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IT Support

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
8000 AED per month
Posted:
January 05, 2020

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Resume:

Shivon Thadhani

ada7np@r.postjobfree.com +971-**-***-****

linkedin.com/in/shivon-thadhani-78567022

Summary

To seek a sound position in a dynamic organization with the aim to contribute towards organizational success and work enthusiastically with a team to achieve organizational goals. Looking for an IT Support job Currently, Can Join Immediately. Experience

IT Service Desk Analyst May 2019 - Nov 2019

Maples Group 7 months

Maples Group Fund Services

IT Service Desk Analyst From May 2019

• Remote Desktop Troubleshooting

• Logging IT Service Desk Calls in Service Now

• Updating Knowledge Base in IQ Track / Service Now

• Administration of Citrix Director

• Active Directory User Creation

• Active Directory Password Reset

• Managing Full Access Mailbox Permission in Exchange Management Console

• Mail Forwarding / Mailbox Creation in Exchange Management Control

• Configuring Company based iPhone in VMware AirWatch

• Troubleshooting Citrix Xen Desktop / Receiver

• Installation of Contact Centre Client (ACD)

• RSA Security Console, Creating & Resetting PIN / Account

• Skype For Business Service User Admin

• Adding / Deleting User Accounts to Mitel Conference

• Support & troubleshooting of Zoom / Cisco web ex Meetings

• Installation & Configuration of Mitel VOIP Telephones

• Installation & Configuration of HP G5 PC

• Installation & Configuration of Windows 10

Application Support for below listed applications

• Bridger

• Centrepoint

• Expert Time

• File Site

• Interaction

• SML/Lan Desk (Processing Starters, Movers and Leavers)

• Manager Portal

• Kite works (Secure File Send)

• Mshare

• Wandera

IT Support Executive Jun 2017 - Jan 2019

Al Rama International Traders 1 year 8 months

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.

• Hands-on experience with computer networks, network administration and network installation

• Installation & Administration of Office 365

• Installation of Exactly ERP Software

• Data Recovery

• MAC OS X Support

• Troubleshooting Windows XP, 7, 8, 8.1 & 10

• Installation & Operation of ESET Security Manager

• Installation & Operation of ESET End Point Antivirus

• Creating users, assigning user rights, Managing password policies in Exactly ERP

• Installation & Administration of Acronis Backup Solution

• Support & Administration of (Firewall) Sonic wall TZ500/TZ300/TZ400

• Sonicwall (Firewall) License Renewal

• Installation & Administration of Sonicwall VPN Connections

• Installing and Configuring computer systems

• Diagnosing and Solving hardware/software faults

• Remote Desktop Troubleshooting

• Responsible for the management of the organization’s email accounts

• Backup of Windows Server 2012

• Backup of Focus 8 ERP Accounting Software

• Backup of Exactly ERP Accounting Software

• Installation & Configuration of Windows 7,8/10 Operating Systems

• Installation & Configuration of Wireless Networks (Routers, Access Points)

• Installation & Configuration of Go Daddy cPanel Email

• Installation of Cisco 16-Port Switch

• CCTV Camera Monitoring

• Installation of Epson LQ-690 Dot Matrix Printer

• Installation and configuration of network Printers

• Outlook configurations and support

• Software installations such as MS- Office, Acrobat Reader, email client & antivirus on desktops and virus removal

• Configuration / Troubleshooting of Printer, Modem, Scanner

• Responsible of all IT Purchases of Hardware & Software

• Liaison with IT Vendors

• Windows Server 2012 Active Directory Management

• Installation of Focus 8 Accounting / ERP Software

• Installation of Tally Accounting Software

IT Support Technician Jan 2008 - Apr 2017

Emirates 9 years 4 months

• Deployment of IT Hardware PC’s, Printers, Scanners, Fax Machines etc.

• Knowledge & Operation of Emirates Self-Check in Systems

• Preventive Maintenance of various types of computers, printers & kiosks

• Conducting site surveys, installations, general fault rectification and replacing of faulty equipment

• Responsible for providing high level of support to team members and business users in order to achieve consistent customer satisfaction

• Responsible for providing superior customer service to the customers and help increase customer perception and satisfaction, minimizing system downtime and ensuring a rapid restoration of service.

• Documentation and Reporting

• Installation, Operation, Configuration & Upgrading of Lenovo Laptops, HP Printers / Scanners etc. IT Support Technician Sep 2006 - Sep 2007

Dulsco 1 year 1 month

Deployment / Configuration of all IT Equipment such as PC, Laptop, Printers, Scanners etc.

Deployment / Configuration of Windows Server 2003/2000/SQL Server 2000 Data Transfer Co-Ordinator Jul 2005 - Jul 2006

Global Link Communication 1 year 1 month

Data Transfer of Nokia, Sony Ericsson, Samsung, Motorola, I-mate & Pocket PC Phones Education

Dubai University College 1999 - 2002

Bachelor’s Degree, Information Technology, 100%

B.S.C. (Hons) in Applied Computing.

Skills

Service Desk • Computer Maintenance

Certifications

ITIL V3 Foundation • ITIL Certified

Dec 2015 - Jan 2016

(MCSE) in Windows 2000 • Microsoft

Dec 2003 - Present

Cisco Certified Network Associate (CCNA) • Cisco

Nov 2009 - Nov 2015

MCITP in Windows Server 2008 • Microsoft

Sep 2010 - Present

MCTS: Windows Server 2008 Active Directory, Configuration • Microsoft Sep 2010 - Present

MCTS: Windows Server 2008 Network Infrastructure, Configuration • Microsoft Sep 2010 - Present

MCSA: Windows Server 2008 • Microsoft

MCPS: Microsoft Certified Professional • Microsoft Exam 346: Managing Office 365 Identities and Requirements • Microsoft https://www.youracclaim.com/badges/b2aaf938-6b2e-49ce-9b53-a1f36159302e • Jun 2017 - Present MCSA: Office 365 - Certified 2017 • Microsoft

Jul 2017 - Present

Exam 347: Enabling Office 365 Services • Microsoft Jul 2017 - Present

MCTS - Windows Server 2008 Server Administrator • Microsoft Sep 2010 - Present

Fluent IQ English Certificate • Fluent IQ

EPQK522 • Jun 2018 - Jun 2019

Fluent IQ English Test Ceetificate • Fluent IQ

YGND913 • Jun 2018 - Present

Windows Server 2019: First Look • LinkedIn

Mar 2019 - Present

J.T. O'Donnell on Making Recruiters Come to You • LinkedIn Mar 2019 - Present

CompTIA Network+ ce Certification • CompTIA

May 2019 - May 2022

Windows Server 2016: Installation and Configuration • LinkedIn Dec 2019 - Present

Windows Server 2016: Install and Configure Active Directory • LinkedIn Dec 2019 - Present



Contact this candidate