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Employee Relations Training

Philadelphia, PA
January 08, 2020

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HECTOR FIGUEROA, J.D. Labor, Human Resources and Compliance

* ****** *** ***** ****, DE 19701 302-***-****(c)

Maximizing diversity, accountability, and growth through program leadership, academic affairs,

policy development, and partnership building.

Innovative, high-impact senior level administration leader with demonstrated excellence throughout collegiate administration, human resources and training, as well as policy and program development and maintenance. Earned reputation as a lead-by-example manager and champion of open, productive communication. Unwavering dedication to diversity, labor relations and compliance. Demonstrated ability to influence and gain buy-in from multi-purpose stakeholders with varying interests. Demonstrated expertise building coalitions and organizing partnerships to address complex social, educational, and community issues.

Academic > Education Program Planning > Assessments & Evaluations

Leadership: > Faculty & Staff Union Affairs > Classroom Planning & Instruction (>10 years)

> Curriculum Management > Faculty Promotion & Tenure Guidelines

> Educational Legal Compliance & Audit (Federal, State & District)

Operational > Strategic Planning > Grievance Management

Leadership: > HR Management > Policy & Procedure Development

> Labor Relations > Diversity Program Development

> Budgeting & Finance > Community & Government Relations

> Employee Relations > Training & Continuing Education

> Cross-Functional Relations > Employee Engagement

Professional Experience

C&S Wholesale Grocers March 2019 to present

HRBP/Labor Relations Manager

Represent management in all grievance and/or complaints when it concerns the governing union at the facility. Manage the grievance process and provide guidance when it concerns interpretation of the collective bargaining agreement. Initiate and finalize all investigations when it concerns charges stemming from sexual harassment, gender and age discrimination. Author and present position papers when it concerns unfair labor practice charges. Deliver training modules addressing new legislation affecting labor relations and human resource management. Provide updates and or training addressing sexual harassment and new case centered labor practices when addressing this issue. Provide similar labor related assistance when dealing with non-union employees and complaints derived from such. Develop policies addressing employee engagement, with an emphasis on recognizing areas of concern and training opportunities.Provide training in hiring practices and in addition provide assistance with issues concerning diversity and inclusion.

School District of Philadelphia May 2017 to February 2019

Labor Relations Officer

Represent the school district at conferences and hearings pertaining to employees and management and mutual compliance with bargaining unit contracts. Resolution of outstanding grievances and concerns with contract interpretation through thoughtful negotiations and interpersonal relationships. Develop ongoing relationships with union officials and representatives. Design and deliver training modules addressing new legislation affecting labor relations and human resource management. In addition provide training in EEOC standards and harassment policies. Enhance the development of employee engagement methodologies; resulting in furtherance of employee outputs and improvement management interactions with district employees. Preparation of arbitration documentation; including the preparation of management input throughout the arbitrations process. Full familiarization of contracts under my responsibility in order to address issues of interpretation.

Jefferson University Hospital February 2016 to September 2016

Human Resources Business Partner-Labor Relations, Diversity Engagement

Provide labor relations expertise coupled employee engagement in order to enhance the relationship between Jefferson University Hospital and its operating unions; whose membership totals over 1600 employees. Included in my responsibilities are the areas of employee engagement management, grievance process management, EEO/Harassment and Gender Bias investigations, training, CBA interpretation, arbitration preparation and union negotiations preparation. Additional responsibilities include the constant and continuing update of data relating to employee compensation and benefit distribution. The rendering

of training addressing areas of concern such as diversity, EEO regulations, employee management, labor law, also fall within my areas of responsibility.

My equal area of responsibility is that of working closely with the SVP of Diversity for the institution to insure that the social footprint within Philadelphia commons fulfills the strategic goals of the office of

diversity. This involvement focuses on not only the provision of opportunities which the institution may offer but also to assure it includes the diversity goals of the partner union affiliates.

