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Customer Service Cash Handling

Hilliard, OH
January 03, 2020

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Donna Meeks

**** ******* ***

Columbus, Ohio

Phone: 614-***-****



Work where I can utilize my customer service skills as a BCGO Coordinator. I would, also, like to make use of my ability to Mentor Representative, First Call Resolution, and Retain Customer Base while giving the customer a positive experience


Customer Financial Service is the job I have enjoyed for the past10 and the last 3 years as a Credit Activation Coordinator. Out of those 13 years, I have dedicated 7 years to Verizon Wireless leadership team. Verizon Wireless has afforded me the opportunity to exceed. At This Present time I am a Coordinator in CoER with the capability of handling, Escalated Calls; First Call Resolution; Changes of Rate Plans; Collections; Call and Escalated Queue (ESC) and the ability to handle Customers Complaints as well as review document for consumer and business credit while making good business for the customer and the business.

Working knowledge of Work Brian, ECREDIT, SOS, DBNI, Accurint, CTI, ACESS, CASC, INFO MANGER and willing to learn with a open mind any other system to help the business meet the goals.


Cash Handling and State Tested Nail Technician

All online required certifications and trainings


September 1972 - June 1976

Netti Lee Roth

Dayton, Ohio

January 1994 - June 1994

Graduate Of Job Readiness Class

Columbus, Ohio

February 1997 - July 1997

Ohio State School of Cosmetology

Columbus, Ohio


March 2011 - Present

Verizon Wireless Credit Coordinator

Dublin, Ohio

December 2005 – 2011Customer Finical Service Floor

Coordinator / Interim Supervisor(2009-2009)

Verizon Wireless

Dublin, Ohio

June 1997 - December 2000

OSI (UPS Collection)

Westerville, Ohio

Collection-Large Balance Representative

June 1998 - Jan 1999

W.A.I.T. Program

Columbus, Ohio

Environmental Service

January 1997 - January 1999

Comp Drugs

Columbus, Ohio

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