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Customer Service Training

Location:
Ernakulam, Kerala, India
Posted:
January 08, 2020

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Resume:

CURRICULAM VITAE

HRIDHYA RACHEL MATHEW

Mob: +918*********

E-mail:ada8sv@r.postjobfree.com

CAREER OBJECTIVE

Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline's reputation. Intend to build a carrier with leading Organization of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.

STRENGTHS

Smart working, punctual, self-motivation, flexible, Multi-tasking, good team facilitator, enthusiastic to learn and knowledge sharing.

PERSONAL SKILLS

Analytical and comprehensive problem solving abilities

Good communication skills & innovative.

Excellent people skills including sound verbal and written communications

Flexibility in work hours and routinely willing to work overtime when necessary

Good problem solving skills especially in high-pressure situations

HOBBIES & INTREST

Interact with new people

Visiting New Places

Always Try to make Things Easy

Hearing music.

Drawing

ACADEMIC QUALIFICATION

Completed AIRCRAFT MAINTENANCE ENGINEERING in Avionics stream, which comprising of Aircraft electrical system, Instrument system, Radio navigation system from Academy of Aviation and Engineering, Bangalore.

SOFTWARE SKILLS

Altea Amadeus

MS EXCEL

MS WORD

MS OFFICE and general computer applications

Mailing

PROFESSIONAL EXPERIENCE

1. Worked as Customer Service Agent in TRIVANDRUM INTERNATIONAL AIRPORT with AIR-INDIA SATS for SAUDIA AIRLINES, From SEPT 26 2017 TO FEB 2019. AndSRILANKAN AIRLINES till 03 Oct 2019

2.Worked in Deccan charters private limited, bangalore as junior trainee for 6 months.

ACHIVEMENTS & AWARDS

Successfully completed training for ALTEA CUSTOMER MANAGEMENT from Saudia airline.

Successfully completed training for ALTEA CUSTOMER MANAGEMENT SUPERVISORY from Saudia airline

Got training for Dangerous goods and Aviation Security Course.

PERSONAL DETAILS

NAME HRIDHYA RACHEL MATHEW

DATE OF BIRTH 29 Sept 1993

NATIONALITY INDIAN

GENDER FEMALE

MARTIAL STATUS SINGLE

LANGAUAGES KNOWN HINDI, MALAYALAM, ENGLISH, TAMIL

PASSPORT M5943661

RESIDENTIAL ADDRESS KALLUKKATTU HOUSE,

MEZHUVELI P.O,

MEZHUVELI

PATHANAMTHITTA,

KERALA 689507

EXTRA CURRICULUM / ACHIEVEMENTS

COMPLTED HIGHER SECONDRY IN S.T.Johns H S S

Obtained Certificate in Office secretary/Public Relation Officer Training from the academic council of Jawaharlal Nehru Education & Charitable Foundation.

REFERENCES

I do here by declare that all the information furnished above is true and correct to the best of my knowledge, belief and conscience.

Date:

Place: MEZHUVELI HRIDHYA RACHEL MATHEW



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