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Assistant Customer Service

Location:
San Isidro, Nueva Ecija, Philippines
Salary:
40,000
Posted:
January 05, 2020

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Resume:

ALYSSA MICHELLE D.L. SALITICO

Miranda Street, Poblacion, San Isidro, Nueva Ecija +639-**-***-**** ada7sq@r.postjobfree.com Dedicated to satisfy customer’s needs through excellent service. OBJECTIVE: Enthusiastic professional, with excellent customer service and management skills seeks to achieve the highest level of customer’s satisfaction. PROFILE

Bachelor’s degree in Hospitality and Tourism Management

Knowledge of and ability to comply with work place statutory requirements, including health and safety, fire prevention, hygiene, and handling of potentially harmful substances

Can communicate effectively with passenger/guest and ushers them to easily understand their needs

Has 3 months on-the-job Hotel experience

A career oriented and can work with less supervision

Willing to go on “extra mile”

Team Player and can easily go along with co-worker

God fearing individual

WORK EXPERIENCE

Intern, Baguio Holiday Villas

January 2019- April 2019

• Front Office Assistant

• Café Waitress

• Dishwasher

• Housekeeping Assistant

• Events Manager Assistant

• Laundry Assistant.

Job Description:

Managed and execute a successful event

Serving the customer’s needs that makes they stay comfortable and enjoyable

Assist guest on choosing the best and comfortable room for them and their companion.

May perform regular cleaning of all areas of hotel as instructed EDUCATIONAL BACKGROUND

Bachelor of Science in Hospitality and Tourism Management Major in Travel and Tours Management – Cum Laude

Saint Louis University

2015-2019

TRAINING:

IATA CABIN CREW TRAINING

OMNI Aviation Complex, Manuel A. Roxas Highway, Clark Freeport Zone, Clarkfield, Pampanga, August 19, 2019-September 20,2019

Core Courses

• General Aviation

• Air Transport Flight Operation

• Medical Emergency

• Survival Swimming

• Fire Fighting Procedures

• Customer Service

• Professional and Personality Development

ACADEMIC ACHIEVEMENTS AND AWARDS:

Cum Laude – Bachelor of Science in Hospitality and Tourism Management (SLU)

Class Valedictorian – IATA Cabin Crew Training (Omni Aviation Complex)

Best in Mock Interview- IATA Cabin Crew Training (Omni Aviation Complex)

Best in Theoretical- IATA Cabin Crew Training (Omni Aviation Complex)

Best in Onboard Medical Emergencies- IATA Cabin Crew Training (Omni Aviation Complex)

Best in Evacuation Drills- IATA Cabin Crew Training (Omni Aviation Complex)

Best in Service- IATA Cabin Crew Training (Omni Aviation Complex) SEMINARS

“CUSTOMER SERVICE AND HOTEL OPERATION PROCESS”

Baguio Holiday Villas, Baguio, March 9,2019

“TOUR GUIDING: PUTTING CAREER INTO PRACTICE”

Room D906, Devesse Building, Saint Louis University, May 12, 2018

“A JOURNEY TO A SAFER PATH: FIRST AID SEMINAR FOR AIRLINE OPERATIONS”

Devesse AVR Maryheights Bakakeng, Baguio City, September 25, 2017

“BYAHE NG SLU: THE PHILIPPINES AND THE WORLD IN ONE DAY, A FAMILIARIZATION SEMINAR”

Baguio Country Club, Baguio City, April 24, 2017

PERSONAL INFORMATON

DATE OF BIRTH : July 10,1998

SEX : Female

CITIZENSHIP : Filipino

HEIGHT : 160 cm

WEIGHT : 55 kg

CHARACTER REFERENCES

Mr. Jose Antonio M. Baltazar, MSBA

SLU Professor

Saint Louis University, Baguio City

+639-**-***-****

Ms. Odessa C. Khoon

IATA Airline Cabin Crew Trainer

OMNI Aviation, Clark Freeport Zone,

Pampanga, Philippines 2009

+639-**-***-****



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