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Profession : Hospitality Industry

Doha, Qatar
January 09, 2020

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Altaf .A. Sorathia

House No.**, Aljefar Street, Algarafa, Doha, Qatar.


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Personal statement

A conscientious and professional manager with extensive experience in Hospitality management, and Food & Beverage currently seeking a new position as an Operational Manager. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative working system.

Key Skills

All-round experience in training management for getting best solution in tough circumstances.

Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.

Good analytical & excellent communication skills, both written and verbal.

Operation management & staff training.

Client relation & customer service.

Exceptional knowledge of employee and vendor relations techniques.

Employment History

Theobroma Foods Private Ltd. Mumbai, India

Restaurant Manager (Sep 2018 – Dec 2019)

Achievements and responsibilities:

Responsible for all aspects of operations at the Restaurant, to day-to-day staff management and guests

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

Strategically developed effective marketing plans to increase sales and profits while managing costs

Developed, implemented and managed business plans to promote profitable food and beverage sales

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance

Setting up the food cost & Quantity Chart to minimize the wastage in F&B Department by giving them Proper guidelines & ensure them to follow the Proper FIFO Method

Correctly calculated inventory and ordered appropriate supplies

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

Conducted health, safety and sanitation process evaluations to identify and remedy any

Bakers Hotel, London, England

General Manager (April 2011 – May 2018)

Achievements and responsibilities:

Implemented a change of rates which boosted hotel profit by 17% per month & able to get 96% of occupancy throughout the year

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

Re-organized the meeting booking process, implemented an online system which all staff can access, leading to reduced diary conflicts within the team Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process

Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service

Developed effective business plans to align strategic decisions with long-term objectives

Reviewed guest feedback online and on hotel website

Reviewed performance data to monitor and measure productivity, goal progress and activity levels

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability

Supported regulatory compliance by overseeing all audits to verify protocol adherence

Vendor management was upgraded on daily basis by linking with the new channel management in which resulted more flow of bookings Linked with the big companies & banks to get long term customer on regular basis which increased revenue of hotel by 6.8% per month

SUBWAY, London, England

Store Manager (Oct 2006 – Mar 2011)

Achievements and responsibilities:

Oversaw daily operations of Store including staffing and training, inventory control and financial functions

Achieved award from food & beverage council of Middlesex County, London, United Kingdom for a period of 3 years for Excellence Customer Service & Hygiene of store

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies

Achieved 100% on mystery shoppers report frequently by serving good quality of food in best possible time

Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste

Managing of inventory on weekly basis & sending Reports to SUBWAY Head office, U.S.A

Managing of Purchases & Costs of food products for company & sending invoice to Accountant

Getting store on high rank for food & hygiene by filed consultant Always ensuring high level of stock management efficiency Also assumed the role of fire/health and safety officer for the entire office staff.

Supervised guests at front counter, answering questions regarding products

Cooperated with staff and clients to achieve customer service goals and surpass team objectives.



(January 2008 – December 2008)


Title of Course


Management & Cost Accounting

Production & Operational Management

Financial Management

Customer Communication in Marketing

Marketing in Practice

International Marketing

Research Methods


(September 2006 – December 2007)


Title of Course

Corporate Strategy

Management Organization

Organizational Behavior

International Business

Strategic Marketing

Corporate Finance

Human Resource Management

Principles Business Law

Hobbies & Interests

Listening music & playing outdoor games.


References are available upon request.

Contact this candidate