate, and advanced ITIL certification in Service Operations and Continual Service Improvement.
A Combat Veteran of Operation Desert Shield/Storm, I have received certification as OPSEC (Risk Management) Level 2 (Instructor) and a previously held a “Secret” Security Clearance.
“Superior” Communication Database Queries and Reports Project Management
Program Management Statistical Analysis Advanced MS ability
Adept Problem-Solving Adobe Acrobat Pro Advanced ITIL Certification
Systems Analyst Senior (ServiceNow) (Nov 2018 to Present) All-in IT Solutions, Contracted to Veterans Admin
Lead a team of Admin personnel to achieve the organizational goals with ServiceNow.
Work with development team to activate and implement ITSM, ITOM, Discovery and CMDB, following documentation, best practices and policies throughout the process.
Gather and analyze performance data, predict future needs, system degradation and other potential problems and make recommendations to reduce risk of future failure.
Ensure data consistency, normalization, accuracy and relevance.
Service Asset and Configuration Management Consultant (July 2018 to Nov 2018) TEK Systems, contracted to Williams Energy
Provide outside analysis and advise to assistance stakeholders, business leaders and end users to resolve complex IT issues.
Provide Project Manager role in support of Software Management(SAM) Team.
Gatekeeper for the creation of new configuration items for applications, databases, servers, switches, routers, etc.
Performing inventory control and maintaining stock of standard computers and peripherals for Tier 2 end user support in the Northeast region.
Infrastructure Project Manager (May 2016 to June 2018) Varian Medical/Varex Imaging
Work on multiple projects simultaneously and completing activities that minimizes risk while maximizing stakeholder satisfaction using Waterfall or Agile methodologies.
Coaching and influencing IT teams to achieve success for global projects.
Tracking project deliverables, creating measurement metrics and present reports defining progress, problems and solutions, reducing overall risk for projects.
Project Manager responsible for implementation of IT Service Management (ITSM) tool for the enterprise and creating ITSM to include Incident, Change, and IT Asset Management procedures for the enterprise.
Service Management Staff: IT Asset Mgr (Jul 2014 to May 2016) Intermountain Healthcare
Working closely with developers to implement and improve overall system performance and usability using Systems Development Life Cycle (SDLC).
Analyze and implement systems improvements and upgrades, working with operations, technical teams and end users to provide excellent service.
Work closely with stakeholders and development personnel to initiate the IT Service Management (ITSM) in ServiceNow for the enterprise using SDLC.
IT Consultant (Mar to Jul 2014) Tek Systems/contractor with IHC
Assist, advise and perform IT Service Asset and Configuration Management (SACM) and Support Services role, including review of the CMDB to provide positive outcome for the enterprise.
Assist, advice and collaborate in department processes and policies including development, implementation and documentation.
Work with Problem, Incident, and other ITSM teams to ensure enterprise continuity.
Adjunct Instructor (IT) (Oct 2013 to Apr 2015) Provo College
Analyzed course content and student needs to present information logically and progressively, resulting in regionally accredited education.
Instructed courses in IT Security, SQL, Advanced Excel, IT Foundations and others.
Chief of Admin Services (Full Time) (Aug 2006 to Oct 2013) Utah Army National Guard
Personnel Services Manager (Part Time) (May 2006 to Oct 2013) Utah Army National Guard
Developed and established new processes and procedures for State-wide programs.
Project Manager or team member for IT group to include NOC, Dev and Service Desk.
Liaise and negotiate with contracting companies to ensure contact requirements are met.
Responsible for executing a budget over 250k
Managed teams up to 20 civilian and military personnel.
EDUCATION AND TRAINING
MBA IT Management Western Governors University
Bachelor of Science / Business Administration University of Phoenix
ITIL v3 Foundations Certification Intermountain Healthcare
ITIL Continual Service Improvement (CSI) Certification Intermountain Healthcare
ITIL Service Operation Certificate Intermountain Healthcare.
Certified Scrum Master (CSM) Varex Imaging
Project Management (PMP prep course) Executrain