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Manager Training

Chandigarh, Chandigarh capital region, India
January 03, 2020

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Mukhvinder Kohli House No. ****, Sector-**D, CHD

Cell: +91-981**-*****








A professionally qualified Instructor and Manager who believes in imparting knowledge to students and training the team for operations to enhance its performance to achieve the overall goal.

Jan.’18 – Present:

Consultant and Freelance Trainer

The work profile involves:

●Mentoring a team of trainers to ensure quality product delivery.

●Assisting for development of content.

●Training trainers to enhance delivery skills.

●Training students.

Sept. 2008 – Nov. 2017:

Operations Manager/ Master Trainer / Product Development Specialist with Manya - The Princeton Review.

The work profile involved:

●Handling the operations of the centre such as preparing of reports, planning of batches, maintaining inventory, and ensuring standard services.

●Overlooking operations of the COCO centres & franchisee centres & providing them with required academic support. Conducting national audits of centres.

●Training Franchisees & Pan India Centre staff for entire operations of the centre and also conducting induction trainings for the newly recruited staff.

●Taking feedback of students & parents & ensuring quality product delivery. Evaluate feedback of students & parents & ensuring customer satisfaction.

●Score monitoring & improvement – Improvement in student score by student engagement and monitoring for regions. Observe score trends, analyze product wise requirements, come up with remedial measures and follow up on those measures.

●Conducting training for trainers. Mentoring a team of trainers & Master trainers to ensure quality product delivery. Collaborating, supervising and training master trainers, and assisting in the development of content, skills and knowledge required for teachers and specialist roles.

●Keeping abreast of advanced developments in academic issues, methodologies and technologies. Implementing changes in content schedule and drive new initiatives.

●Product communication – Product related videos, communication, value added services. Ensure Product growth - Consumer centric Product Development and structure.

●Assisting the S & M team for enrolments - conducting seminars for students in educational institutions using power point presentations.


● Awarded the Impressionist for 2010 & Unstoppable.

● Awarded Manya Guru twice in this year.

●Part of the star faculty club.

July 2006 – Aug. 2009:

Worked part time with an Institute engaged in Development of Communication Skills and Personality across all age and work groups.

Verbal Trainer with Manya - The Princeton Review.

The work profile involves:

●Coaching Senior Secondary Students of Government Schools as per the C-TOSS program launched by the Education Department of the Chandigarh Administration which entails Soft Skill trainings to enhance Language Skills, Telephone Etiquette, Leadership Skills, Interpersonal Skills, Presentation Skills, Stress Management, Time Management, Team Building and Business Writing / Business English.

●Conducting Seminars for teachers of various Government Schools (using power point presentations).

●Training professionals from various fields and also students for GMAT, GRE, SAT, TOEFL and IELTS.

November 2005 – June 2006:

Academic Coordinator with Zee Learn (Kidzee), a Zee group company, for the territory of Punjab, J&K and Himachal Pradesh.

The work profile involved:

●Providing Academic Support to Kidzee Schools in the region.

●Conducting Interviews to appoint teachers in these schools.

●Conducting Teachers Training Programmes for Teachers in Kidzee Schools to help them teach as per Kidzee methodology and inform them about the proper usage of the mandatory play and educational equipments (using power point presentations).

●Organizing workshops for Parents and providing help and support to the Kidzee schools to conduct events to enhance the number of admissions.

December 1994 – October 2005:

Teacher with St. Joseph’s Senior Secondary School, Chandigarh.

The work profile involved:

●Teaching English, Social Science and Mathematics subjects.

●Handling extracurricular activities for students. Organized Cultural Programs and Annual Functions in the school.

●Induction of new teachers – Training and mentoring new teachers.

●Guiding parents in understanding the needs of their children.

●Assisting in coordination of Primary School – making timetable, organising functions etc.

Schooling – Carmel Convent School, Sec.-9, Chandigarh.

Bachelor of Arts (1992) from Panjab University, Chandigarh.

Masters in Psychology (1994) from Panjab University, Chandigarh.

Bachelor of Education (1995) from Kurukshetra University.

Counselling: Comparative study of co-operation and competition among three generations of women.

Applied Counselling: Comparative study of study habits and attitudes of under achievers and high achievers.

Organization Psychology: Study of relationship between organizational climate and job satisfaction of government school teachers.

Participated in IELTS and TOEFL workshops organized by the test taking bodies.

Date of Birth : December 25, 1970.

Languages Known : English, Punjabi and Hindi.

Husband’s Name : Mr. Maandeep Singh Nagi

●Participated in various Competitions and won Prizes.

●Active Member of Blood Bank Society, Chandigarh.

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