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Customer Care Service

Kolkata, West Bengal, India
January 09, 2020

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Anupam Ghosh

PRESENT: Krishnapur Main Road, Tarulia Kolkata-700102

PERMANENT: M G Road, Mangaldai, Darrang, Assam

PHONE:+91-859******* E-mail:

Personal Details

Fathers Name : Amulya Kumar Ghosh

Date of Birth : 23rd September, 1979

Permanent Address : M G Road, Mangaldai, Darrang, Assam


Education : 10th (CBSE), 1996

Languages Known : English, Hindi, Assamese, Bengali


Mostly worked as customer service advisor throughout my work span.

The last job role (Capita) was non-voice role as MI Analyst. As a MI analyst, managed KPI database, generated reports, performance data at required intervals.

Executive – Customer Management (29-08-2013 12-10-2017)

CAPITA - Ventura (India) Pvt. Ltd. (EMPID 10007166)

[BPO] (Kalyani Nagar, PUNE)

Customer Relations Advisor (14-02-2012 30-09-2012)

Hutchison Global Services Pvt. Ltd. (EMPID 44586)

[BPO] (Yerawada, PUNE)

Customer Care Specialist (09-08-2007 20-09-2011)

IBM Daksh Business Process Services Pvt. Ltd.(EMPID 93311)

[BPO] (Yerawada, PUNE)

Customer Care Executive (27-12-2004 29-06-2007)

EXL (EMPID 11666)

[BPO] (Magarpatta City, PUNE)


Excellent in communication skills.

Computer applications known: MS–Office & Photoshop

Typing speed: 32 wpm.

Last drawn CTC: 3,42,000.00 (at Pune)

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