Maryah Taylor

Laurel, MD, *****

(***) ***- ****

ada6di@r.postjobfree.com

Education:

BS Management Degree (Human Resources Concentration) August 2015- December 2019

Morgan State University, Baltimore, Maryland

Upheld 3.0 GPA while working 25 hours a week

Related Coursework: Human Resources Management, Issues in Human Resources, Analytical Decision-Making, Business Writing, Management Information Systems, Accounting

Experience:

Server, 25 hours a week, $3.63 per hour plus tips

Cheesecake Factory, Columbia, MD June 2017-current

●Provide exceptional service to diverse clientele, and wrote food orders on slips, memorize orders, and entered orders for the kitchen staff in a 300+ seat restaurant

●Manage over $1500 in cash and electronic transactions per shift

●Oversee 4-5 tables and 20-35 guests per shift, and recommend and upsell new food and dessert items and specials resulting in an additional revenue of $200-$300 per shift

●Ability to serve multiple guests in a fast-paced environment, and resolve various problems at an equally rapid pace while maintaining a great rapport with guest in a 4-5 table section

●Ability to effectively communicate and build alliances with diverse guests that result in receiving excellent customer service reviews

●Collaborate with other servers to ensure a positive and team environment, and develop team-building strategies that resulted in a 25% morale increase.

Sales Associate, 20-25 hours a week, $11.25 per hour

Bath and Body Works, Columbia, MD August 2016- August 2017

●Assist an average of 50 customers per day in finding and/or selecting the best product, and promoting new products and scents generating an additional $500-$750 in revenue per shift

●Handled over $5000 worth of cash and credit card transactions per shift

●Stock, organize, and replenish inventory when necessary with accuracy and efficiency at a 10% faster pace than average associates

●Aided in maintaining captivating and accurate merchandise displays, and establish strategic placement of products in order to maximize sales

●Provide superior customer service, acquiring an average of 95% on customer feedback surveys

Internship:

Servant Leader Intern, 40 hours a week, $13.00 per hour

HumanIm, Baltimore, MD June 2018-August 2018

●Efficiently and effectively created and facilitated various lesson plans for 10-20 students (ages 6-14), while creating an environment that builds productivity and morale among children

●Assisted in maintaining comprehensive program records and student files, while developing and managing various projects in order to meet deadlines in a timely manner

●Directed and oversee daily activities and offsite field trips while also supervising students and tracking their progress through data entry

●Managed critical and tight-scheduled timelines, and ensured students were consistently on task and daily key deadlines were met

●Mediated and defused problematic situations; and provided additional personnel support, if needed

●Drafted various reports and status updates to highlight the program’s achievements and key program milestones

Skills:

●Expert in all Microsoft Office Applications

●Schedule and Project Management

●Expert in Federal and State Employment Laws

●Excellent Writing

●Communication and Problem Solving

●Exceptional Leadership

●Avid Strategic Planning

●Expert Team-building and Networking

*Professional References and Writing Samples Available Upon Request*

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