Manager Project

JODIE L. HITCHMAN

********@*****.*** 916-***-**** linkedin.com/in/Jodie-hitchman

PROFESSIONAL PROJECT MANAGER

Professional Project Manager with extensive experience in Fortune 500 organizations teaming with

groups to attain cohesive and targeted results. Expertise in contract review, sales support, and

coordinating involved billing development management for high revenue customers.

Contracts and Pricing Multi-Project Management

Customer Service Sarbanes Oxley

Creative Solutions Guidelines and Audits

PROFESSIONAL EXPERIENCE

VERIZON/MCI, CA June 1994 - March 2019

Client Enablement Manager (April 2014 March 2019)

Provided sales support for large corporate customers with annual revenues of $30M+ - end to end

quoting to ordering customized system. Ensured account executives were able to close deals by

month ends and adopt the new platform.

Increased adoption rate of new platform from approximately 15% rate to over 85% over 3-

year period, ensuring a profitable investment in the platform

Led the development of innovative solutions for contract and automation compliance

identifying differences in legacy and new systems across multiple intercompany organizations

Developed key job aids to clearly identify Sales procedures

Directed and reported key metrics to executives on a weekly basis

Identified platform issues and opportunities from Sales and other groups to ensure

enhancements were prioritized for effective development

Presale Project Manager (January 1997-March 2004, March 2006-April 2014)

Worked with sales account teams, pricing, and legal groups warranting contracts met customer

requirements and internal guidelines.

Reviewed pricing and contracts for large corporate customers with annual revenues up to and

exceeding $30M

Provided feedback and alternatives for non-standard billing solutions for base of 80+

customers, including Government, Small Business, Large Corporate, and Canadian accounts

Developed and published over 50 sets of product guidelines detailing billing system

capabilities support for 25 Presale Project Managers

Trained Presale Project Managers on new billing capabilities strategies regarding resolutions

to ongoing challenges

JODIE L. HITCHMAN ********@*****.*** 916-***-**** Page 2

Audit Project Manager (April 2004-February 2006)

Provided internal audits of various billing systems to support Sarbanes Oxley Act requirements.

Worked with various internal teams to ensure that the appropriate audit steps were identified,

documented and reported on to both outside and internal auditors.

EDUCATION

General Coursework

University of Illinois, Champaign, IL

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