Sales Representative Medical
Resume:
MELISSA JOUBERT ada8ja@r.postjobfree.com
Health IT Professional
Orlando, FL
PROFILE
Skilled Professional with Customer Service and Health Information Technology experience. Has strong analytical and organizational skills that enables her to solve problems in a face to face and virtual environment. Her excellent communication skills permit her to effectively train and develop staff members without compromising quality. Can multitask by managing multiple projects within tight deadlines. KEY SKILLS
Process Oriented
Attention to Detail
Self Motivated
Technical Writing
Healthcare Systems &
Regulations
Program Improvement
Quality Assurance
Data Analysis
Time Management
Organization
Empathy
EDUCATION
BACHELOR OF SCIENCE
Health
Informatics
Management
University of Central
Florida
May 2009-Present
ASSOCIATES IN ARTS
General Studies
Brevard Community College
January 2007-2009
RELEVANT EXPERIENCE
ORLANDO FAMILY PHYSICIANS, LLC. / March 2019 - Present Senior Clinical Informatics Analyst/Privacy Officer
● Train new Medical Doctors, Physician Assistants, Nurse Practitioners and Practice Administrators on eClinicalWorks software
● Develop effective personnel training guidelines and software workflows for a variety of staff roles, including front office and mid office by using ADOBE PRO, Microsoft Word, Microsoft PowerPoint, and Microsoft Visio
● Manage special projects such as Patient Centered Medical Home (PCMH) Accreditation to improve Orlando Family Physicians eClinicalWorks workflow, with focus on increasing physician satisfaction and patient retention
● Serve as vendor liaison to 3rd party interfaces such as SimonMed, Quest, LabCorp, and UHC-IHR
● Implement patient ePayment, Insurance Verification and patient check-in Kiosk in 20 medical offices across Central Florida, training 70+ physicians and 100+ staff on technology
● implemented the Diabetes Recognition Program by submitting 40+ physicians between 2017-2019 to be nationally recognized by NCQA
● Perform weekly HIPAA Privacy and Security audits for MACRA/MIPS
● Promoted to Senior position for providing the highest quality client experience and exceeding performance goals for 4 consecutive quarters COLLABORATEMD SOFTWARE INC. / Jan 2017 - Apr 2017
National Sales Executive
● Perform B2B sales to prospective Physician practices
● Manage sales pipeline by updating Salesforce CRM
● Work closely with marketing and CRXM teams to optimize revenue
● Host online webinars and product demonstrations
● Exceed monthly KPI quota for company
MELISSA JOUBERT ada8ja@r.postjobfree.com
Health IT Professional
Orlando, FL
VOLUNTEERISM
Parrish Medical Center
2009 - 2010
AHIMA Convention
Summer 2010
CERTIFICATIONS
CHTS -IS
Implementation Support
Specialist
2012-Present
ADDITIONAL EXPERIENCE
PROFOUND MEDICAL EQUIPMENT / Jan 2016 – Jan 2017
Stairlift Sales Associate
● Perform B2B sales across the state of Florida
MARRIOTT VACATION CLUB / Dec. 2014 – Jan 2016
Vacation Planner
● Assist Vacation club members with selecting a vacation to one of 200+ Marriott vacation destinations
HILTON GRAND VACATION CLUB / Aug 2013 – Oct 2014
Inbound Sales Representative
● Successfully converted over 400+ leads into Hilton Timeshare owners by selling and promoting Hilton Honors vacation package
● Became #1 Sales Representative on team by exceeding bi-weekly quota 6 months in a row
UCF COLLEGE OF MEDICINE REGIONAL EXTENSION CENTER / Dec 2010 – Mar 2013
Account Manager
● Implemented regulatory compliance and accreditation standards pertaining to HIPAA and Meaningful Use
● Managed and proposed risk mitigation plans for non-compliant Physicians
● Optimized Provider readiness, workflow, and Meaningful Use application through the Electronic Health Record by conducting various assessments and solutions and performing gap analysis and reports
● Coordinated recruitment events that contributed to new clients
● Provided timely responses to demo requests and sales proposals
● Managed individual client reports through CRM salesforce database.
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