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Manager Customer Service

Columbia, TN
January 06, 2020

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*** ****** ***** • Columbia, TN *****931-***-**** •

Business Systems Technician

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, senior loan officer and site operation manager.

Excel in resolving issues, multi-tasking and providing excellent customer service. Work, well independently, or on team, eagerly takes on new tasks.

Key Skills & Licenses

Office Management

Employee Record Maintenance Management Scheduling Denials/Appeals/Billing/Codi


Human Resource

State of TN Notary Public

Microsoft Word/PowerPoint Outlook/Access/Excel WordPerfect/Quattro Pro Perfect Expert/ Clipboard

Ten Key/Data Entry

Electronic Claim, Filing

State of TN. Real Estate A & B


Financial Reporting Bookkeeping/Payroll

Inventory/Audit/ Collection


Customer Service

State of TN Financial License


Bachelor of Science in Business Administration 04/2019/Present

Colorado Technical University Colorado Springs, CO

Anticipated completion date: 09/2021

Specialization: Human Resource / Finance

Medical Administrative Assistant w/h Insurance & Coding Emphasis “Business Systems Technology 09/2011

Tennessee Technology Center Lewisburg, TN

Certificates: General Office Assistant, Information Processing Support, Achievement, Director's List, Microsoft Office Specialist, and National Career Readiness ACT "Gold"


BROWN'S LLC, Columbia, TN (02-2006-Current)

Administrative Office Manager

•HRIS/Quicken/ Intuit/Microsoft Office: Excel, Word, Outlook, Access, OneNote, PowerPoint, some Kronos

•Assisting in planning company events/ordering gifts for clients and employees

•Keep customer information up-dated, post customer payment, insurance payment, and third-party payments, AP/AR billing weekly or monthly

•Performed human resource duties including new hire, drug testing/background checks and paperwork, compensation, employment laws, reports, and development, OSHA

•Prepared weekly payrolls, filing tax reports, deduction reports, processing levies and garnishments, insurance

•Pull permits, write contracts bids, order material, invoicing, project cost reports

•Monitored financial reports, cash flow and records on equipment, maintenance, insurance affidavits, registrations,

•Setting up customers payment, collect unpaid accounts in an adequate timeframe, Prepare checks, refunds

•Remain current on laws and zoning regulations changes and renewals of licenses for businesses and employees up to 30-50, Sub-contractors CIO & W-9, AIA billing, change orders

•Executed general office duties including to answering phones, filing, billing, copying, faxing, scanning, and data entry

HEARTLAND HOME FINANCE, Brentwood, TN (04/ 2004-02/2007)

Senior Loan 0fficer, Consultant

•Carried out qualifying process through interview, payment history, credit report checks, underwriting, and closing

•Prepared letters, mortgage statements, paycheck stubs, and tax records for underwriters before closing loans

•Proficient in Reverse, FHA Fanny Mae, Freddie Mac, Conventional and Fee Simple loans; E-Z Pay and Web EZ

•Received Baker's Dozen Award for being top producer and having fastest tum time in the company

•Review and audit loan files for completion and accuracy; verify that all requested items are valid and that stipulations are met so that the loan is off warehouse line within established timeframes.

•Reviews signed loan documents for compliance with federal, state, and company laws and policies.

•Ensure that all closing packages meet the company standards for quality and accuracy.

•Develop close/funded binders for investors; includes stacking, scanning, and transmitting the closed/funded binders/files to investors.

•Process HUD submissions.

•Review the Purchase Advices from the investor purchases.

•Following up on overdue final title policies and recorded deeds of trust.

•Successfully completing job-related training.

•Corresponds with title companies to obtain outstanding closing documents.

•Handles and assists with the clearing of investors requirements and requests; prevent or resolves issues as they arise.

•Familiar with state and federal banking compliance laws.

•Assisting with other aspects of the post-closing process on an as-needed basis.

•Other duties as assigned.

GOLDEN GALLON/TCBY STORE, Murfreesboro, TN (05/2001-04/2004)

Site Operation Manager

•Trained employees up to 30-50 in store operations, processed, and entered data for payroll, timesheets

•Created new database for invoices and, merchandise, collections, and stock, cash flow, AP/AR

•Requested sink and camera for improved safety, service, and traffic flow

•Achieved lowest number of no-shows; highest revenue and compliance inspection record; no accidents

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