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Manager Customer Service

Fort Lauderdale, FL
January 07, 2020

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Veronika K Vitiello

Hollywood FLA


Skills: Management-Warehousing-Shipping-Operations-Distributions Transportation-Inventory Control-Routing-Cycle Counting-Dispatching- Bar coding and Scanning--Customer Service and Sales Software: Macintosh I and II-Microsoft Word-Excel-Power Point-Canvas-File Server Outlook Express

Network: Citrix-BOS-Fleet Complete-CXT

Military: Navy-4 years-Aviation-Record Keeping-Logs and Records for Classified Materials-Tech Aircraft Auto Pilot ASW

10/2010-12/2019 Beavex Inc(Hollywood Fla)

Distribution/Terminal Manager

Managed 15 drivers from West Palm to Miami

In Charged of hiring and drawing Independent Contractors Contracts

(background check and drug test)

Created and assigned routes

Contractors settlement and payroll

Managed P&L and Company's budget

Managed customers contracts up to 200 orders for BMW parts Maintained delivery time frame and customer satisfaction Maintained expense report

Managed staffs and warehousing

(Company Closed Terminal--laid off

11/2007-02/2010 SE Independent Service(Rooms to Go) Deerfield Fla Delivery/Distribution Manager

Managed 15 dispatchers and 120 drivers(Louisiana to Key West Fla) Created and assigned routes

Monitored drivers delivery completion percentage

In charged of in home damaged claims

Maintained delivery time frame with customer satisfaction Created and assigned routes

Drivers delivery recap

DOT inspection

Daily trucks maintenance inspections

Managed 11 stores and sales orders and distribution Weekly time cards and expense report

Customer Service and Sales

(Company relocated-- laid off)

04/2002-06/2007 Excel Direct(Carl's Furniture) Coconut Creek Fla Delivery Route Manager

Created and assigned routes up to 18 trucks from Key West to Port St Lucie Monitored and ensured delivery on time service

DOT compliance and administrated on going pre/post trip inspection Coordinated safety activities as directed and warranted Reduced cost of in home damaged claims

Clarified customer objectives

Contractors billings

Prioritized and monitored daily production

Managed 11 drivers

(Company filed Chapter 13)

Education: John Bowne HS,Flushing New York-1980

Hunter College,City University of New York-1980-1982 Baruch College,City University of New York-1983-1984 Chapman College, Moffett Field, California-Feb1986-Jun1986 Technical: Business Land Palo Alto California-1989

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