Compass Group, USA April, 2013 – February 2016

Labor Relations Manager

Provide expertise to area managers, in the form of contract interpretation, contract negotiations and assure compliance with all federal and state labor regulations. In addition provide area managers with expertise in answering and addressing grievance processes. Preparation for arbitration practice and procedure to assure that company is within NLRB guidelines. Conduct investigation arising from grievances and harassment charges in all forms.

Maintain and enhance the ongoing relationships with all managers and staff associates in all locations which I have responsibility for.

Assure that a professional working relationship is maintained with all union organizers and senior leadership.

Maintenance of all documentation of grievances, arbitrations and union negotiations as legally required.

Conduct all complex investigations concerning harassment, gender bias, EEOC issues, salary disputes, etc.

Conduct diversity, dignity and respect and other relevant training to all area managers.

Assure managers follow all proper employment practices and procedures.

Assure that all Compass diversity guidelines are followed in all employment decisions.

Train all managers in the intent and literal interpretation of the Collective Bargaining agreement that pertains to their location.

Resolve all grievances and arbitrations in a timely and efficient manner.

Interact with divisional leadership in addressing all harassment, EEOC and Department of Labor


MIL CIELOS CONSULTING GROUP Bear, Delaware September 2011- September 2016

Managing Consultant & Principal

Professional leadership and advice to clients in the attraction and retention of diverse staff and employees Development of core competencies for the hiring of diverse members of the organization and the necessary behavioral assessments that complement diversity. Design and implement diversity engagement practices and procedures. Installation of behavioral measures to assure diversity goals. Training in compiling data in order to comply with Affirmative Action requirements.


Special Assistant to VP of Human Resources & Labor Management

Collaborated with external consultants to design and implement core competencies and behavioral assessments to screen diverse faculty candidates as part of “Faculty Future” initiative. Developed and launched advanced leadership training for specially selected management staff. Overcame unique internal political environment through open, direct communication with faculty and staff. Launched HEOA compliance process and subsequent compliance training. Legal counsel for Middle States Response Committee. Conducted investigations concerning all issues concerning labor, staff and faculty.

Achieved compliance with all federal HEOA (Higher Education Opportunity Act) requirements and standards set forth by The State University of New York.

Researched and produced FIT’s initial Policy Handbook for the entire University, as well as policies and procedures concerning core Intellectual Properties.

Contributed to launch of Policy Action Committee to enhance all University policies and procedures.

Selected by the University President to Co-Chair the Diversity Council.

DELAWARE STATE UNIVERSITY Dover, DE July 2005 – April 2010

Assistant Vice President for Policy Development July 2009 – April 2010

Developed and piloted the Office of Policy Management, including research and implementation of all policies for the University. Fostered relationships with senior administration to benefit new office.

Designed and led policy training in all aspects of federal and state educational compliance.

Ensured implementation of all Title IX and NCAA policy compliance requirements.

Administered training in all phases of EEO, Diversity and Affirmative Action.

Assistant Vice President for Academic Affairs April 2006 – June 2009

Served as advisor to the Provost on all issues concerning faculty promotion, tenure, and merit. Developed and launched initial Office of Diversity Affairs for the Office of the Provost at DSU. Advised Provost of all pending actions concerning EEO and Affirmative Action. Managed University wide grievance procedure and employee relations issues. Developed and implemented HEOA compliance adherence process. Solidified relationtionship with all union representatives within the University. Recruited to supervise, Office of the Registrar, Institutional Research and Delaware Air Force Base student site. Acted as University Ombudsman for all student complaints.

Singled out by DSU president to overhaul and reorganize Office of Judicial Affairs.

Assure university meet and exceed all Title IX as per federal guidelines.

Process improvement for adherence to all HEOA and state higher education regulations.

Addressed and eliminated all grievances filed by faculty within just six months.

Administration of EEO, Affirmative Action and Compliance requirements training.

Named as co-chief negotiator during pre-contract and contract negotiations with the AAUP.

