P.O. Box ****, Doha, Qatar
Cell: +974-****-****; Email: firstname.lastname@example.org
Result oriented professional with 16 years of strong experience in Recruitment, HR Functions, Operation Management, Innovating and Implementing Developmental Policies, Database Management & Resourcing, including responsibilities related to Training and Workshop. Special ability in:
Strategy Building ● Communication & Interpersonal Skills ● Relationship Management ● Leadership & Team Management ● Training & Development
Self-motivated with excellent ability in managing relationships from top level corporate to the bottom-line. Exceptionally organized and capable to accept challenges and work under pressure with excellent time management, multi-tasking & cross functional skill.
LARSEN & TOUBRO, DOHA
HR & Talent Acquisition Specialist, August 2014 – Present
Single point of contact in charge of Recruitment/Onboarding for the Heavy Civil Division, reporting directly to Head of HR, Middle East.
Partnered with managers to determine training and development needs, collaborating with vendors to deliver programs, and engage in continuous improvement through regular training evaluations.
Reviewed, and advised managers, on development of job descriptions for all positions and ensured they were updated and maintained.
Ensured effective implementation of HR processes, policies and procedures
Ensured that manpower requisitions and staff movements are in accordance with the approved organization chart and staff establishment.
Conducted Market intelligence Data Collection through hiring process and own network.
Oversaw all processes associated with the mobility of personnel in and out of the country and all related governmental regulation requirements
Provided recruitment assistance to other L&T entities in Qatar, UAE, Oman and KSA for projects including ports, marine harbors, railways, metros, roads, highways and bridges.
Developed and used direct sourcing tools (job boards, CV databases, access to social and business networking tools) to establish talent pool and source candidates in most efficient and cost-effective manner
Provided recommendations to hiring managers on offers and compensation packages.
Managed end-to-end recruitment, onboarding and off-boarding processes
LOUIS BERGER GROUP, DOHA
HR Lead, June 2012 – July 2013
Lead the Human Resource team to deliver a comprehensive HR service to the business
Employee Relations - managing absence, disciplinary, grievances and sickness.
Recruitment & retention - managing human capital, employee talent and taking overall responsibility for recruitment strategy, activity and campaigns
Advise, support and award employees on company benefits
In conjunction with the HR Director, ensure all company policies and procedures are up to date in line with current employment law, and ensure line managers are up to date with changes to all policies.
Collaborate and consult with Senior Managers, advising on all staff issues
Deal with complex disciplinary/ grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
QATARI DIAR REAL ESTATE INVESTMENT COMPANY, DOHA
Asst Recruitment Manager, May 2008 – June 2011
Actively contributed to and directing developmental measures of the Human Resource department by formulating effective policies and procedures.
Planned and established a well structured recruitment strategy providing services to company departments in accordance with the company regulations and State of Qatar legislation.
Successfully managed existing recruitment service providers, including work distribution, payments, contracts, etc.
Effectively sorted out issues related to staffing needs and employment contracts including developing and maintaining classification and compensation programs according to industry standards.
Prepared annual departmental recruitment budget and maintaining all relevant records and documentation.
CHICAGO BRIDGE & IRON, DUBAI
HR Officer, March 2007 - May 2008
Singlehandedly responsible for the company’s entire recruitment value chain comprising advertising, screening, interviewing, negotiating and finalizing offers of employment and employment contracts.
Classified and finalized preferred options for recruitment and selection.
Coordinated with hiring managers and worked out detailed job specifications and recruitment plans.
Administered round up process of selection and recruitment starting from advertising to finalizing recruitment.
Developed and maintained relationships with local and international resourcing agencies.
Implemented developmental procedures on regular basis to ensure smooth functioning in recruitment services.
Undertook assessment of Salary and Benefit Surveys for AME Region.
Effectively maintained RDB Pro HR Recruitment System for Africa and Middle East Region.
MADINAT JUMEIRAH, DUBAI
Asst Quality Manager, Feb 2005 - March 2007
Efficiently dealt with guest feedback - complaints, comments and suggestions
Actively participated on various HR initiatives as part and parcel of the overall Quality portfolio.
Evaluating effectiveness of the system through Internal Quality Reviews and External ISO audits.
Instrumental in maintaining and developing company policies, procedures, and documentation.
Spearheaded and achieved ISO 9001:2000 certification for Dubai’s renowned Madinat Jumeirah Resort
Successfully handled all employee relations issues leading to an ideal working environment.
Developed and conducted training courses for employees on Quality themes and best practices.
Constantly reviewed customer service parameters to improve operational functions.
Managed departmental performance with special focus on pre-set targets, budget and standards.
Quality Coordinator, Sep 2003 – Feb 2005
Shouldered full responsibility for entire process of achieving ISO 9001:2000 certification for Mina A’Salam Hotel of Madinat Jumeirah.
Effectively coordinated with Department Heads and Outlet Managers on Internal and External Quality Review/Audit Results and recommended effective corrective action in compliance with ISO requirements.
Reviewed CSI guest feedback questionnaire returns and followed up on correspondence to guests & colleagues.
Provided direct support to the management in the improvement and developmental procedure of the system and procedures.
Handled quality-related awareness workshops; prepared materials related to communication, and managed data to support various growth projects.
Quality Administrator, June 2002 – Sep 2003
Conducted training sessions for departmental heads and assistants on quality control software and methodology.
Effectively maintained internal and external coordination in regard to Q Pulse/ CSI software challenges and queries.
Oversaw quality system procedures and related documentation are reviewed, updated, approved and distributed via an electronic document control system by controlling document issue, receipt, distribution and amendments.
Dual Diploma in International Business Studies and International Hotel Management (equivalent to Bachelor Degree) from National University of Ireland (Shannon College)
Recipient of Gold Medal - Best Student in French Award presented by the French Ambassador on behalf of the French Embassy in Ireland
French Certificate of Tourism & Hotel Management from Industrial Chamber of Commerce, Paris
GNVQ Advanced Business Studies and Higher Mathematics from Doha College, Doha, Qatar
Training & Workshop
One-year Management Internship at 5-star Lausanne Palace Hotel, Lausanne, Switzerland
Interviewing Skills training for recruitment and selection
LRQA Process Mapping and Improvement Workshop.
LRQA ISO 9001:2000 Series Auditor/ Lead Auditor Training
Introduction to Management
Task Trainer Course.
Group Train-the-Trainer Workshop.
Multiple short computer and soft training workshops
Well versed in Oracle, Microsoft Office & Outlook applications
Languages: Written and spoken English & French & Spoken Arabic