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Assistant Social Media

Knoxville, Tennessee, United States
September 11, 2019

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Dan Trentham **** Sherry Drive

865-***-**** Knoxville, TN 37918


Thank the


Human resources professional with extensive administrative, financial and counseling experience. Extensive knowledge of The University of Tennessee system, including all aspects of human resources, and policies and procedures. Strong presentation skills, training knowledge and conference logistics/planning experience.


Manager, January, 2010 to January 2017 (retired)

Human Resources Call Center, University of Tennessee

Designed, implemented and maintained/updated all aspects of the new HR Call Center which serves 15,000+ University employees statewide

Served as Team Leader for the HR Call Center including supervision of one full-time dedicated operator and eight part-time operators.

Scheduled employees to ensure telephone coverage from 8 am to 6 pm eastern time

Assistant Director, August, 1990 to December, 2009

Benefits and Retirement Services, University of Tennessee

Assisted the Executive Director in the daily operations of the statewide benefits and retirement department

Planned, directed and supervised the work of four full-time employees

Advised Executive Director on human resources needs and direction

Designed, coordinated, updated and conducted Life Planning, Retirement and Financial Planning seminars

Conducted one-on-one retirement and financial counseling with employees statewide

Worked with University leaders on strategy and direction for retirement training

Tracked legislation that effects state employee retirement and insurance

Assumed leadership responsibilities for the department in the absence of the Executive Director

Change Management Team, October, 2000 to April, 2001

Integrated R3 Information System (IRIS), University of Tennessee

Learned new human resources, financial and accounting software prior to University-wide’s implementation in order to train employees to use the system

Designed, coordinated, scheduled and presented training classes for the Knoxville area

Assistant to the Director, January, 1989 to July, 1990

Registration Services, University of Tennessee

Directed the registration process for 25,000+ students

Designed and implemented registration policies and procedures

Worked with various University leaders to insure student needs were met

Supervised a staff of ten

Coordinator, November, 1984 to December, 1988

Parking Services, University of Tennessee

Heard all appeals and managed the appeals process for all parking tickets issued on the Knoxville campus

Recruited, selected and supervised members for the student and faculty/staff appeals boards

Trentham – Resume – Page 2


Bachelor of Science, Business Administration, University of Tennessee, Knoxville (w/minor in Accounting)


Served as President and Treasurer of the Tennessee Chapter of the College and University Professional Association for Human Resources

United Way Loaned Executive, 2003

Former Adjunct Trainer, UT Employee and Organizational Development department

Graduate, UT Leadership Institute, 1999

Former staff member of UT Leadership Institute

Other Skills:

Thorough knowledge of the HR Policies and Procedures, all UT (State of Tennessee) retirement systems

Knowledge of the University’s Deferred Compensation program which includes the 401(k), 403(b) and the 457 plans

Proficient in MS Office Suite, including Word, Excel, Access and PowerPoint

Proficient in social media including Twitter and Facebook

Proficient in IRIS (University’s accounting/human resources software)


Connie Baskette, Ed.D

Acting Assistant Vice President/Executive Director (retired)

System Human Resources

The University of Tennessee

12152 East Ashton Court

Knoxville, TN 37922


Martha Masengill

Assistant Vice President (retired)

Development and Alumni Affairs

The University of Tennessee

520 Riverfront Way

Knoxville, TN 37915


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