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Microsoft 365, Microsoft Office 2016 (Word, Excel, MS Project, Visio

Manhasset, NY
January 11, 2020

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Mauricio Moreno

516-***-**** Manhasset Hills NY *1040


Product Manager / Business Systems Analyst


Product Manager, Business Systems Analyst, CSPO (Certified Scrum Product Owner) with a proven record of achievements in: business analysis, requirements elicitation/definition, product management, software implementations, project management, quality assurance software testing, functional/technical system specification documentation, digital asset management, and UX UI design collaboration.

Competencies in all Agile/Scrum ceremonies, Iterative and Incremental, and Waterfall software system development methodologies.

Diverse experience in a wide spectrum of industries; broadcast media/entertainment, digital media, marketing, music, healthcare, and the retail industry.

Proven ability to quickly learn complex business functions/systems/processes and think strategically to identify and resolve issues.

Strong leadership, negotiation and communication skills and analytical skills combined with ability to manage efforts across business and technical teams.


Microsoft 365, Microsoft Office 2016 (Word, Excel, MS Project, Visio, Outlook, and PowerPoint), MS SharePoint 2019, Microsoft Teams, Confluence, Trello, Slack, Web-based internet applications and Databases- MS SQL, Sybase, JIRA, CA Clarity PPM (Project/ Portfolio Management), Version One(Agile Project Management/ ALM), Azure Dev Ops



Consultant - Product Manager /Product Owner /Business Systems Analyst 2017-2019

Clients Include: NYU Langone Health, NYC Department of Design and Construction, Publishers Clearing House

NYU Langone Health

Product Manager/Owner leading NYU Langone digital portal projects; working with an Agile development team of 5(onsite and offshore), ensuring alignment within the team, across channels, stakeholders, organizational technology groups & innovation teams. Provide insight on feature enhancements, UI design, and change requests that require work on companywide Intranet SharePoint sites.

Conduct Agile /Scrum ceremonies; user story creation, sprint planning, daily standups, groom product backlog, product roadmap and features, develop acceptance criteria, and facilitate sprint retrospectives.

Lead requirement presentations to stakeholders to align with the business vision, strategy and goals.

Establish project deadline dates and ensure teams provide on time deliverables and feedback.

NYC Department of Design and Construction

Senior Business System Analyst/ Product Owner for New York City's primary capital construction project management agency

Responsible for conducting divisional business stakeholder and user group meetings for eliciting and gathering functional/ business requirements and synthesizing them into detailed agile user stories.

Engaged in the development of a new construction project management workflow software application for the digital transformation of their current legacy processes for the Site Safety and Support divisions of the DDC.

Facilitated all Agile/Scrum ceremonies for systems development; daily standups, sprint planning, formulating acceptance criteria, groomed user stories, maintained and prioritized the product backlog, and held sprint retrospectives.

Created Visio process flow diagrams and wireframes to clearly communicate functional requirements and UI/UX designs. Used Azure dev Ops service tools for collaboration, content management, task assignment and change management

Publishers Clearing House

Product Manager /Senior Business System Analyst assigned to the PMO’s Campaign Project Management team. Partnered with IBM and developers to provide business analysis, defined and developed functional/business requirements via user agile stories. Executed the implementation of IBM’s Campaign Marketing Management software solution, for PCH’s Canadian/Domestic marketing offers.

Conducted Agile/ Scrum Ceremonies; Sprint planning, defined and prioritized new feature development, conducted daily stand up scrum meetings, synthesized user stories, groomed user stories with developers and business stakeholders, assigned story point development effort, and facilitated sprint retrospectives.

Managed and prioritized the product backlog in collaboration with the development team and business stakeholders.

Facilitated data gathering/discovery meetings with business stakeholders and subject matter experts in order to analyze and understand business goals, strategies and user story requirements.


Home Box Office-HBO 12/2013-01/2017 Senior Business Systems Analyst / Product Manager / Product Owner

Business System Analyst/Certified Scrum Product Owner for HBO’s video content; Technical Evaluation Asset Management System (TEAM), which supports all digital content asset acquisitions, asset preparation, and video content quality controls for their technical metadata workflows. Responsible for leading TEAM projects from inception through implementation.

Gathered, analyzed, and prioritized business unit group (300 plus users) requests in order to formulate Business Requirement Document (BRD), Functional Requirements Document (FRD) and Agile user stories.

Analyzed current and future workflows and support project teams in functional design, project planning, deployment planning, testing, implementation and rollout of product software system enhancements/upgrade releases in an Agile/Scrum development environment.

Business/technical liaison between our offshore quality assurance team (QA), offshore application developers, and the business units; track issues, bugs, problem resolution, and document new system functionality and enhancements request using JIRA.

Created test use cases, planned and coordinated Quality Assurance Testing (QA), System Integration Testing (SIT) and User Acceptance Testing (UAT) with business Subject Matter Experts (SME) to ensure product enhancements function as designed. Created UI wireframes to demo to business stakeholders.


TIFFANY & CO. 03/2012-09/2013

Business Systems Analyst

Acted as the primary Business Systems Analyst for Tiffany & Co. Web based

Global Marketing Application (BRILLIANT) and their Digital Asset Management System and provided comprehensive support to a business community of over 600 users.

Conducted requirement gathering/fusion sessions with business users/subject matter experts (SME's) and prepared formal Functional Requirement Documents (FRD) to support the development and enhancements of Marketing Systems and applications in collaboration with a third-party vendor resource. Fostered business process improvements within the marketing division while increasing production output.

Developed and executed test case scenarios and Quality Assurance (QA) processes for newly developed applications for validity against functional design. Coordinate User Acceptance Testing (UAT).

Assisted in the production of user training documentation and worked with the business to train users in their Marketing, Digital Asset Management, and Production Scheduling Systems and applications. Reported bugs/defects for problem resolution using JIRA; issue tracking software



Project Manager / Business Systems Analyst

Managed Sony Music’s Global Repertoire Asset System (GRAS) and their Assets Web based Digital Exchange (DXI) system; across their North and Latin American Divisions (450 plus users); product road-map by ensuring that all business requirements and processes were prioritized, scheduled, and implemented into functional features within given timelines.

Prepared formal business requirements documentation (BRD), technical systems requirements/specifications documents, user and functional system requirements/ specification documents.

Provided project management, consulting, and business analysis for key business stakeholders/business units in the Label Copy divisions for 7 major Sony Music Label Groups.

Acted as a technical and business liaison/point person between 8 technical developers/programmers and the business units; track issues, bugs, and record new functionality request using JIRA issue/project management software tracking tool



Business Analyst/Implementation Specialist

Provided consultation, implementation and end user training services to clients for EvolCS- a web-based enterprise-wide, Electronic Medical/Health Records (EMR/EHR), case management, clinical, and financial

applications for human service and social service program organizations.

Served as project manager for multiple concurrent client software implementation rollouts; maintained detail project plans and assured project deliverables were consistently met on a timely basis.


Pace University, New York, NY: B.A. Marketing

Learning Tree: Management Institute /Developing Business Requirement Documents: Certificate

Certified Scrum Product Owner (CSPO)

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