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Customer Service Data

Location:
Chandler, AZ, 85225
Salary:
14.00 per hr minimum
Posted:
December 30, 2019

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Resume:

SHELLY WHITSON

**** * ******* **., # ****

Chandler, AZ 85225

602-***-****

ada6dg@r.postjobfree.com

OVERVIEW

Searching for that perfect fit as an employee to work at home. Background is consistent for various data processing, data entry and 10-key operations in the most efficient manner while maintaining a high degree of accuracy as well for various companies and specification needs of various industries. I am an organized and detail-oriented person accustom to time sensitive operations to meet client’s requests research. Capable to address customer complaints, concerns and/or assist customers with specific requests as needed to provide a quality end product they expect. Knowledge in Industry specifications to all printing needs surrounding various businesses. Follow instructions well and a fast learner.

EXPERIENCE

07/2019 – CURRENT

CUSTOMER SERVICE CANADA.UHAUL INTERNATIONAL WORK FROM HOME)

Take inbound calls from customers and assist them with various aspects related to their rental

Contracts. Provide quick courteous support for customers questions or concerns during their

rental and assist customers with the pick up and drop off of their rentals along with providing

reservations for customers needing equipment for moving both locally and one way destinations

across the United States and Canada.

Utilize various programs to complete customers concerns throughout all their rental and storage

needs, including packaging and other basic needs to help with their moving needs. Taking any

complaints, coding and addressing them to the appropriate locations for resolution or if first call

resolution allows, resolving matters at that time by issuing vouchers and/or refunds.

Using programs available, provide customers with rental receipts, citations received from tolls

and processed for customer billing or any other details requested.

Continuously updating knowledge to various areas within the organization that pertain to many

Different areas within the Company and keeping up with changes as well as participating in web

meetings and team chat communications.

Continual support to keep personal numbers for handling call times, numbers for files completed

and/or resolved at first contact, number of transfers, reservations and documenting each call

received.

EXPERIENCE (continued))

02/2005-08/2006

DATA TRANSCRIBER, INTERNAL REVENUE SERVICE (KANSAS CITY, MO)

Input and or verify tax payers yearly submitted tax return data as program specifications require. Use extreme confidentiality in exposure of individual tax payer information, including tax payers direct deposit information for refunds expected. Maintain speed and accuracy of data requirements and maintain security regulations within designated work stations. Report any code and edit errors recognized to proper departments for corrections prior to adding data to system. Assist in end of shift duties or other when asked of throughout shift. Received cash incentive awards for reported speed and accuracy requirements regularly.

1998 – 2002

SUPERVISOR (3RD SHIFT) / INPUT SPECIALIST LEAD OPERATOR, DATA CENTER OF ARIZONA

Supervise all data services for 3rd shift operations distributing work materials and per job requirements accordingly maintaining daily disbursements and end of shift reports for all completed, in progress as well other jobs that may require overtime to complete in time. Routinely process accuracy and efficiency reports on each operator and maintain attendance records, submitting any requests for time off or other individual needs for management as requested. Assist in the daily data input and verification activities throughout shift of all jobs.

1994-1998

OFFICE ASSISTANT, MAGIC BUSINESS FORMS / ABOVE THE REST PRINTING

Establish, maintain and manage various accounts associated with the printing industry for database of customers, printing facilities, couriers, storage units and more as well all accounts payable, accounts receivable, billing invoices of various vendors along with preparing all checks for signatures to be mailed. Balance and prepare reports for all accounts and required state tax forms regularly to management for approvals and signature daily, weekly, bi-monthly and monthly. Verify artwork and specification worksheet for the printing specific to customer needs. Perform occasional inventory for clients with additional printed forms within company storage and make occasional disbursements from as well.

1988-1993

INPUT SPECIALIST LEAD SHIFT OPERATOR / SUPERVISOR LATE SHIFT

DATA- PROCESSING COORDINATOR, TRANSAMERICA REAL ESTATE TAX SERVICE

Assist with all data entry input and verification operations as well as provide additional

help in customer service calls and the legal department researching microfilm for data.

Supervise all late shift operations with data input department including individual employee information, needs or other issues as necessary. Assure all operators have current job requirement specifications, randomly do performance evaluations for accuracy and efficiency. Organize and rotate work accordingly, distributing work materials and per job requirements maintaining daily disbursements and end of shift reports for all work completed, in progress as well other jobs that may require overtime to complete in time, providing details for morning shift operations. Researching any incorrect data found and submit updated corrections. Data disbursements including tape to tape with printout and tape dumps. Developed handbook for all operators to adhere to when inputting certain land descriptions for taxing authorities creating a uniform method establishing legal property descriptions. Accurately mass mail data information to county taxing authorities by deadlines using a bulk mailing system with labels.

Transferred within the company from Overland Park Kansas to Phoenix Arizona where I also moved up to Data Coordinator Trainee.

(continued)

Communicate with Central Processing for divisional updates, requests and implement any changes or departmental tasks for updating company records and verify any reports received from Central Processing for accuracy before disbursing to separate departments. Provide monthly, quarterly and/or change requests for divisional data extract information to management team. Maintain communication with Central Processing, the division and all county collectors. Maintain taxer and mortgage files and pursue increasing automation with all major taxing authorities. Develop coordinate and submit new programs and changes. Maintain integrity of the on-line system, handling customer inquiries, malfunctions, adding or removing equipment and maintenance of files. Review and report any alternatives to current procedures.

ADDITIONAL WORK EXPERIENCE

PRINTING AND PRESS OPERATIONS - ( VOCATIONAL SCHOOL SENIOR YEAR )

RETAIL (CASHIER, STOCKING, INVENTORY)

PLASTIC INJECTION MOLDING

EDUCATION

1981 GRADUATE F.L. SCHLAGLE HIGH SCHOOL

MEMBERSHIPS / CLUBS

NATIONAL HONOR SOCIETY

NATIONAL HEALTH CAREERS CLUB

JOURNALISM YEARBOOK STAFF PHOTOGRAPHER

ORCHESTRA – VIOLIN / VIOLA / CELLO

SPIRIT SQUAD LEADER

SKILLS

Multi-line telephones. Computer Systems (Windows, Excel)

Detail oriented. Data Input Technology

Customer Service Rep. 10 Key (keypunch)

Problem solving Data Entry / Verification Operations

Supervisory Input Specialist (Disbursement)

Quick learner

ACTIVITIES & AWARDS

Data entry (keystrokes above average maintaining accuracy levels to

meet or exceed requirements earning cash awards.) Received multiple cash awards while employed with the Internal Revenue Service during both tax seasons in addition to regular pay on bi-weekly schedule.

Lead operator and/or Supervisor in data operations for more than one company during high volume periods where additional shift, a night shift, was pertinent to provide clients their data within the expected both accurately and timely.

Assist others to resolve any questions or concerns they may have with

accounts, acknowledge understanding and proceed accordingly to findings

which can be satisfactory.



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