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Customer Service Sales

Chicago, IL
January 04, 2020

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Chicago, IL


Billing Administrator contract Specialist Invoicing Administrator A/R Specialist

A talented, enthusiastic Billing Specialist with strong expertise in customer service, order entry, business to business collections, and summary billing. Adept at collections and invoicing clients when payment is needed. Skilled at maintaining equipment billing system to ensure billing is correctly completed. Interested in billing opportunities with a fast-paced, growing organization.

Key Highlights

Downloaded large meter files and supply reports into excel spreadsheets to complete monthly summary billing

Edited and entered specific order and pricing information into the Fast Trax and Access database systems

Audited other billing packages submitted from other Fleet Client Service Coordinators

Created customized invoices using Access, Excel and People Soft to bill customers in a structured billing cycle

Maintained the equipment billing system with valid purchase order numbers, terms and pricing to ensure the proper billing of supplies and maintenance services

Core Skills

A/R & Billing Systems Lean Six Sigma Invoicing & Auditing Customer Service Collaboration

Microtrain Technology Feb 2019 – Sept 2019

Lombard, IL.

Trade Readjustment Grant Recipient – Full time student (Business)

Professional Experience

Xerox Corporation, Rosemont, IL 2016 – Aug 2018

Billing Specialist/Fleet Client Service Coordinator – County of Los Angeles Accounts - AT&T Mobile-Xsite

Audited and updated newly installed gear for the specialized County of Los Angeles and AT&T mobile accounts into the Fast Trax Billing system. Removed expiring equipment from the system at expiration date. Ensured the units installed and removed from the system updated with the correct pricing and configuration. Downloaded and created reports that illustrated system pricing compared to the pricing in the Access billing table. Reported to the Sales field and management staff the status of each unit. Reviewed and uploaded the current meter reads for each active unit using excel spreadsheets.

Processed monthly billing for each active unit on the contract while meeting my targets on average 11 out of 12 months

Answered all billing inquiries from Sales, Management and the customer

Audited and corrected the customer’s final invoices ensuring our DSO targets were met

Delivered monthly electronic invoices to the Sales Team to present to the customer

Audited other specialized billing packages submitted from other Fleet Client Service Coordinators

Xerox Corporation, Rosemont, IL 2012 – 2016

Custom Invoice Presentment Specialist – National Specialized Accounts

Created structured, customized electronic invoices for national high dollar accounts using MSIS, Elite along with Excel and Access applications. Validated total dollar amounts for accuracy.

Emailed invoices within a structured cycle time to ensure prompt payment

Redirected inquiries concerning billing and collections

Xerox-The Document Company, Rosemont, IL 2008 – 2012

Contract Order/Customer Business Representative – Xerox- National Major Accounts /DASO- Office Depot Account- Lead Focal

Answered all inquiries from Customers/Billing Reps/Sales Reps that are related to the National Office Depot account. Managed the Office Depot order request database system to ensure order requests processed ASAP. Tracked all equipment related orders while auditing for accuracy and completion.

Created Office Depot equipment order templates for every order type in the Valuquix pricing system

Coordinated the DASO equipment order workload while supervising the daily progress of the DASO CBR team

Maintained the equipment billing system with valid purchase order numbers and terms to ensure the proper billing of maintenance invoices

Xerox Capital Services, Rosemont, IL 2006 – 2008

Purchase Order Acquisition Coordinator – Xerox- Major Accounts National Customer Base

Recruited purchase orders from the Xerox Major Account customer base

Provided price quotes via pricing spreadsheets or conference calls to Xerox End Users, Company Buyers, and Sales Representatives

Answered all inquiries received by the entire National Major Account customer base within target timeframes and customer satisfaction guidelines

Audited all maintenance purchase orders received for pricing, term, product type, language, and legal name

Maintained the equipment billing system with valid purchase order numbers and terms to ensure the proper billing of maintenance invoices

Xerox-The Document Company, Des Plaines, IL 2000 – 2006

Contract Analyst – Greater PA/Delaware Valley, New York City/Long Island, ACO-Western, PSO – Texas/Oklahoma

Audited Xerox Business Services contracts to ensure they comply with the accounting principles GAAP and FASB 13

Interfaced with the Xerox accounting department to prepare XBS contracts for capitalization

Responded to the national Pricing Contract Specialists regarding business policies and proper audit requirements

Reviewed all database entries to ensure that the proper equipment population and other contract information match the XBS – Xerox contract signed by the customer

Helped with direct inquiries of the sales operations to maximize every sale opportunity

Xerox-The Document Company, Park Ridge, IL 1994-2000

Accounts Receivable/Customer Account Representative-Finance/Credit- National Account- (Utility and Gas Companies) New York City Board of Education

Managed high-volume accounts and tracking payment schedules for an annual accounts receivable assignment of


Negotiated payment settlements with accounts payable departments for major Fortune 500 accounts by establishing payment schedules, authorizing accommodations, approving invoice adjustments and determining bad debt

Called customers daily to get updates and confirm timely payments

Responded to internal and external customer inquiries regarding billing statements and business policies

Researched creditworthiness of potential financed customers

Monitored aging on assigned accounts to ensure DSO is met

Forwarded all credit card payments for accurate processing

Home Box Office-Direct Satellite Services, Chicago, IL

Customer Service Administrator

Responded to customer inquiries regarding HBO services while selling additional programming options

Analyzed, corrected, and updated billing statements for HBO Direct’s national customer base


Florida Agricultural and Mechanical University Tallahassee, FL

Bachelor of Science, Business Economics

MicroTrain Lombard Illinois – Feb 2019 – Sept 2019

Focused Studies Microsoft Office, Excel I, II, III, Access, Word, Microsoft Project, Quickbooks, Lean Six Sigma, Project Management, Business Analyst courses and SAP Crystal reporting

Additional Skills & Accomplishments

Six Sigma Greenbelt - Certified, MS Office Suite, Agile Scrum, Scrum Project Owner - Certified, SAP Crystal reporting, Xerox billing systems: EBS, BWM, Contract Manager and XEEP, Oracle, Elite, Peoplesoft Some knowledge of Great Plains

Customer First, Promote a Peer, Special Merit, and Spirit of Xerox award winner – Xerox

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