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Manager Customer Service

Tuba City, AZ
January 04, 2020

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P.O. BOX **** TUBA CITY AZ, *****




Continue Education and receive A.A. Degree in Hotel/Hospitality Management; Expand and gain more knowledge in all fields related to Hotel/Hospitality areas.

Am a great team player, team engaged, on time for shifts, willing to work if anyone calls in, am responsible, hardworking, reliable, and trustworthy; I provide exceptional customer service skills, also helps others if a problem arises or provides knowledgeable information to other workers which adheres to their duties/job knowledge. Follows all policies and procedures including any directions given according to said job duties and procedures


[October 2019-November 2019] [The Grand Hotel] [Tusayan, AZ] [Diana Williams-HR Personnal, 928-***-****; Lea-Housekeeping Manager, 928-***-****]


*Duties: Responsible for maintaining cleanliness of entire public areas(bathrooms, pool area, fitness room, door corridors, guest room hallways;

Assisted with all/any guest requests during evening shifts; Also assisted housekeepers when shorthanded with making of the guest room beds(both king and queen beds);

Reason for leaving: N/A; Am still currently employed, prefer to relocate somewhere else

[July 2017 to June 2019] [Twin Arrows Navajo Casino Resort] [11811 Resort Blvd. Flagstaff, AZ 86004] [Cariel Gorman-Hotel Manager, 928-***-****]

[Reservation Agent & Night Auditor]

*Reservation Agent: was point of contact for entire property, answered phone calls & assured best customer service was made to Hotel & AAA standards; Set up reservations for customers, collected their information, if any Casino offer codes we going to be utilized for their stay, assured all information is correct before finalizing the reservation and taking payment; relayed confirmation numbers and/or confirmation letters back to guest.

For Late Night shift, answered and relayed any Housekeeping requests to Housekeepers on duty, verified next day reservations rates, room types, payments were made before day of arrival.

**Night Auditor: ran all necessary paperwork needed for Auditing, set up Comp Report in Microsoft Excel which contained guests Players Club Numbers, their monthly offer code, which comp tariff it fell under or who is comping guest room before emailing report to Supervisor on Duty, double checked monthly offer code usages on a daily basis, sold cigarettes and any remaining rooms to Casino patrons and walk-ins. Set up group and Individual wake up calls, ensure Audit was ran at 4am and made sure both PM and AM Night Audit banks were balanced out and taken back to Cage. Relayed any information to the AM shift before shift was over

Reason for leaving: Voluntary Resignation;

[2015 to 2017] [Moenkopi Legacy Inn & Suites] [1 Legacy Lane Tuba City,AZ 86045] [Alan Numkena-Hotel Manager, 928-***-****]

[Housekeeper & Housekeeping Supervisor]

*Housekeeper: cleaned approx.. 13-16 rooms daily, ensured rooms were properly cleaned and maintained to Hotel Standards

**Housekeeping Supervisor: supervised a crew of 6-8 people; thoroughly inspected all rooms before updating room status in computer before check-in time; ensure all stayovers received room services on daily basis; submitted any work orders to Maintenance and followed up on their statuses; set up room assignments to each housekeeper and rotated each worker to specific floor/wing based of their cleanliness and room time management; ensure each worker restocked carts and helped fellow team members with their remaining rooms before acknowledging if they were able to clock out for the day; set up scheduling for entire HSKP staff; ensured which rooms needed to be deep cleaned, to be put O.O.O; ordered supplies needed every 2 or 3 weeks; also was prepared to clean any rooms after hours depending on availability

Reason for leaving: Voluntary Resignation;

[April 2008 to November 2008] [ Tuuvi Travel Center ] [Tuba City, Arizona]


Greet Customers, restock shelves, restock refrigerator with beverages, clean restrooms, and take out trash. Ring up all sales I.E. Gas, Food, Car Wash, Beverages, Maintain balanced register throughout shifts, safely deposit all earned profits into safe while coworker watches. Stayed busy, even during slow days/hours, by checking all gas pumps to make sure they work, count all tobacco products and file correct paperwork to ensure that the daily totals total up equally and fairly so that the next shift will open a at proper amount. Handled all business with professional courtesy and each visitor/coworker/manger with the utmost respect and well-being.

[ May 2006 to October 2007] [Quality Inn-Tuba City] [ Tuba City, Arizona]

[Front Desk Clerk/Night Auditor/Housekeeper]

Responsible for greeting all visitors, checking guest in and out of rooms, keeping track of how many guests we have each day and night, making housekeepers room assignments, cleaning and dusting entire front desk/lobby areas which includes lobby restroom.

Responsible for filing each shifts paperwork at the end of each working day, counting and dropping money into the safe while co-worker watches and signs off on paperwork, making sure night auditors paperwork is balanced and ready for administration, making fresh coffee every 3 hours, ensure guests have every amenity available such as extra pillows, sheets, extra rollaway beds, bathroom amenities, etc. Answering phone for reservations made to motel and also making necessary corrections on reservations that are already input on the computer, and made sure the restaurant/coffee shop employees log in and out when they came for the keys and money bags either for morning/afternoon/closing shifts

Responsible for cleaning rooms assigned to me each day, maintaining a fast, steady pace when cleaning rooms due to the fact that all housekeepers must be done with their room assignments by 3pm, and restocking all amenities on housekeepers carts.

[June 2003 to August 2003] [ Tuba City Regional Health Care Cooperation] [Tuba City, Arizona]

[Physical Therapist Aide-Summer Employment Program]

Responsible for assisting doctor with the equipment needed to perform the duty of the the patients need(s), cleaning up the work area after each visit with the patient, and also filling out patients medical records and printing out patients next appointment(s) to Physical Therapy.

[June 2001 to August 2001] [Tuba City High School] [Tuba City, Arizona]

[Welder/Custodian-Summer Employment Program]

Assisting employer with different projects locally for the community and doing on-campus projects, cleaning up welding shop after each project(s) and also at the end of the day. Assisting head custodian with cleaning around the campus, picking up trash, transplanting flowers and trees, cleaning each classroom, restrooms, cleaning windows and shampooing carpets in classrooms and hallways.


[1999-2003] [Tuba City High School, Tuba City,AZ 86045]

*Received High School Diploma-May 2003

[August 2004 to May 2005 ] [Dine College-Tuba City ] [Tuba City, Arizona ]

[Working on earning my major in Physical Therapy or Sports Medicine]

[Earned credits at Dine College, still have at least one more year to receive my degree. Will be attending Dine College this coming year to finish and receive my degree. ]


[ Professional D.J.] [ Hi-N-R-G Mobile Sound & Lighting] [ Tuba City, Arizona] [ 10+ Years of experience]

: I’ve been doing this professional for the past 10+ years. I started this just as an after school hobby and it evolve into going out around the Navajo and Hopi Reservations to all the Jr./Sr. High Schools and even some colleges such as Yavapai College, Dine College, and even Arizona State University.]

Soundcloud link:

Mixcloud link:


[ Luther & Leah Begay P.O. Box 2875 Tuba City, Arizona 86045; Known them for 10+ Years] [ Occupations: Buckle Maker/High School Teacher] [Phone: 928-***-****

[ Harrison & Daisy Manygoats P.O. Box 1457 Tuba City, Arizona 86045; Known them for 6+ Years] [Occupations: Silversmith-Adult Care Advisor] [Phone: 928-***-****

[ Leandrew Sixkiller P.O. Box 1402 Tuba City, Arizona 86045; Known him for 4+ Years] [ Occupation: Chapter Coordinator ] [Phone:

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