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Customer Service Manager

Location:
Petaling Jaya, Selangor, Malaysia
Posted:
January 01, 2020

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Resume:

PERSONAL DETAILS

Name : Cynthia D/O Arikisamy

Address : F 105 Sri Anggerik 2,

Bandar Puchong Jaya.

***** ********

Telephone No : 016-*******

I/C No : 840***-**-****

E-mail : ada6mb@r.postjobfree.com

Languages : Bahasa Malaysia and English (Fluent / Written) Tamil (Fluent)

Marital Status : Married

Nationality : Malaysian

Expected salary : RM2800.00

OBJECTIVE

To utilize my communications knowledge and creative thinking to make real contribution to your organizations.

SKILLS

• Creating positive impression.

• Able to learn very fast.

• Capable to interact and communication at all levels.

• Mature disposition, self-motivate and dynamic.

• Possess knowledge of computer skills.

EDUCATIONS / QUALIFICATIONS

1 DIPLOMA IN EXECUTIVE SECRETARYSHIP

College : Olympia College, Kuala Lumpur

Year : 2005-2006

Qualification : Diploma

2 SPM / PMR

School : Sekolah Menengah Kebangsaan Convent Jalan Peel Year : 1999-2001

Qualification : Certificate

School Activities:

• Christian Fellowship (AJK)

• Kadet Remaja Sekolah

College Activities:

• Ladies Executive Club ( Secretary)

Place : MAHSA INTERNATIONAL SCHOOL

Year : 1st October – 4th March

Position : Secretary cum Administrative Executive

Reference : Mr Danny - CEO

Phone No : 03-56142333

Duties & Responsibilities

• Answering the calls

• Taking minutes.

• Manage the daily/weekly/monthly agenda and arrange new meetings and

• appointments

• Provide day-to-day secretarial duties including the appointments, letters, memos, organizing incoming and outgoing mail and managing the office filling system.

• Make travel arrangements.

• File and update contact information of employees, customers, suppliers and

• external partners.

• Procurement – Purchase Requisition

Place : V LIVE INTERNATIONAL SDN BHD, KUALA LUMPUR Year : 8th August 2018 - 4th September 2018

Position : Operation Executive

Reference : Ms Pinky – HR Manager

Mobile No : 017*******

Duties & Responsibilities

1. Responsible for Counter readiness daily.

2. To provide efficient and professional customer service

• Customer’s enquiries are attended with accuracy and tactfully

• Attend to telephone calls tactfully and professionally.

• To synchronize customer consultation with Nutritionist. 3. To make follow up calls.

• To update & compile new members.

• To keep customers informed on the latest information and events of the company via telephone.

4. To participate in daily operation

• To key in counter sales

• To key in new membership data

• To carry out daily stock count and report to HOD 5. Responsible for Online Purchase.

6. To participate and assist in Company events whenever required. Place : Ohhira Nutrition (M) SDN BHD, USJ 21, Subang Jaya Year : (19th April 2011 - 5th January 2018)

Position : Senior Executive Customer Service

Reference : Esther Lim ( HOD ) Customer Service Manager Office No : 03-80259101

Duties & Responsibilities

1.Responsible for Counter readiness daily.

2.To provide efficient and professional customer service

• Customer’s enquiries are attended with accuracy and tactfully

• Attend to telephone calls tactfully and professionally.

• To synchronize customer consultation with Nutritionist. 3. To make follow up calls.

• To update & compile new members.

• To keep customers informed on the latest information and events of the company via telephone.

4.To participate in daily operation

• To key in counter sales

• To key in new membership data

• To carry out daily stock count and report to HOD

• To close counter daily sales and submit to Accounts Dept

• Responsible for re – issuance of lost / stale cheques and preparing courier service charges to request payment from Leaders.

5.Participate in Closing of Monthly Sales ( 5

th

– 15

th

of every month)

• Key in new membership data and key in sales from Sales Stockist Report.

• Preparing & inserting new membership kits.

• Organize the printing of new membership cards and generate printing of monthly bonus statements,

• Carry out bonus cheques insertions and sorting of cheques. 6.Responsible for Online Purchase.

7.To participate and assist in Company events whenever required. Place : Prince Court Medical Center, Jalan Kia Peng of Jalan Tun Razak Year : 2009 (March) – 2011 (March)

Positions : Admin Support (HR Dept)

Durations : 2 years (contract staff)

Telephone : 03-21600000

Reference : Miss Kogila Jothi (HR Specialist)

H/Phone No : 017*******

Duties are:

1 Starts with recruitment

2 Handling incoming phone calls, mails and fax

3 Prepare a memo / reports

4 Prepare a proposal file

5 Arrange a date of interview for the candidates

6 Call up the candidates to attend for the interview 7 Purchasing of stationary and business operating equipment to office 8 Maintain systematic filling system for easy monitoring and follow up 9 Maintain office general administration

Place : Olympia College, Wisma Budiman, Persiaraan Raja Chulan Year : 2006 (May) 2008 (Nov)

Positions : Admin Administration

Durations : 2 yrs / 6 months

Tel no : 03-20503688

Reference : Miss Grace (Coordinator)

H/Phone No : 012-*******

Duties are:

1 Answering the calls

2 Arrange the room for the Meetings, taking minutes. 3 Provide day-to-day secretarial duties including the appointments, letters, memos, organizing incoming and outgoing mail and managing the office filling system. as. 4 Preparing the letters for the students, such as offer letter, testimonial letter, and loan letter.

5 Released out student’s result

Place : Richmatt Material Handling, (M) SDN BHD 46050 Petaling Jaya, Selangor

Year : 2002(July)-2004(Feb)

Positions : Receptionist

Durations : 1 yr / 8 months

Tel No : 03-77833616

Reference : Mr Alvin (Manager)

H/Phone No : 012-*******

Duties are:

1 Answering the calls.

2 Secretarial duties day-to-day basis, organizing incoming an outgoing mails and managing the filling system.

3 Prepare check-list and reports



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