Detail-oriented, multitasking, with a year of experience in Customer Service,
Administration, Business Development, Management and Sales. Proficient in a number of related tasks; providing administrative support to executives, performing office, clerical and front desk duties. Expert in preparing correspondence, revising documents, distributing mail and maintaining database. Utterly dedicated to utilize earned skills in the field of administration by working effectively and consistently.
Al Falah St. Abu Dbai, UAE
Adrenagy Training Club
Control advance booking and reservations, resolved all customer complaints.
Answering of emails and handled all incoming calls and answered the inquiries made.
Maintains database and updates all information with regards to the Health Club operations.
Act as the point of contact for internal communications.
Assist in the preparation of regularly scheduled reports.
Perform other tasks that may be assigned from time to time. 12/2016 - 04/2019 Khalifa Park, Abu Dhabi, UAE
Facility with a fully holistic approach to fitness. Designing custom training programs, providing a variety of training options.
Achievement: Increased the customer satisfaction rate by 25% by improving the customer service. Being very perceptive and disciplined
12/2014 - 12/2016 Khalidiya St., Abu Dhabi, UAE
Café is a fin-de-siècle atmosphere, selling cakes (tiny to big and customize).
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.
Answering telephone, and taking orders.
Maintaining continuous contact with clients to ensure high level of client satisfaction. Captain Waiter
02/2012 - 11/2014 Marina Village., Abu Dhabi, UAE
Lebanese and Italian cuisine
Prepare tables for meals, including set up, present menus items or making recommendations.
Greeting customers, drive-thru took and rang up orders, handled payment, communicated with customer regarding orders, comments and complaints.
Effectively communicated with team members to maintain clearly defined expectations. Improved service quality and increased knowledge of company’s products and services.
Strong sense of urgency
Strong Customer Service
MS Office, Word,
MindBody & Sentinel
Earning Trust of Others
Listen attentively, speak candidly,
and treat others respectfully.
Focus on the key inputs and deliver
them with the right quality and in a
Never done learning and always
seeking to improve myself. Curious
about new possibilities and taking
action to explore them
Learn and Be Curious
09/2013 - 11/2013 Hamdan St., Abu Dhabi, UAE
English, Arabic, Tagalog
Date of Birth:
06/2009 - 05/2011 Virac, Cat’nes, Philippines
Hotel & Restaurant Services
Areef Computer Institute
May 2, 1989
Royale Academy Learning Sales procedures and basic documentation
Power Institute of Hotel Administration
OJT in Sea Breeze Restaurant & Midtown Inn Hotel.
TESDA (Front Office/ Baking/ Pastry production & Tour Guiding)