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Customer Service Manager

Location:
Kernersville, NC
Salary:
50000
Posted:
January 10, 2020

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Resume:

Shakela Davis

**** ******* ***** ***. ************, NC 27284 252-***-**** ada9if@r.postjobfree.com

OBJECTIVE

To obtain a career in the field of Computer Systems Technology, which enables me to demonstrate my proficient customer relation, technical, and analytic skills.

EDUCATION

North Carolina Agricultural and Technical State University- Greensboro, NC

B.S., Information Technology Dec 2016

PROFESSIONAL EXPERIENCE

Spectrum- Greensboro, NC

Tier 3 Tech Support Rep Mar 2017 – April 2018

Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations.

Document all actions taken to resolve support ticket

Utilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issues.

Troubleshoot with customers by phone and/or email to resolve data problems.

Optimize revenue generation by promoting new products.

Maintain customer records by updating account information.

Log and tracks calls using problem management database, and maintains history records and related problem documentation.

ROSES- Greensboro, NC

Customer Service Manager May 2010 – Dec 2016

Oversee employees while completing daily managerial tasks.

Provide exceptional in-store customer service and product knowledge.

Optimize revenue generation by promoting new products.

Maintain customer records by updating account information.

TECHNICAL SKILLS

Professional experience with troubleshooting Windows and Mac OS

Professional experience handling customer inquiries via phone and in person

Familiar with basic Windows and Linux commands

Understanding of Active Directory and Group Policy

Knowledge of TCP/IP networking

Working knowledge of basic networking principles and protocols

Excellent customer service attitude and communication skills

Ability to successfully manage and prioritize concurrent task

Ability to easily adapt to new technologies and procedural changes



Contact this candidate