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Director of Training

Brighton, Tennessee, United States
September 16, 2019

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*** *. ********

Brighton, TN *****


Summary of Qualifications

In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching)

Expert in defining, communicating and implementing Corporate Culture, Vision, Mission, Values, Policy and Standard Operational Procedures (SOP)

Experience in Total Quality Management, ISO 9001, CRM Development

Organizational development, employee/supervisor development and performance management experience

Policy development, enhancement and implementation experience

Established and implemented training objectives based on key drivers and goals of the company

Strong proficiency in creating, developing and program management of both e-learning and in-person environments together with video and I-pod production including writing, filming, and editing, online training programs and Corporate Universities

Comprehensive budget development and management

Advanced writing, presentation, and facilitation skills

Development of certified field trainers

Results Driven, self-starter with long term strategic planning experience 2015 – May 2019 Guy Roofing – Spartanburg, SC Corporate Director of Training

Responsible for ensuring compliance with company training requirements, training documentation, and reporting. Evaluates and reviews policies and procedures to ensure a high level of performance and customer service

Influence Senior Leaders/Stakeholders on Development Priorities & Solutions for Capability-building initiatives/Content gaps/Functional & Leadership Training

Conduct organization needs assessment, identify learning objectives, design learning and development solutions that drive high transfer of learning, develop courses and related resources, deliver and manage development program and evaluate its effectiveness

Manage internal & external support for evolving learning technology and instructional systems design in order to lead design and delivery of leading-edge learning solutions.

Created the performance management system including job descriptions, performance appraisals, Company Vision, and Values, Corporate Handbook

Identified and developed the processes for each division including the supporting SOPs 2010-May 2014 Bertucci’s Restaurant – Northborough, MA Corporate Director of Training

Responsible for leading the corporate training department to support 94 locations

Create and maintain budget

Maintain and track training and development programs for hourly employees, Manager in Training Program, Assistant Managers, General Manager and Area Directors

Responsibilities included interfacing with all department leaders to design, implement training and measure the training initiatives for the development of individual’s performance skills, first time supervisors skills, leadership for managers, corporate core values, increasing guest service and quality scores, development of teams and company annual strategic plan

Developed training programs from conception, needs analysis, implementation and measurements

Responsible for defining, communicating the Corporate Vision and Mission to all 5000 employees

Design and deliver Corporate University program for all new managers and managers in training

Establish performance management program for Area Directors

Coach Area Directors on improving their communication of expectations, setting goals for performance and disciplinary actions

Developed interview process based on company key drivers 2009-2010 Self Employed– Chesapeake, VA / Brighton, TN Consultant / Position

Began local job search in Chesapeake VA, moved to Brighton, TN to begin job search.

Writing customer service and safety programs for the Hospitality Industry

Consulting with General Managers to improve engagement of their employees

Assisting local company with recruiting, retaining and training needs for employees 2006-2008 LTD Management Co. – Chesapeake, VA (Hospitality Company) Director of Training

Created the Corporate Training Department including training needs analysis for all of levels employees and certified field trainers including objectives, goals, assessments, and budget

Refining learning and organization systems and processes used across the company

Developed training programs from conception, needs analysis, implementation and measurements

Created training evaluations for line level employees to VP level employees

Implemented training using new technology including e-learning, in-person and self-study environment

Created first e-learning Corporate University for leadership studies and corporate values

Responsible for defining, communicating the Corporate Culture, Vision and Values to all 1100 employees

Developed certified field trainers through Train the Trainer for all properties 01/2000-10/2001 WM Barr – Memphis, TN (Manufacturing) Manager of Training and Recruitment

Developed training programs, material and job aids including using multi-media technology

Conducted training for all employees in management skills, professional development skills, customer service skills, EOC, OSHA, and safety, and IOS 9001

Developed and implemented company policies including updating Employee Handbook

Analyzed training needs, evaluated effectiveness of training; maintained training records on 450 employees 07/1996-02/2000 Shaner Hotel Group – (Hospitality Company) Director Quality & Training

Created the Corporate Quality and Training Department including needs analysis, goals, and budget

Developed training programs from conception through implementation and evaluation for line level employee to VP level employee including management and college internships

Created job descriptions, training task list and performance evaluations for 53 hotels

Produced quarterly newsletter; developed employee satisfaction survey

Direct supervision of two Trainers; developed certified trainers through Train the Trainer for all properties

Developed Employee Practices Liability self-study program including pre and post assessment and tracking program for Supervisors and above

Selected to participate in expansion presentation to Native American Reservations for a management contracts for their Casino


Dyersburg Community College – Dyersburg, TN

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