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Administrative Assistant Customer Service

Banff Trail, AB, T2M, Canada
January 02, 2020

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Reception/Administrative Assistant with extensive experience working in a high volume, deadline driven environment in Oil & Gas, private sector and the Health industry. Proven ability to work under pressure and remain focused during constant interruptions

Possesses strong working knowledge of Microsoft Word Office, Documentum, SharePoint and Banner


Over 18 years’ administrative experience in an Oil & Gas fast-paced, customer focused environment. Deployed on International assignments and also worked on site. High School Diploma, certification for Personal trainer/Aerobics Instructor, Certification in a Beginning Administrative course.

Intermediate computer skills using Banner, Microsoft Office Suite and Documentum

Knowledge of general office equipment and procedures

Excellent verbal and written skills

Superior interpersonal, time management and organizational skills

Taught a computer program to a company of over 2000 people

Set up training room to teach data base program

Wrote manual for Document Management program

Ordered and maintained the supplies for 250 people

Document Management and Vendor Coordination

Key Skills and Competencies:

Excellent customer service skills internal and external

Wrote procedures and Job Instructions

Actively participates in the department’s strategic planning sessions

Chaired weekly and monthly meetings

Managed and prepared forms; Drop/Add; Intent to Return and Withdrawal

Monitored and reviewed student intake reports

Obtained student intake report (quota) for weekly Academic Chair meetings

Identified to the Academic Chair students at risk

Obtained approval for student’s records to be changed

Set up meetings for students – pulled SRECORD

Tracked off track students – via Banner

Met with students and had the insight when to escalate the situation to the Academic Chair

Awareness of equalities issues and anti-discriminatory practice

Provided Class lists and administrative documents for students

Liaison between students and Academic Chair

Assisted with program success initiatives involving industry, instructors and students

Created and maintained student files by implementing SAIT’s naming convention

Set up catering, booked rooms and set up field trips

Managed calendars and prioritized meetings and appointments

Work History

SAIT – Calgary, Alberta March, 2018 – Present

Bowen – Calgary, Alberta Jan 2018 - March 2018

Bantrel/Bechtel Co. – Calgary/Australia Dec 15 1997 – Dec 23 2015

Nautlus Club - Victoria, BC June 1996 – Aug 1997

Scissors Hair Salon - Victoria, BC July 1993 – June 1996


Effective Business Writing – Bow Valley College – Calgary, Alberta

Supervisory Training

Administrative Course – Tideline – Victoria, British Columbia

Personal Trainer/Aerobics Instructor – University of Victoria – Victoria, British Columbia

Train the Trainer – Brisbane – Australia

Mental Toughness, Meeting Minutes, Emotional Intelligence - SAIT


Community Links:

Program Assistant for the Seniors Out Reach Coordinators

iPad Training for Seniors

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