Engineer Customer Support

Curriculum Vitae

Personal Information

Name Ganesh R.Narigudi

Address SONAM SHREE Co-op Hsg Soc.Ltd.

Flat no 403,Bld no 32,Phase X11

New Golden Nest,Near Apple Hospital

Bhaynder{E},Thane 401105.

E-mail address ***************@**********.***

Telephone Mobile : 773-***-****/720-***-****

Date of Birth April 30th 1976

Languages Known English, Hindi,Marathi,Kannada&Tulu.

Marital Status Married

Hobbies Music, Travelling

Education

Month/Year

Exam. Passed

University/Board/

Institute

Percentage

Aug 1995

Industrial Electronics Diploma..

College of K.J.Somaiya

First Class

Mar 1991

S.S.C.

Mumbai

First Class

Computer Proficiency & Other ACHIEVEMENT

•Passed Diploma in computer Hardware Engineering in 1996 from FONT Institute of computer Literacy & Information Technology.

Strengths

•Result oriented.

•Systematic & organised.

•Team worker.

Career Objective

•To achieve a challenging position in dynamic & progressive organisation which expects a high level of performance & commitment from its personnel.

Details of Work Experience

Company name : Technocom Networks {i} Pvt Ltd (Dec 2013 to till date)

Designation : Sr Customer Support Engineer.

Responsibilities : Maintanance and servicing of EPABX system & networking/Business automation/e-security/entrance automation

•EPABX and Intercom systems all make

•Handling VOIP / PRI & ISDN line.

•Designing of Infrastructure for IT, Telecom, Electronic Security and LV Systems.

•Execution of projects timely precisely and efficiently.

•Professional installation of equipment to reduce future maintenance

•Timely post sales support in mission critical AMCs and operations

Site : Banks & Finance/ IT Telecommunicaion/ Hospitality Management

Institutions & Associations/Entertainment & Celebrities/Architects

and Constructions/Call centres & BPOs/Engineering and "R & D"

Pharmaceuticals & FMCG

Company name : IT Source India Ltd. (APRIL 2007 NOV 2013)

Designation : Customer Support Engineer.

Responsibilities : Maintanance and servicing of EPABX system & polycom video conferencing System, Handling EPABX system of Siemens upto 1000 lines.

•Siemens Hypath 4000 series V.0.1.00 & 2.00

• Polycom VSX 6000

• Voice Mail System

• Outgoing Call Telesoft software.

• Handling VOIP / PRI & ISDN line.

Site : CSI Airport(Air India)

Company name : MP Enterprises (August 2002 to MAR 2007)

Designation : Customer Support Engineer.

Responsibilities :Installation,Programming,maintanance,and servicing of following systems:

•1.Siemens Hypath 4000 series V.0.1.00 & 2.00

•2.Syntel System

PANASONIC.

•1.TA 308 /TEB/TES .

•2.TD Systems.

Handling VOIP /PRI & ISDN line and also knowledge of CCTV Camera and Security Systems.

Company name : UB Electronics Instruments Ltd(August 1995 to April2002)

Designation : Customer Support Engineer.

Responsibilities : Installation,Programming,Servicing and Maintanance of Following systems.

•

•.Rapsody KTS 16”EPABX system.

•

•Rapsody KTS 32”EPABX system

•

•Symphony64 P&128P”EPABX system

•

OMNI SE”, OMNI S1”,OMNI S3”

•EPBAX system up to 2048 lines.

Servicing of Multiformat Camera(Manual & Automatic)medical Equipments.

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