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Customer Service Manager

Varna, Bulgaria
January 07, 2020

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Ivan I. Anzov

"Panayot Volov" street 47

****, *****, ********

phone: (+359)089*******



• Educational qualifications: Global Logistics and Supply Chain Management Graduate Certificate; Master of Business Administration and Logistics; Bachelor of Industrial Management; Specialist of Customs and International Trade.

• Production manager with 3 year experience in rubber manufacturing, research, work redesign and technological innovations.

• Strong knowledge of HS Classifications, import/export documentation and international free trade agreements including NAFTA, EU and GATT.

• Proficient in MS Word, Microsoft Outlook, Access, Excel, PowerPoint; SAP, MS Project.

• Good English, basic knowledge of German, Russian and French.

• Certificates: SAP Certification – SAP WM, SAP SD. EDUCATION

Global Logistics and Supply Chain Management, Graduate Certificate (September 2011- June 2012)

Seneca College, Toronto, ON

Master of Business Administration (Logistics) (September 2009 – March 2011) Derbyshire Business School, University of Derby, Derby, United Kingdom Bachelor of Industrial Management (September 2004 – June 2009) University of Chemical Technology and Metallurgy, Sofia, Bulgaria International Trade and Customs, Graduate Certificate (September 2006 - April 2008) CURRICULUM VITAE

University of Chemical Technology and Metallurgy-Sofia, Bulgaria WORK EXPERIENCE

International Freight Forwarding/Sales & Marketing Trans Express LTD., Sofia, Bulgaria (May 2015 - Present) KEY DUTIES AND RESPONSIBILITIES:

• Provided price quotes.

• Sales and correspondences with clients and partners.

• Organizing collection, delivery, booking, export documentation and insurance for international road shipments.

• Negotiate with service providers regarding most economical transportation costs.

• Organize and dispatch trucks to multiple locations across EU (Germany, Belgium, UK, Holland, Denmark, Austria), Georgia, Armenia, Azerbaijan and Turkey.

• Kept communication internally with management and externally with clients, and relay.

• Handling time sensitive work.

• Ensure document accuracy.

• Responsible for control of data management for all of the customer profiles and maintenance of CRM data base.

• Build and improved customer relations.

• Attracted new clients.

Warehouse Supervisor

Jysk Canada, Saskatoon, SK (February 2014 - June 2014) KEY DUTIES AND RESPONSIBILITIES:

• Pack, stock, organize and rearrange products in warehouse.

• Keep neat and clean warehouse premises.

• Organize and maintain records of inventories up to date.

• Monitor and manage inventory control.

• Manage and handle shipping, loading and unloading of products. Operate forklifts and pallet jacks.


• Handle and operate necessary tools and accessories in maintaining and managing a warehouse.

• Integrate best practices in handling warehouse materials.

• Provide customer service.

• Prepare shipping documents.

• Ensure warehouse facility is kept clean, all stock is maintained in an appropriate manner, good stock rotation practices are in place.

• Supervision of warehouse staff, coordinate and prioritize workflow, provide training.

Shipping Associate

Acklands-Granger, Saskatoon, SK (April 2013 – December 2013) KEY DUTIES AND RESPONSIBILITIES:

• Provision of day-to-day material handling and distribution and support services to ensure timely resolution of customer service requests.

• Check and pack orders.

• Build pallets of freight for shipping.

• Load and unload goods.

• Operate pump trucks and other material handling equipment.

• Keep shop and shipping areas in a clean and tidy fashion.

• Stock replenishment.

• Work with computer software.

• Provide customer service.

• Prepare shipping documents.


Aquascape Inc., Concord, ON, CA (January 2013 - March 2013) Aquascape Inc. is an American Company based in Ontario that specializes in sales and distribution of water gardening equipment, landscaping and water solutions. Involvement:

• Prepare and assemble goods for shipping.

• Determine most suitable means for shipping.


• Direct delivery vehicles Load and unload goods.

• Inspect, count and store received goods.

• Keep accurate records of all inbound and outbound shipments.

• Operate pump trucks and other material handling equipment.

• Provide customer service.

Inventory Clerk (P/T)

WIS International, Toronto ON, CA (December 2012 - March 2013) WIS International Inventory counting company specializes in providing inventory optimization solutions to the world's largest retailers and companies. Involvement:

• Monitor and validate all inventories, perform cycle count of all products and perform monthly short dated checks.

• Maintain accuracy of all counts and ensure authenticity of all information.

• Use of RF scanning device

Inventory Handler

A-Line General Contractors, ON, CA (June 2012 - January 2013) A-Line General Contractors is a private owned company for construction services. Responsibilities and duties include:

• Processing of purchase orders and matching up material received and quantity check.

• Performing waste material collection and disposal.

• Placing all incoming materials in to inventory.

• Tracking inventory quantities.

• Placing unused materials after the completion of every construction project back to the inventory.

Postal Operations Clerk

Citipost Group, UK (March 2010 - March 2011)

Citipost Group offers mail delivery and courier services, it offers highly competitive prices for transportation of goods with a range delivery options. CURRICULUM VITAE

Citipost Group operates as a subsidiary of Alternative Mail and Parcels Investments Ltd.

o Accountable for coordination of the communication and activities of bureau, Collection control, consumable control, goods-in and operations. o Ensure that client mail is handled in an extremely efficient and professional manner in order to over deliver on customer’s expectations. Freight Forwarding Agent

Bon Marine Logistics Ltd, Varna, Bulgaria (February 2009 - September 2009) Bon Marine Logistics Ltd specializes on comprehensiveness of the rendered services, which include development of customized supply chains and their subsequent implementation through a complete transportation-customs-logistic and loading/unloading process.

Involvement of freight forwarding agent at Bon Marine Logistics includes:

• Organizing sea, road and air transport, including combined and multimodal transport.

• Preparation of the necessary documents.

• Arrangement of transportation and handling of heavy-lift and oversized cargoes. Production Manager

Rubber Research Center, UCTM, Sofia, Bulgaria (Jan 2005 - December 2008) RRC (UCTM) is a small manufacturer of plastic and rubber products and components. The company owns two facilities comprised 1,400,000 sq ft. with modern technologies system. Clients of Rubber Research Centre were key industries and service provider of the capital of Bulgaria, Sofia, such as: national transport association. Duties and responsibilities: production planning, quality control, dispatching, customer freight and warehouse movements.


Junior Martial Arts Instructor, Centre of Martial Arts, Physical Education and Recreation faculty of University of Chemical Technology and Metallurgy.

• Responsible for planning class content and structure, performing warm ups and demonstrating martial arts the techniques.


• Responsible for handing out discipline when necessary, first aid and some marketing, purchasing of martial arts equipment and financial planning.

• Certificate of Merit for outstanding achievement in sports and contribution to the development of the sports, University of Chemical Technology and Metallurgy. Committee Member of University of Derby International Society (UDIS), UK UDIS is a non-profitable organization, which represents the right of international students of University of Derby.

Responsible for the design, printing, handling and distribution of advertising materials for different international events.

Volunteer Soccer Referee, FOR OUR CHILDREN“Foundation, Bulgaria Karate 1 Youth League 2018 Volunteer, Sofia, Bulgaria INTERESTS or HOBBIES

• Martial Arts

• Other interests, such as playing soccer, playing beach volleyball, painting, graphic design, playing video games, spending time with family, reading. ASSOCIATIONS

• Student Member of APICS, Canada

• Member of Supply Chain & Logistics Association Canada

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