Customer Service Data Entry

ANGIE SKEENES

*********@*****.*** 740-***-****

SUMMARY

Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Thrives in fast-paced and ever-changing business environments. Dependable and successful in building a loyal customer base.

SKILLS

Customer service-focused

MS Office efficient

Reliable

Excellent communicator

Friendly

Energetic

Detail-oriented

Excellent time management

EXPERIENCE

01/2018 to Current Insurance Agent/Office Manager, Secretary, Treasurer

Perry County Mutual Fire Insurance Company/Perry County Mutual Insurance Agency

LLC - Somerset, OH

Leadership: Positioning team members to make optimal use of their talents. Motivating and inspiring everyone to do their best work. Keeping team members on task and on schedule. Maintaining morale and workplace harmony. Problem Solving, Delegating, Giving & Receiving Feedback, Conflict Resolution, Organization, and Motivation are all essential qualities for leadership.

Communication: Strong verbal communication and written communication skills. Provide clear and concise communication over the phone and in person. Written communication through email and letters sent throughout the organization.

Skills: Technically proficient and skilled in Microsoft Office, Word, Excel, Power point, etc. and adobe connect. Quick books, insurance center, data entry, filing organization and accounting. Insurance quotes for auto, home and commercial. Licensed for Property and Casualty as well as Life and Accident & Health.

09/2000 to 12/2017 Business Class Operations Facilitator/Learning & Development Facilitator/Customer Service

Charter Communications – Columbus, OH

Leadership: Talent to drive change through the organization in a manner that encourages acceptance and promotes company strategies. Complete assigned tasks on time. Participate on projects and lead the team through new tools, scheduling training resources and process changes.

Communication: Strong verbal and written communication skills. Provide clear and concise communication to various levels of the organization. Able to adapt to different learning styles and present material in a fun and organized way.

Facilitation: Skilled in asking the right questions that provoke thought driven answers. Excellent presentations skills, enthusiastic personality, and overall knowledge has established my brand in facilitation. Educated in the push versus pull learning strategy and in virtually training.

Achievement/Strengths: Recognized for outstanding teamwork ability and able to adapt to constant change. Learn quickly and excel in new tools and process implementation. Receive yearly reviews and observations at Exceeds Expectations.

Skills: Technically proficient and skilled in Microsoft Office, Word, Excel, Power point, etc. and adobe connect.

ACTIVITES AND HONORS

Volunteer work with STEM leading kid group activities.

Member of WICT (Women in Cable Telecommunications) and Women's Collective Mentor Program.

DDI Courses completed for leadership

DDI: Coaching for Peak Performance

DDI: Communicating for Leadership Success

Board Member of OAMIC

DDI: Communicating with Impact

DDI: Driving Change

DDI: Your Leadership Journey

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