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Manager Quality

York, PA
January 09, 2020

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*** ***** **** ****** ****, PA 484-***-****


Project Supervision Business Administration Warehouse Operations

Project-focused leader with 27+ years of cumulative cross-industry experience driving impactful management initiatives across multiple channels, including planning, development, implementation and relocation planning and management.

Strong communicator skilled in delivering important information and strengthening relationships with business partners, peers and senior leadership; proficient in written and verbal communication abilities.

Proven manager, developer and director of multidisciplinary teams in line with aggressive performance metrics; skilled to work independently and as an active team member.

Move Planning and Management

Operational Oversight

Contractor Collaboration

Warehouse Operations

Staff Training

Recruitment Services

Quality Assurance/Quality Control

Process Improvements

Customer Service



Integrity Staffing Solutions – 2019

Shift Manager

Responsibilities included leading the warehouse floor, hiring, managing, training and performing disciplinary actions (termination) for over 100 Associates. Also responsible for motivating the Associates to achieve the daily productivity and quality goals. Working with HR and Safety teams to ensure a safe work environment.

UNITED NATURAL FOODS, Inc., York, PA – 2018 - 2019

Quality Assurance/Schematic Designer

Worked as part of a team providing quality control and assurance for a grocery warehouse. Responsibilities include sole oversight of the cooler/freezer part of the warehouse, ensuring cases of product are correct in terms of accuracy, quantity and free of damage. Inspected over 1200 cases a day, using the WMS (BAKCO, APT) to verify visual inspection. Currently working as a schematic designer determining the number and weight of pallets being loaded on trucks of various sizes and using computer software, drawing the pallets onto the trucks to verify correct number and weight.

AEROTEK, York, PA – 2017 - 2018

Warehouse Specialist/Quality Assurance/Selector/Mail Distribution

Worked as a temporary employee for Caterpillar, Inc. primary duties included facility logistics; i.e. material handling and the processing, storing, packing and shipping of parts, equipment, etc. Proficient in use of hand held scanners for counting and processing items. Certified on battery powered forklift. Performed training, supervision and tracked orders using computers. Worked as a temporary employee for Crane, performing quality assurance duties including inspecting motorcycles for damage.

INDEPENDENT CONTRACTOR, Washington DC – 2015 – 2017

Senior Project Manager/Director of Business Development/Quality Assurance/Quality Control

Worked independently for three companies performing myriad tasks. As a Senior Project Manager for Jones, Lang, LaSalle, my responsibilities included the inventory management of furniture, furnishings and equipment for the relocation of 300+ personnel to a new facility. Other tasks included oversight of the removal of office furniture ensuring the quality of the furniture remained in good condition due to its re-purposing. As the Director for Business Development for Diehl Moving and Storage, my responsibility entailed generating new business through cold calls, B2B, referrals and colleagues. I also managed the moving crew and prepared proposals. As the Project Manager for GWS, my responsibilities consisted of inventory management, delivery scheduling and oversight, installation and QA/QC for the furniture and equipment necessary using PlanGrid for a 23-story hotel and casino. I prepared weekly reports and briefed senior management on the status of the building.



Program Manager

Acted as on-site facilities manager. Responsibilities included the day-to–day management of two facilities and a warehouse located off site. Managed 5 personnel and handled all facility related issues through the Smithsonian’s maintenance group.

Leadership: Oversee details related to planning and management of internal move processes; responsible to monitor duties, such as, painting, carpet replacement, de-installation and installation processes for furniture and equipment.

Collaborations: Plan and conduct coordination activities between various agencies; served as liaison to resolve problems and related issues.

Contractor Management: Develop and oversee execution of ongoing efforts to perform COTR duties required by different contractors; provides management knowledge and abilities.

Accomplishments: Overhaul operational approach, improving organization and coordination to successful complete project objectives.

MARATHON, INC., Washington, DC 2011-2014

Warehouse Manager

Managed a 25000 square foot warehouse. Responsibilities included the recruiting, hiring, training, scheduling, promoting and firing of 10-15 warehouse specialists. Coordinated employees and managers schedules to ensure proper coverage of warehouse operations. Responsible for safety, quality and delivery.

Marketing: Performed marketing techniques for services to federal, state and local government opportunities, as well as, commercial clientele.

Accomplishments: Successfully marketed services internationally, generating $3M in revenue over 3 years.

CONFIGURATION, INC., Washington, DC 2008-2011

Director of Operations

Performed expert operational tasks directed to facilitate 8(a), female owned company; functional operations include moving warehouse equipment and furniture. Supervised efforts related to procurement objectives and relocation planning services.

Process Management: Provided thorough oversight and management for staff of 10-15 and operations for a 25,000 square foot warehouse facility.

Coordination: Coordinated effectively to respond to scopes of work, solicitations, as well as, marketed services to private and public sector; performed administrative tasks for GSA schedules and contracting opportunities.

Accomplishments: Catalyzed operations through generation of $6M in revenue over 3 years.



Conceptualized, developed and directed operational strategies centered on client retention, serving in director role. Established the Pentagon Renovation Project, providing moving and logistics services to accommodate 25,000-person swing space moves within the facility. Led delivery, installation and punch list creation for 30,000 workstations and vendor coordination. Managed and oversaw staff of 18 and supervision of multi-million-dollar contracts for specific moving services; topics included artwork services and furniture procurement requirements. Provided Relocation Handbooks, Move Schedules and Checklists. Prepared Scopes of Work for furniture, warehousing, moving and tenant fit out services.

Process Renovations: Played essential and significant role in Pentagon renovations following 9-11 events; responsibilities involved 1,000,000 square foot government defense contractor.

Project Management: Managed all aspects of project, including coordination efforts; utilized Microsoft to ensure thorough coordination with vendors, scheduling, budgeting and other administrative activities.

Accomplishments: Successfully completed project within 1-year period; effectively developed RFP’s, bidding processes, walkthrough activities, Power Point demo packages, marketing and revenue goals and objectives.


Bachelor of Science, Business Administration, Georgetown University, Washington, DC - 1987

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