Recent college graduate with 5+ years of network administration and technical support experience including back-up, security management, email systems, applications and client/ server hardware support
Bachelor of Science Degree
Cal State University Dominguez hills
•Major: Computer Technology
•Discipline: Homeland Security
•Related course work: Assembly Language, Digital Logic Design, Software Project Management, O/S and Networking Support, PC Forensic, Communication System, OS Security, Network Security Hack Prevention
Associates of Science Degree
Los Angeles Southwest College
•Major: Information Technology
SKILLS & ABILITIES
•Network & System Security
•Troubleshooting, Diagnose, and Repair
•Software & Hardware Installation
•System Integration Planning, Data Mining
•SQL, Data Visualization
Inglewood Unified School District
January 2014 to Current
•Perform first and second level debug ranging from laptops, desktops, and smartphones
With 0% error rate. Supporting initiatives for data integrity and normalization.
•Serve as a liaison between secretaries and immediate supervisors, provide quality assurance of imported data, working with quality assurance analyst if necessary.
•Install and maintenance local printers, setup network printers, configure printer server
•Helping develop reports and analysis. Install software applications, hardware peripherals and devices, update software
•Provided support by monitoring the activities within the computer lab to ensure proper use of equipment.
•Training end users on new reports and dashboards
A.C.E.S Computer Instructor Today’s Fresh Start Charter
2015 to June
• Train Students in technology use, utilizing knowledge of computers and internet tools
•Taught and guided students in using software such as Microsoft office.
•Maintained computer lab functionality: applied several key fixes to system errors; identified and installed new upgrade needs
•Conducted troubleshooting methods in a fastidious manner that resulted in a lab that was functioning and available for students
•Assisted students in the lab on various technical questions
•Answered phones to computer lab, addressing various issues from upkeep of the equipment and resources to helping a student with his/her class assignments or general questions about computers
Data Entry Clerk
Carlston Dean Dental Group
•Compiled, sorted and verified the accuracy of data before it entered
•Located and corrected data entry errors
•Maintained logs of activities of completed work
•Loaded machines with required input or output media such as paper, cards, and disk
•Carefully reviewed all work performed to ensure accuracy and timely transmission.
April 2010 to
Firedog Technician Support
June 2006 to October 2008
• Setup and configured virtual desktops as well as laptops and other physical work stations
•Installed and configured Cisco routers adjusted and configured networks, mapped drives
•Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
•Collaborated with telecommunication team to troubleshoot T1 lines.
•Performed diagnostic testing on PC equipment and ensured printers were always up and running.
•Resolved Windows and Internet Explorer issues on desktop and laptop.
•Identified and removed computer viruses and malware and provided major repairs in accordance with outside vendors.
•Performed wiring and daily maintenance of internal computer systems.
•Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
•Monitored and troubleshot LAN
•LASC Developmental Communication 2012
•IBM Master the MainFrame 2016 & 2017
•I.U.S.D Maintenance Certificate of Excellence 2018