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Front Office Customer Service

Location:
Kolkata, West Bengal, India
Salary:
19000
Posted:
January 06, 2020

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Resume:

SUBHASISH BHATTACHARJEE

Mobile:956-***-****/810*******

Email:ada7zx@r.postjobfree.com

Seeking assignments in Customer Service Operation with an Organization of repute preferably in the Customer Service/Hospitality or Travel industry

Career summary

Three years “Diploma in Hotel Management” from DURGAPUR SOCIETY OF MANAGEMENT &SCIENCE IN 2005 (Approved by AICTE/WBUT) .

“Bachelor in Tourism Management” from BENGAL SCHOOL OF TECHNOLOGY& MANAGEMENT IN 2012, Pursuing “MBAin Tourism”final year.

Have done 6 months spoken English certificate coursefrom “ Gurukul institute Agartala(Tripura)”.

Completed“ Diploma in Tourism (IATA Ticketing&Reservation) Course”from TRADE WINGS INSTITUTE OF Kolkata in 2011.

Basicknowledge in MS WORD, EXCEL ETC.(ONE YEAR PG DIPLOMA IN COMPUTER)

Professional Experience:INDUSTRY EXPERIENCE:(A) Worked as a FRONT OFFICE EXECUTIVE in “TAJHOTEL”Kolkata (From 27thaugust 2005 to 12th

august2008)

(B)Worked TCS(Tata Consultancy Services) in Kolkata 16/2/2015 to 31/3/2015 as a Front Office/Admin associate (Contractual Basis) .

(Trainer Profile Experience):(A)“ WorkedVersatile Network Pvt.Ltd” as a Galileo(AIR TICKETING)&

Travel, Tourism/Hospitality/House keeping) Faculty(NSDC/PMKVY SKILL Development Project) from 3/3/2015 to 2/11/2015 .

(B)Worked‘’Bandhan bank and Bandhan Skill Development Center‘’as a Hospitality &Retail Trainer from 3/3/2016 to 7/12/2016.

Job Responsibility (Bandhan):Giving Training student, Mobilizing,Counciling,Updating “Training Module”and Student Placement also.

(C)Workedas a“L7 Hospitality senior Trainer” Ikya Human Capital LTD(A Part of Quess Corp Ltd/PAN INDIA) From 15 /12/2016 to 10 /7/2017.(DDU-GKY/PMKK PROJECT)

Job Responsibility(Ikya Human Capital LTD):Giving Training Student, Mobilizing,Counciling,Updating “Training Module”and Student Placement also.

(D)Worked as a”Hospitality(Front office and Food and Beverage), Tourism “&Soft Skill Trainer in Tusti Foundation kolkata from 20 /3/2019 to 31/12/2019.(PMKVY 2 Skill Development Project).

Job Responsibility(Tusti Foundation):Giving Training Student,Mobilizing,Counciling,Updating Training Module as per requirement to the Organization.

Area of expertise( Front office department):Communicate with the guest with pleasant personality.

Operations: Coordinating with the guest. Managing &Give proper information to the guest as best as possible.

Highlights:

Efficiently help the guest in the hotel.

There are various departments in a hotel like as F&B service, Front office, Housekeeping,Food production, Laundry department etc.

Training undergone:

Trained with client market survey in Goa & Mumbai on the year 2011

Academic credentials

2000 Passed Madhyamik from Tripura Board of Secondary Education

2002Passed Higher Secondary from Tripura Board of Secondary Education

Personal Dossier

Date of birth :24.02.1983

Permanent Address :Tripura, Agartala,krishnanagar Bijoykumar

Chowmuhani,Opposite lane Sanghaticlubghar,last house.

Pin-799001(S/O-SibendraBhattacharjee)

Present Address : Sodepur H.B.Town,Lane no .7(East),Kolkata(India)- 700110

Passport No :M2727840

Marital status :Unmarried

Nationality :Indian

Religion :Hindu

I hereby declare that all the above information provided by me is correct and true to the best of my knowledge.

DATE

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