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Manager Customer Service

Location:
New Braunfels, TX
Posted:
January 02, 2020

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Resume:

Joel Hernandez

**** ******, *** ********* **

***** 830-***-****

ada6yh@r.postjobfree.com

Objective

To obtain a position as a

Warehouse professional where I

can best utilize my abilities to

successfully navigate company

objectives.

Education

DIPLOMA JUNE 2007 NEW

BRAUNFELS HIGH SCHOOL

· High School Diploma

CERTIFICATE 2017 GE

LEARNING

· Internal Auditor

Skills & Abilities

MANAGEMENT

· Train and Develop new

employee skills and abilities

· Schedule employees for shift

rotation, vacation approval and

assess required overtime

· Handle internal (employee)

conflict swiftly

· Audit shift performance and

provide constructive response to

team weaknesses

· Monitor KPI performance and

develop improvements to overall

departmental needs

WAREHOUSE

· Manage inbound and outbound

material, stock levels and cycle

counts

· Ensure outbound deliveries meet

applicable state, local and

international standards of

shipment

· Inspect and ensure pending

deliveries paperwork is

completed

· Manage warehouse stocked

inventory levels and advise

supply chain of necessary

changes

· Implement continuous

improvement stocking strategies

· Audit inventory process and

procedures and ensure that team

members are successful in

utilizing standard operating

procedures

· Perform ERP system

transactions to ensure accurate

material movement and

traceability

· Manage material traceability via

MTR Database

QUALITY

· Ensure material received

matches all documentation; PO,

packing slip, review MTR for

product material conformance

· Perform Inspections on inbound

deliveries when required; assess

fit form and function based on

parts / equipment documentation

· Perform internal audits

assessing individual

understanding and use of

departmental process and

procedures (Warehouse-

shipping and receiving / quality)

· Monitor NCR material driving

cross functionally for resolution to

close

· Work in Partnership with

customer to drive inspections to

final approval status; notice to

ship

ELECTRICAL

· Installation of Commercial and

industrial electrical power

distribution

· Inspections of industrial controls

and instrumentation for Oil and

Gas plant

· Read and interpret various

electrical and mechanical

drawings for installation

CUSTOMER SERVICE

· Resolve customer complaints

with consideration and

compassion

· Provide a friendly approachable

demeanor to ensure clients and

customers experience is

satisfactory

· Provide Clients with true and

correct information to develop

rapport and trust within the

department

VOLUNTEER WORK

· Lead Volunteer Football Coach-

New Braunfels Toros

· Volunteer Baseball Coach – New

Braunfels Little League

· After School Elementary Tutor

Experience

ELECTRICIAN APPRENTICE (2Y)

BRANDT ENGINEERING 2019-

PRESENT

· Installation, alterations and

additions to commercial and

industrial electrical distribution

and transmission systems,

including conduits, cables, wires

and transformers, circuit breakers

and switches. Safe and effective

use of related tools and power

tools. Perform various tasks

under Journeyman / Foreman.

QUALITY CONTROL INSPECTOR

LKQ 2019

· Identify and locate various parts

for inventory performing

inspection of OEM parts for

aftermarket sale. Correct and

maintain quality and warehouse

records.

QUALITY INSPECTOR 1 GE OIL

& GAS (BAKER HUGHES)

2013-2018

· Main responsibilities include but

not limited to safety first. Assist

warehouse with any needed

inspections regarding incoming

suspect material, material

preparation for shipment,

documentation accuracy and

tracking. Non-conforming parts

control and resolution. As well as

general warehouse duties.

RESTAURANT MANAGER

GRANZINS BBQ 2009-2013

· Daily management of oversite of

restaurant operations including

staff management, scheduling,

conflict resolution both internal

and customer based. Financial

books accuracy and

administration functions.

PRODUCTION ASSOCIATE

SIMPSONʼS 2008-2009

· Responsible for daily objectives

ensuring production orders are

accurate and produced on time.



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