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Network Administrator

Charlottetown, PE, Canada
September 10, 2019

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*** **** ** ************* ** C*A 1P4 C: 902-***-****


A determined employee with over 10 years of Information Technology experience. Knowledgeable in system repairs and performance improvements. Highly motivated and consistently keeping current with new and emerging technologies. Goal oriented and a team player, with the ability to handle multiple tasks in a demanding environment.


• Microsoft Windows XP, 7, 8,10

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint),

• Active Directory, Symantec Anti-Virus

• LAN /WAN Technologies TCP/IP (DHCP, static IP addressing), Wireless (IEEE 802.11) EXPERIENCE

01/2017 to 08/2019 LAN Network Administrator

Tax Administration of Jamaica Ocean Blvd, Kingston, Jamaica

• Maintained network performance by performing network monitoring and analysis, troubleshooting network problems

• Liaised with external service providers to resolve network and application related system problems; escalating problems to vendor

• Installed and repaired network connections according to established standards and project schedules

• Performed periodic maintenance checks on communication cabinets and make recommendations

• Prepared network logs daily to keep abreast of all discrepancies/outstanding work activities identified

• Maintained a record of all network hardware and equipment, including firewall, routers and switches and updates inventory periodically.

11/2011 to 01/2017 Windows Systems Administrator

Tax Administration of Jamaica Ocean Blvd, Kingston, Jamaica

• Provided system administration and network support for over 200 users in the Department ensuring stability and reliability among all systems and other components

• Participated in the installation, modification and upgrades of software applications on desktop and server computers in conjunction with E-Gov Jamaica Ltd. (Formerly Fiscal Services Ltd.)

• Liaised with external service providers to resolve user, network and application related system problems

• Monitored software patching, both onsite and remotely of workstations and desktop computers

• Ensured the integrity and security of the systems by, maintaining user authorization access and file sharing with Active Directory and DNS Group Policies

• Conducted risk analysis, periodic reviews and virus checks for all systems and network

• Prepared accurate monthly activity and management reports including user requests, fault reports and applied solutions

• Initiated and participated in the training and support for all users.

Facilitated and liaised with external vendors by participating in site visits for the implementation of approved projects in the department

08/2006 to 11/2011 Application Administrator

Inland Revenue Department Saint Andrew Parish

• Effectively managed business applications functionality to ensure ongoing operations and collections of revenue

• Supported approximately 90 internal end user and external end users on a daily basis using Red Hat Linux server, Microsoft computer systems and Wyse terminals

• Interfaced between end users and developers and provide technical assistance to all system users

• Printed daily, weekly and monthly reports from the Cash Remittance System for auditing and other reconciliatory processes

• Troubleshoot computers, terminals and printers when a problem occurs and implement solutions

• Performed daily and weekly system backups for the computerized systems and databases on Red Hat Linux Servers

• Assisted the cashiers in reconciling monies once a system error occurs


Expected in 09/2021 Diploma: Network Administration Holland College Charlottetown, PE

11/2009 Bachelor of Science: Computing With Management Studies University of Technology, Jamaica Kingston, St. Andrew Parish CERTIFICATIONS

• CompTIA Certified Network Administrator

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