Served as strategic contributor and member on DSU’s Scholarship Leveraging Committee, Enrollment Management Board, Athletic Advisory Board, as well as co-chair for the Strategic Planning Board.

Successfully executed Dean recruitment for the College of Education, College of Arts, Humanities & Social Sciences, College of Business, and Associate Director of Institutional Research.

Assistant Provost July 2005 – April 2006

Directed university-wide judicial proceedings for students and faculty. Research and author Delaware State University the Affirmative Action Plan (inclusive of data planning and usage). Oversaw contract negotiation with all ASCME union affiliates within the university. Designed and implemented HR training modules as well as policies and procedures for HR, Student Affairs, and Judicial Affairs. Hearing Officer for the University; addressed all grievances and conducted investigations arising from harassment and EEOC issues.

Successfully implemented student advocacy framework.

Led development and launch of the Office of Diversity Affairs.

Assured University meet and exceed all federal and state higher education compliancy standards.

CHARLESTON COUNTY SCHOOL DISTRICT Charleston, SC June 2004 – April 2005

Chief of Staff

Spearheaded management of risk management, community education, public relations, HR, and facility operations. Managed $34M budget and oversight of 38 staff members. Served as school district spokesperson and built relations with local and state media. Managed up-to-date Crisis Management Program. Ensured adherence to Federal payroll requirements during Department of Labor audit.

Saved more than $24K thanks to effective audit oversight of risk management.

Developed and implemented HR Advisory Group with leading private industry HR experts.

Enhanced district-wide parental participation by forming a Parent Advisory Council.

Proactively served as staff attorney and public relations director in the absence of both officers.


Education Director

Utilized $240K budget to implement and manage public school reform legislation, which is still in use today. Conducted research, formulated positioning, developed methodology for dissemination, and communicated legislative stance on education topics. Cultivated partnerships with business and educational communities, including district superintendents, state department of education, and higher education institutions. Honed expertise in the Achievement Gap and effects on minority and low-income children and families. Gained buy-in by presenting pivotal position papers on teacher accountability, Neighborhood Schools legislation, summer school management, the Latino Achievement Gap, and other topics.

Held key role in forming the Latino Achievement Gap Task Group.

Reinvigorated relations with the five district school districts that serve Wilmington's minority and poor student population.

Positioned the Red Clay School District for consideration in a technology demonstration project by JP Morgan Chase, helping to supply schools with leading edge technology equipment.

Previous Corporate Experience:


Administrator, Business Practice Compliance & Risk Management

Developed internal business practices, policies, and procedures to ensure corporate compliance with managed care laws and regulations. Helped increase sales by $4M after researching and filing regulatory compliant products in three states.


Regional Compliance Officer

Served as compliance expert for one of the largest new and used vehicle lenders in the nation.

Adjunct Teaching Experience

SPRINGFIELD COLLEGE Wilmington, DE Sept. 2000 – Present

Adjunct Professor

Teach courses in graduate and undergraduate programs, including Education, Oppression & Social Intervention, Policies & Alternatives, Conflict Resolution, Law & Public Policy, Power & Accountability, and the Politics of Education.

NEUMANN UNIVERSITY Aston, PA Sept. 2005 – May 2007

Adjunct Professor of Law


Juris Doctor -1995 The State University of New York, University at Buffalo Law School Buffalo, NY

Bachelor of Arts -1990 The State University of New York Buffalo, NY

Additional Training: Six Sigma Quality Training (through GE Capital)

Legal Internship, New York State Supreme Court, NY 3 months

Legal Internship, Domestic Violence Clinic, NY 2 years

Community Involvement

Member, Board of Directors Delaware Helpline, Inc. 2003 – 2004

Member, Board of Overseers Delaware College of Art and Design 2003 – 2004

Member, Board of Directors Regional Chapter of Girl Scouts of America 2003 – 2004

Member Governor's Council on Hispanic Affairs of Delaware 2000 – 2004

Member of New Castle County Diversity Council - 2008

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